Library & Customer Service Officer (Mulwala)
- Closing Date: 06/03/2026
- Salary: $33.78 - $37.29
- Job Type: Part Time - Permanent
- Location: Mulwala, NSW
- Job Category: Customer Service,Government - Local,Other
Job Description
Library & Customer Service Officer - Mulwala
Based in Mulwala, but will work across the Federation Council area
- Part-time – Approximately 17 hours per fortnight
- Weekend penalty rates
- Employee Benefits
About us
Federation Council is home to a thriving and diverse community located in an agriculturally rich and diverse area on the border of New South Wales and Victoria. Only three hours from one of our major cities, the region boasts a great climate and vibrant atmosphere and is an ideal location for families, businesses, and visitors to experience its exceptional lifestyle and opportunities.
The opportunity
To deliver excellent library services and council related customer service. It is a dynamic and fundamental role within the organisation, that will focus on promoting a professional and positive image of Council and meeting the needs of customers at all times.
In this role you will, but not limited to:
- Circulation & Advisory: Deliver circulation, information services, and personalised reading recommendations to library patrons.
- Collection Management: Handle the processing, shelving, and organisation of stock to maintain an accessible collection.
- Program Delivery: Facilitate library events including story time, school holiday programs, and author talks.
- Customer Excellence: Provide exceptional face to face, phone, and online service as a champion of Council’s Charter.
- Digital Support: Assist customers with computer programs, internet navigation, and the use of office hardware.
- Financial Administration: Accurately process payments, receipt library fees, and perform daily cash balancing and deposits.
- Community Engagement: Prepare engaging library displays and foster relationships with community groups and volunteers.
- Logistics & Loans: Coordinate inter branch and inter library loans to ensure wide resource accessibility.
- Facility Management: Maintain public facing areas and manage bookings for Council halls and meeting rooms.
- Information Research: Provide specialised assistance with Family and Local History inquiries and general information requests.
- Council Collaboration: Partner with other Council business units and the Riverina Regional Library to deliver initiatives.
- Professional Compliance: Complete all required training and perform duties in line with organisational skill requirements.
Essential key criteria to be addressed in applications
- Hold a Certificate III Library Services, Business Administration or related field or relevant experience.
- Hold a valid NSW Working with Children Check and Police Check
- Hold a current and valid class "C" driver's licence
- Demonstrated knowledge of library operations, library services and principles of customer service
- Demonstrated good oral and written communication skills with an ability to communicate in a courteous and effective manner
- Demonstrated ability to provide a high level of service and display professionalism when interacting with a diverse range of customers and stakeholders
What we offer
- An opportunity for you to grow and develop your skills.
- Being part of a team contributing to your local community.
- Employee Assistance Program (EAP).
- Salary packaging through Maxxia.
- A supportive and inclusive workplace with a real focus on work/life balance.
- Long service leave entitlements after 5 years’ service
The appointment will be in accordance with the Local Government (State) Award and Council’s policies and conditions of employment. The salary is commencing at $33.78 per hour with progression up to $37.29 per hour dependent upon skills and experience.
How to find out more
To find out more about this opportunity you can contact Narelle Donovan, Manager Community & Economic Development on 0407 739 164
How to apply
Provide us with a cover letter telling us how you meet the criteria we have outlined above and also attach a resume detailing your work history, qualifications and skills.
Applications need to be submitted by 4.00pm on Friday, 6 March 2026.
You may apply through any of the following methods:
- Online: Select the 'Apply' button at the bottom of this page via our HR Management platform.
- Email: Send your application to jobs@federationcouncil.nsw.gov.au.
- By Mail: Send your application to Federation Council Human Resources, PO Box 77, Corowa NSW 2646.
Council is committed to the principles of equal employment opportunity. We aim to recruit a diverse range of talented people to help us achieve our goals.
Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.