Librarian - Customer Support
- Part time ongoing position at Greythorn Library Lounge
- Exciting opportunity to support our dynamic Library Services team
- $79,701 - $92,744 per annum (pro rata to be applied) plus Super
An exciting opportunity has arisen for an experienced Librarian to join our Library Services Customer Support team based at Greythorn Library Lounge on a part time ongoing basis working 13.75 hours per week, across Tuesday, Wednesday and Friday.
Please note regular weekend and evening work is also required.
A little bit about the role
Along with general library duties, the role will provide the highest possible standard of frontline and circulation support in person, by telephone and in writing to the Boroondara community. The role will also take every opportunity to promote the Library’s services, collections (print and digital) and events.
The role will participate in and help deliver events at the Greythorn Library Lounge for all ages and organise visits to the Greythorn Library Lounge by local organisations such as schools and community groups.
About you
We are seeking an enthusiastic and self-motivated individual with a strong customer focus, to join our team committed to providing high quality library experiences to the Boroondara community.
What are we looking for?
To be successful in this role you will have:
- well developed and positive interpersonal skills with ability to communicate effectively with both staff and public;
- experience working in a library, preferably in a public library;
- experience in delivering events for all ages such as story times, book talks and library information sessions;
- ability to train staff and members of the public in the use of information tools and technology;
- ability to supervise, organise and direct other staff in a customer service and operational setting;
- experience in frontline customer service; and
- proven versatility and flexibility to manage time and plan work according to demand.
Qualifications and Employment Requirements
- Applicants must have the right to work in Australia.
- Tertiary qualification which confers eligibility for professional membership of the Australian Library and Information Association and practical work experience.
- High level computing skills including the use of desktop and tablet computers, Microsoft Office, web tools and social media.
- Ability to lift, push or carry library resources around library buildings (subject to appropriate Occupational Health and Safety regulations).
- Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
Want to know more?
Boroondara prides itself on its excellent community and support services. We consult with the community to ensure that we deliver to their expectations with a strong focus on customer experience.
To gain a real insight into this fantastic opportunity we recommend refer to the Position Description or contact Sophie Gigas (Acting Library Operations and Customer Service Lead) on (03) 9278 4021 for a confidential discussion.
If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.
How to Apply
Please submit your application online via the ‘Apply’ button by 11:59pm Tuesday 16 July 2024. All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara!
APPLY with Council