Officer Reading, Learning and Community (REQ 114)
Permanent Part-time (91hrs per 4 week roster)
Band 3 ($35.7627-$39.0172 p.h) + Super
Presently located at Mill Park and Eltham
About the Role
YPRL is currently seeking a permanent part-time Officer Reading, Learning & Community presently located at Mill Park and Eltham Library, however, you may be required to work at any other YPRL sites when required.
Our Officers provide a high standard of service to Yarra Plenty Regional Library customers and to the wider community. It will be a requirement of this position to have experience in delivering children’s story times to all ages and the ability to regularly deliver storytimes and already developed children’s writing programs.
About the Ideal Candidate:
The ideal candidate will demonstrate a courteous and effective communication style, with the ability to interact with both children and their parents. The successful incumbents will provide a high level of customer focus and will actively encourage enthusiasm for reading in children.
The ideal candidate for this position should possess strong customer service skills and be able to communicate effectively with all library users and members of the community. They should actively encourage a love for reading through reader advisory and prioritise customer satisfaction. Adaptability, flexibility, and a positive team-oriented approach are essential qualities we are looking for in the successful candidate.
Responsibilities:
- Deliver exceptional customer service to library patrons and the wider community.
- Communicate effectively with both children and their parents.
- Maintain a strong customer focus by addressing customer needs, assisting with promotional activities and displays, offering basic reference information, and participating in community engagement services to increase library membership and usage.
- Carry out various library operations to support patrons in a self-serve environment, including circulation and collection maintenance tasks as assigned.
- Contribute actively to a positive team environment by supporting day-to-day branch operations, participating in planning and staff meetings, attending training sessions, and advocating for branch and regional development.
- Support the library's role as a space for reading, learning, and community gatherings.
Reporting:
This position will report to the Branch Manager
Roster Details:
Week 1
Monday & Tuesday – 1.15pm-9.15pm
Saturday – 10.00am-5.00pm
Sunday – 9.45am-12.45pm
Week 2
Monday & Tuesday – 1.15pm-9.15pm
Saturday – 10.00am-5.15pm
Sunday – 10.00am-1.00pm
Week 3
Monday & Tuesday – 1.15pm-9.15pm
Saturday – 10.00am-5.00pm
Sunday – 12.45pm-5.15pm
Week 4
Monday & Tuesday – 1.15pm-9.15pm
Sunday – 9.45am-12.45pm
How to Apply
To apply for this position, please prepare a statement addressing the key selection criteria as outlined in the Position Description, which includes specific relevant examples of your work, along with a cover letter and resume via Seek.
Closing: Thursday 18 July 2024.
For more information on the responsibilities of this role, and for the selection criteria, please refer to the attached Position Description or contact Kristina Lauretta via Teams or email.
Interviews will be given to all eligible employees who fully meet and address the key selection criteria. Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview. Interviews will take place as suitable candidates are identified.
*Appointment to this role is subject to a satisfactory National Police Record Check and Employment Working with Children Check.