Customer Service Representative, Library

Closing Date
Contact Officer
Vicki Simmonds
Contact Number
(08) 8203 7754
City of Adelaide, SA


Customer Service Representative, Library  - (2100710)

  • A job where you’ll manage the unexpected
  • A pride as big as our city
  • 0.6 FTE Part Time, Permanent Opportunity

About the Opportunity

In this role you will provide excellent service to all customers by being warm, friendly, enthusiastic and knowledgeable. You will enrich our customers experience by providing positive, meaningful and relevant choices, suggestions and referrals. You will undertake accurate and timely processing and maintenance of our collections. Various tasks within this role include, but are not limited to assisting customers with borrowing, returning and selecting items, delivering programs and supporting customers in using the Virtual Library and digital technologies.

This is a great opportunity to have a genuine impact on the people of our city.

To hear from some of our Library employees, volunteers and visitors please watch this video A Connected Community: Adelaide City Libraries on Vimeo.

About You

To be successful in this role you will have:

  • Experience in delivering a high level of customer satisfaction in a customer service environment.
  • Experience supporting customers with using computers, email and the internet.
  • Sound knowledge of the role of the Public Library within the community.
  • Previous experience using automated library systems and services, and knowledge or understanding of the Public Library Service Network in SA would be beneficial.

About Us

Located in the geographic heart of Kaurna Country, the city of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. As the 3rd most liveable city in the world, our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our City. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Vicki Simmonds on (08) 8203 7754.

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Vicki Simmonds, Coordinator, Library Customer Service.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit

Applications close midnight Sunday 24 October 2021.

Please be advised this is a 0.6 FTE part-time, permanent opportunity with a starting salary at the Level 2 Classification commencing at $62,966 pro rata + 10% superannuation. Please note that this role works as part of a roster which includes some weekend and evening work across our 3 library centres.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, and a pre-employment medical and functional capacity assessment.

We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Position Description: Click here


  • Primary Location: Adelaide - CBD
  • Job: Librarian
  • Program: CITY CULTURE
  • Employment Status: Permanent
  • Hours of Work: Part-time