Library Customer Service Officer
Job Description
Reference number: 10386
Closing date: 28th February 2025
- Part-Time Permanent
- Salary commencing at $38.45 per hour plus 11.5% superannuation
- An exciting opportunity to work in the library space at Moonee Valley City Council.
- Library Band 3.
The Opportunity
This position will see you play a key role in providing high quality customer service within the Library and Learning department. This position supports the community by assisting with general library services, including technology use, information inquiries, and day-to-day operations.
Responsibilities
- Provide a proactive and customer-focused approach to library service delivery.
- Undertake customer service duties as rostered, including working at different library locations, to support the efficient operation of the library service.
- Assist library customers with use of technology and equipment including computers, photocopiers, wireless internet access, online resources, eBooks, library apps and mobile devices.
- Collaborating with staff to promote library services and maintain community notice boards.
- Efficiently manage time and apply organisational skills to prioritise tasks in a busy customer service environment.
- Maintain collection through regular shelf reading and shelving.
- Deliver quality information services and refer queries to specialist staff or supervisor when necessary.
Skills & Experience
- Satisfactory completion of a Year 12 qualification.
- Demonstrated experience in customer service.
- Experience working in public libraries is desirable.
Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.
For further information, please view the Position Description or contact Michael Smith, Team Leader Niddrie Library on (03) 9243 1943
Moonee Valley City Council prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Before deciding whether this role is right for you please view our Health, Safety and Wellbeing document.
In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status
Responsibilities
- Provide a proactive and customer-focused approach to library service delivery.
- Undertake customer service duties as rostered, including working at different locations, to support the efficient operation of the library service.
- Assist library customers with the use of technology and equipment including computers, photocopies, wireless internet access, online resources, eBooks, library apps and mobile devices.
- Collaborating with staff to promote library services and maintain community notice boards.
- Efficiently manage time and apply organisational skills to prioritise tasks in a busy customer service environment.
- Maintain collection through regular shelf reading and shelving.
- Deliver quality information services and refer queries to specialist staff or supervisor when necessary.
Qualifications
- Satisfactory completion of a Year 12 qualification.
- Demonstrated experience in customer service.
- Experience working in public libraries desirable.