Library Services Officer
Deliver outstanding customer service and library programs to the community in this part time position as a Library Services Officer.
- Permanent Part Time | 45 hours per fortnight | Wanneroo Library
- Salary from $73,851 to $77,818 per annum (pro rata), plus superannuation
- Join our passionate Library Services team and have a positive impact on our community
- Application Close Date: 18/04/2024 21:59:00
About the position
The city is seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology. As a collaborative member of the Library Services team the position contributes to the smooth operation of the library by ensuring great outcomes for our customers.
You will be responsible for:
- Delivering excellent customer service to the community;
- Delivering a wide variety of library programs to the community;
- Responding to a wide range of customer information needs and requests;
- Supporting delivery of outreach services such as delivery of homebound services;
- Adherence to City and service unit systems and processes; and
- Accurate cash handling, record keeping and time management.
About you
We are seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology. As a collaborative member of the Library Services team the position contributes to the smooth operation of the library.
Our ideal candidate will be an adaptable and experienced customer service professional, passionate about delivering high quality service outcomes to the community. You will thrive working in a dynamic organisation and be able to work successfully alone in collaboration with others.
Previous experience working in a library is not an essential requirement; however, you will have a good understanding of digital platforms and can provide technical assistance and education to others.
As such, you will be able to demonstrate through your resume and covering letter that you meet the following capabilities:
- Relevant experience in a similar customer service role;
- Ability to work autonomously and in a team environment;
- Ability to communicate with and serve all customers with skill and enthusiasm;
- Ability to assist with the creation of programs and be responsible for the delivery of programs in the library; and
- Ability to troubleshoot issues and educate customers on a wide range of technical and digital applications associated with library services,
Why work for the City of Wanneroo
The City offers a range of employment benefits including:
- Generous matching of superannuation contributions up to a combined total of 15%;
- Five weeks annual leave (pro rata);
- Paid wellness day;
- Free on-site parking;
- A work-life balance program providing flexible work practices (subject to operational requirements);
- Up to 12 weeks paid parental leave;
- Purchase leave (subject to operational requirements);
- Professional development opportunities;
- An inclusive, welcoming office environment; and
- An opportunity to reduce your commute and work in a goal-driven professional team closer to home.
To find out more about our benefits, click here!
Interested?
If this position sounds like you - then apply now. We look forward to receiving your application.
Reference Number: 19573
Close date: Thursday 18th April 2024 (9:00pm AWST)
For further information regarding the position visit the City of Wanneroo website or contact Phuong Dang, Acting Team Leader Library Services on (08) 9405 5940.
Library Services Officer - January 2019.PDF
Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.
About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.
We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!
As a measure to achieve equality, Section 51 of the Equal Employment Opportunity Act 1984 applies to this position as the City of Wanneroo is committed to growing representation of the Aboriginal and Torres Strait Islander peoples in our workforce. We are seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees.
Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.
All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months.
Position Description: Library Services Officer
Location: City of Wanneroo Libraries
Job Category: Community Development
Work Type: Permanent Part Time
Application Close Date: 18/04/2024 21:59:00
Salary: From $73,851.00 To $77,818.00
Contact Name: Phuong Dang | Contact Phone: (08) 9405 5940 | Contact Email: Phuong.Dang@wanneroo.wa.gov.au