Library Assistant
5016 | Library & Cultural Services Branch | Toowoomba CBD
Closing date: 28/05/2023
ARE YOU EXCELLENT AT CUSTOMER SERVICE & HAVE A PASSION FOR SHARING INFORMATION WITH OUR LOCAL COMMUNITY?
ARE YOU OUR NEXT AMAZING LIBRARY ASSISTANT?
About Council:
The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 166,500 and employs approximately 1,800 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.
What do the positions look like?
- Assist Supervisor Circulation to maintain a clean and safe environment for customers and staff, including general presentation of library resources.
- Provide excellent customer service throughout the service precinct including dealing with incidents and issues related to circulation and assistance with online resources, in a timely and helpful manner.
- Assist with library activities, events and programs as needed and directed.
- Engage in safe, accurate and efficient handling and movement of library materials including shelving, returns and retrieval of items.
- Engage in mandatory and corporate training as related to circulation, customer service and safety.
What you’ll need to succeed:
- Year 12 education or a combination of experience, qualification, and competence, which enables the incumbent to perform all of the duties of the position.
- Current unrestricted ‘C’ Class Driver’s Licence.
- Experience in the routine library activities is desirable.
- Basic oral and written communication and numeracy skills.
- Basic computer literacy skills including the capacity to effectively use Microsoft Office Suite, specifically Outlook, Word, Excel and PowerPoint applications, and the ability to learn the Library Management System.
- Excellence in customer service skills with the ability to provide accurate and timely advice in a helpful and supportive manner.
- Basic time management skills and the ability to meet deadlines.
- Availability to work regularly on weekends, according to assigned pattern of work for the position.
- Ability to work in a team environment.
What you will get in return:
- The salary range for these positions is $28.25 - $31.85 gross per hour, plus 17.5% annual leave loading and up to 12.65% superannuation.
- Career development and learning opportunities – ability to learn in-house and support with external training.
- Work/Life balance
- Employee rewards and recognition program.
- Salary sacrifice.
- Active social club, corporate and membership discounts.
- Access to Fitness Passport - providing discounts on selected Gym memberships.
- Employee assistance program.
What you need to do now:
To apply, please submit two documents;
- A cover letter (of no more than two pages) outlining your qualifications and skills.
- Your current resume.
About Council:
The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 166,500 and employs approximately 1,800 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.
Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.
For further information
Please contact William Gooderham 07 4688 6237 within business hours.
Closing date
The closing date for applications is at 11.45pm on Sunday, 28 May 2023 | Download | Application Form
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