Library and Customer Contact Officer

Closing Date
Contact Officer
Phoebe McDonald, Acting Manager - Library Services
Contact Number
M: 0488 905 236
City of Playford Council, SA


Library and Customer Contact Officer

Are you looking for a new opportunity to showcase your amazing customer service skills and contribute positively to our Library and Customer Contact teams? We would love to hear from you!

As a Library and Customer Contact Officer with the City of Playford, you will be in the heart of our operations and the face of our service. You will be responsible for providing assistance to connect customers with our organisation and you be focussed on ensuring every interaction you have has a positive and lasting impression.

What you'll do

  • Be the friendly face of our Library and Customer Contact teams, forging meaningful and supportive connections with customers in person, by phone, or online.
  • Juggle inquiries, requests, and feedback with good communication skills to navigate and resolve issues quickly.
  • Embrace our digital systems and platforms, ensuring customer interactions are smooth.
  • Be the go-to for our customers to find information on our extensive library collections, digital resources, spaces, programs, and activities.
  • Maintaining composure and professionalism during peak periods to ensure that every customer feels valued and prioritized.
  • Embracing teamwork and work in a fast-paced environment where your skills and dedication will contribute to an exceptional customer service experience.

What you'll bring to our team

  • A customer centric approach with a passion for working with our community.
  • An openness to thinking outside the box and doing things differently.
  • Excellent communication skills and the ability to juggle responsibilities.
  • Charisma, innovation and fun to create a workplace where our team thrive, and success feels like a natural part of the journey.

What's in it for you

Our team work hard together, but also celebrate together, learn together, and support each other. We care about what you achieve and want to get the best out of you. We embrace autonomy, diverse working styles and celebrate the uniqueness that every team member brings.

True casual employment opportunity

A real opportunity to make a difference in our community

Competitive and attractive hourly rates

Ready to join our team?

Hit that "Apply Now" link and outline the experience, skills and qualifications that will show us you are the perfect addition to our growing team!

We value inclusion and diversity - if you require any reasonable adjustments during the recruitment process, please let us know.

Want to chat? Call Phoebe McDonald, Acting Manager - Library Services on 0488 905 236.

Applications close at 12:00pm noon on Wednesday 10 July 2024 | APPLY NOW with Council

The City of Playford embraces diversity and inclusion. Candidates will have the opportunity to request support and reasonable adjustments during the recruitment process. Any information provided will be kept strictly confidential.