Library Customer Service Coordinator
- Help shape Library services for the City of Salisbury
- Join an organisation that values career development and growth
- Flexible working arrangements
Who we are:
The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a customer focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.
Salisbury operates 5 libraries across the Council area, 3 of these are co-located in Hubs. Each library is vibrant and innovative all dedicated to enriching the community’s learning and literacy. With a diverse range of services and resources, including cutting-edge technology, enriching programs, and spaces for creativity and collaboration, along with our commitment to providing exceptional customer service make our libraries the place to be.
The Role:
In this pivotal role, you will oversee operations across multiple library branches, fostering a culture that values meaningful connections, discovery, and lifelong learning. Your focus will be on enhancing literacy outcomes and delivering an inclusive, efficient, and responsive library service that caters to diverse community needs.
Key Responsibilities:
- Oversee and coordinate library programs, services, and activities to create safe, welcoming spaces for community engagement.
- Lead and support staff and volunteers, ensuring they are trained and motivated to deliver high-quality customer service across all branches.
- Develop and implement community-centred programs that enhance literacy, information access, and digital skills.
- Ensure a consistent, high standard of library presentation and facilities across branches.
- Manage staff recruitment, training, and deployment to maintain efficient branch operations.
- Collaborate with the Team Leader Library Strategy on technology initiatives, including the One Card Consortium and Library Management System.
- Promote innovative practices within the team, encouraging creative approaches to service improvement.
- Cultivate strong relationships with stakeholders, including Public Library Services, government agencies, and community partners.
Why join us?
- Comprehensive Benefits Package: Employees at City of Salisbury enjoy a robust benefits package includes income protection insurance for personal illnesses or injuries, health and wellness programs designed to support their overall well-being including skin checks, health seminars, flu vaccinations and free access to counselling sessions for you or your immediate family through our Employee Assistance Programs.
- Professional Development Opportunities: The City prioritises continuous learning and career growth, offering employees access to training workshops, seminars, study leave, and tuition reimbursement programs to enhance their skills and expertise.
- Work-Life Balance Initiatives: Recognising the importance of work-life balance, City of Salisbury promotes flexible work arrangements and generous leave policies, flexi-time and opportunities to purchase additional annual leave.
- Inclusive and Supportive Workplace Culture: Diversity and inclusivity are core values at City of Salisbury, fostering a supportive environment where all employees are valued and respected.
- Community Engagement: Employees have the opportunity to make a meaningful impact through various community engagement initiatives supported by the City.
These outstanding working conditions reflect City of Salisbury's commitment to attracting and retaining top talent, promoting employee well-being, and fostering a positive and productive work environment.
If you are committed to making a difference, enjoy working in a collaborative environment, and want to help shape the future of library services, we want to hear from you!
Apply today and help us drive positive change across our city.
Enquiries can be made to Krystle Ibanez on 0457 087 699
Applications close on 4th of December 2024 | To APPLY Visit Council's Hot Jobs Page
Job Ref:KI000011
Submitted:19-11-2024