Library Experience Officer - Casual
If you are passionate about engaging with people, contributing to a vibrant team environment, and promoting the value of libraries, this is the role for you!
We are seeking an approachable and people centric individual who is passionate about providing high level customer service and holds a genuine interest in contemporary library services. This is an exciting opportunity to join a dynamic team and make a positive impact within the Barossa community. As the Library Experience Officer, you’ll play a key role in:
- Providing high-quality customer service across our library network.
- Delivering a broad range of effective library operational duties, including but not limited to, check outs and returns, responding to customer enquiries, routine shelving, item processing, and supporting and promoting various programs and events.
- Assisting members of the community to feel confident in making the best use of library services.
- Assisting in community lifelong digital literacy skills through supporting customers to effectively use technology.
To be successful you will need:
- Exceptional customer service skills including a positive and friendly demeanour and the ability to build and foster relationships with customers.
- Genuine interest and developing understanding of contemporary public library services.
- A flexible, team player attitude with the ability to work within a collaborative team environment.
- Experience in displaying patience, empathy and confidentiality in a customer service environment, and ability to see customers through to a resolution.
- Ability to manage your time efficiently and prioritise tasks in a fast-paced customer service environment.
Join a progressive & flexible organisation in this opportunity to be part of a community minded team and be valued for your contribution. This is a casual position offered at General Officer Level 1 under our Enterprise Agreement 2025.
Benefits of working with us
Council is committed to delivering quality services and recognises that to achieve this, providing an environment for staff to flourish is essential. Here’s a glimpse at what’s on offer:
- Competitive discounts on private health insurance.
- Access to health and wellbeing initiatives.
- Journey insurance and income protection.
- Professional development and industry networking.
Essential position requirements
- This position requires you to hold and provide evidence of a current and valid Working with Children Check (WWCC) before being appointed to the position.
- All employees are required to undertake a pre-employment medical prior to commencement.
For further information and a copy of the position description, please refer to www.barossa.sa.gov.au. or contact the People and Culture team on (08) 8563 8444.
To apply, please submit your application addressing the position competency profile via our website.
Applications close 5pm Friday 30th January 2026 | APPLY on Council Website
The Barossa Council is committed to Equal Employment Opportunity principles, a constructive culture, workplace diversity and professional development. We welcome applications from those with diverse backgrounds including people who live with disability and are committed to providing reasonable adjustments to ensure all employees are successful in their roles.