Library Officers (Casual and Fixed Term Opportunities)
Shire of Mundaring is seeking friendly, motivated and customer focused Library Officers to join our Library Services team within the Place and Community Directorate. We are recruiting one part-time Library Officer and casual Library Officers.
This role supports the delivery of high quality, accessible public library services and programs in line with the Shire’s Strategic Community Plan. Working closely with colleagues across the library network, the Library Officer plays an important role in providing welcoming customer service, maintaining library collections and systems, and fostering positive community connections.
Key Responsibilities
- deliver friendly, approachable and efficient customer service to library users of all ages
- assist with circulation services, membership enquiries and general library operations
- use the Spydus Library Management System to complete data entry, searches and transactions.
What We’re Looking For
- well developed customer service skills with the ability to engage positively with a diverse community in a dynamic public‑facing environment
- strong literacy, numeracy and computer skills, including confidence using Microsoft Office and library systems.
Certificate III in Library and Information Services or higher (or working towards) and previous experience working in a library environment is desirable.
Apply now: https://my.mundaring.wa.gov.au/Jobs/NewPostedJobs/
The Shire reserves the right to commence interviews of candidates at any time and encourages you to apply now.
Selection Criteria
- Describe a time when you provided excellent customer service to a member of the public who had a complex request or was dissatisfied with a service. What was the situation, what actions did you take, and what was the outcome?
- Give an example of a time when you worked collaboratively with colleagues to achieve a shared goal or deliver a service. What was your role, how did you contribute to the team, and what was the result?
- This role requires confidence in using a range of information technology systems and software. Tell us about your experience using technology to support customers or improve service delivery. What systems did you use, and how did you troubleshoot or resolve any issues that arose?
- Please attach a cover letter (no more than 2 pages) and resume outlining your suitability for the position.
- Please outline your availability to work during the library's operating hours (Monday to Thursday 9.00am to 7.00pm, Friday 9.00am to 5.30pm, and Saturday 9.00am to 12.00pm), and confirm whether you are able to work at both library branches.
Salary
$36.84 (hourly rate)
Contact
For further information on this position contact Lee McMaster on 08 9290 6724