Customer Service Officer
Are you passionate about helping people and creating positive experiences? Join Your Library as a Customer Service Officer and play an important role in delivering exceptional service to our diverse community.
Located at: Healesville Library
Classification: Band 3 Level A-D $67,363 – $74,216 pro-rata (Dependent on skills and experience)
- Permanent, Part time – 16 hours average per week including 1 in 3 rostered Saturdays (Healesville)
- 12% Superannuation
Roster:
- Thursday
- Friday
- Saturday (1 in 3) Healesville 9:45am – 12noon (2.25 hours) + 1 hour OT
As a Customer Service Officer, you will:
- Provide friendly, customer-focused service that reflects Your Library’s vision and values.
- Promote and assist customers with library collections, programs, and digital services.
- Support a self-service environment and help customers confidently use technology.
- Contribute to community programs and events that inspire learning and connection.
- Ensure a safe, welcoming, and inclusive space for all.
This is a great opportunity to work in a dynamic, community-focused organisation where every day brings new opportunities to make a difference.
We’re seeking someone who is:
- Passionate about helping people and creating positive experiences.
- Skilled in customer service with strong communication and problem-solving abilities.
- Comfortable using technology and supporting others to do the same.
- Organised, adaptable, and able to manage multiple tasks.
- Committed to Your Library’s values of equity, inclusion, and innovation.
Key Selection Criteria
- Demonstrated understanding of customer service excellence in a busy public-facing environment.
- Strong inter-personal skills, including the ability to respond promptly and courteously to customers who are accessing a diverse range of services.
- Ability to work in a fast-moving digital environment and assist members of the public to utilise library technology.
- Sound written and verbal communication skills and the ability to engage effectively with people of all ages and from diverse backgrounds.
A current Working with Children Check and Driver’s Licence are required (or willingness to obtain).
Ready to apply?
- View more information about our recruitment process below.
Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted.
Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered.
Applications close 11.59pm Monday 17 August, 2026
Further enquiries:
To find out more about the job before you apply, you can contact:
Emma Jahn, Regional Manager on (03) 9800 6440 or Katja Gurney, Healesville Team Leader on (03) 9800 6474.
We look forward to receiving your application.