Systems Officer - RTRL
Job No: LCC1915 | Location: Lismore, NSW
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About Us
Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.
We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.
Richmond Tweed Regional Library (RTRL) operates across four local government areas of Byron, Ballina, Tweed, and Lismore. RTRL’s mission is to create an environment where anyone can feel welcome to connect, discover, and escape with knowledge, ideas, and stories.
Shape your future. Serve your community. Belong to something bigger.
About this Position:
The Systems Officer plays an important role within Richmond Tweed Regional Library, which operates under Lismore City Council as the Executive Council and employer of all staff.
Working closely with the Systems and Resources Librarian, this role focuses on the coordination and operation of library systems, with particular emphasis on the Library Management System (LMS). The Systems Officer provides systems support to both staff and customers and contributes to the effective delivery of library services and resources across the region.
This is a hands‑on, adaptable role within a multi‑skilled team. The Systems Officer is expected to be flexible and responsive, and may occasionally provide support across other teams or departments as organisational needs arise.
This is a maximum-term role until June 2027, offering 28 hours per week across 4 days. The successful candidate will be primarily based at Lismore Library.
What we can offer you:
- Training and development opportunities.
- Employee Assistance and Health & Wellbeing Programs.
- Community focused role.
What we trust you to deliver:
- Provide helpdesk and technical support liaison services, logging, triaging and coordinating resolution of ICT issues with Council ICT and external suppliers.
- Manage and maintain the Library Management System (LMS), including day-to-day operations, upgrades, server updates, user accounts, settings and documentation.
- Monitor, review and report on LMS performance, identifying opportunities to improve system reliability and customer experience.
- Coordinate and lead the RTRL staff technology user group, fostering collaboration, knowledge sharing and consistent practice across library branches.
- Deliver advice, assistance and coordinated training to support digital literacy for staff and the community across all library systems and eResources.
- Develop and manage data, analytics and governance reporting dashboards, and support reporting needs for forums, meetings and presentations.
- Contribute to IT policy development, technology planning and contract administration in alignment with the RTRL Strategic Plan.
- Support library technology channels and applications, research emerging systems and trends, and maintain ICT risk, compliance and security posture.
What you will need to be successful:
- Relevant library or IT qualification (or equivalent experience).
- Proven experience applying technology to service delivery, including system upgrades, new digital services and web‑based library platforms.
- Experience delivering IT training and support to both staff and the public, with a strong customer service focus.
- Well‑developed problem‑solving skills, sound knowledge of LMS trends, Excel skills, and a commitment to continuous improvement and teamwork.
- Understanding of and commitment to EEO, WHS and ethical practice, with a current Class C Driver’s Licence.
Full Position Description: Click here
Part-time contract for a maximum term: Appointment ending 30 June 2027.
Salary: Grade 11 from $1136.95 per week, plus superannuation.
Closing date: Wednesday 29 April 2026 at 4:00pm.
Contact: If you want to know more about this opportunity, please contact Taryn Kelly, Systems and Resources Librarian on (02) 6625 5185.
Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.
Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.
Working with Children Check
In accordance with the requirement for ‘Working with Children' anyone starting a new, paid job in child-related work must apply for the Working with Children Check (WWCC). This is a requirement for this position and it is the responsibility of the successful applicant to have undertaken the WWCC and the ‘Clearance to Work with Children’ provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website.
We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.