Library Customer Service Officer

Closing Date
Contact Officer
Michael Smith, Team Leader Avondale Heights Library & Learning Centre
Contact Number
(03) 9243 1943
Moonee Valley City Council, VIC


Library Customer Service Officer

  • Employment Type: Permanent Part Time
  • Directorate: Service Delivery
  • Department: Community Development
  • Location: Avondale Heights Library & Learning Centre
  • Banding: LIB3A-LIB3E
  • Salary: $34.18 to $37.66

Position Summary

Library Customer Service Officer

Reference number: 13616

Closing date: 11:45pm, Sunday 25 July 2021

  • Permanent Part-Time Position
  • 12.25 hours per week, working Monday, Tuesday, Thursday & Friday
  • Salary commencing at $34.18 per hour plus 10% superannuation, commensurate with experience
  • Work as part of Council’s Libraries and Learning team

About Moonee Valley City Council Libraries

Moonee Valley City Council provides library services at five locations across the municipality: Ascot Vale Library, Avondale Heights Library and Learning Centre, Flemington Library, Niddrie Library and Sam Merrifield Library (Moonee Ponds).

Services include availability and loans of books and other materials, collection management, information provision, access to computers and the internet, online services and events and marketing.

The Opportunity

This position will see you working as part of Council’s Libraries and Learning team providing excellent service to the users of our libraries, ensuring our community has access to information, learning and leisure in a socially inclusive environment.


  • Monday: 9:00am – 12:00pm
  • Tuesday: 9:00am – 12:00pm
  • Thursday: 9:00am – 12:00pm
  • Friday: 9:00am – 12:15pm


  • Provide prompt, accurate, courteous and consistent customer services to all users of Council libraries;
  • Undertake library tasks including; placing reservations, joining new members, assisting with room, equipment and event bookings and more;
  • Assist customers in the use of equipment and technology, such as; computers, photocopiers, wireless internet access, library apps, eBooks and mobile devices;
  • Ensuring the presentation of the library is inviting and tidy.

Skills & Experience

  • Satisfactory completion of secondary schooling;
  • Demonstrated customer service skills, with the ability to deliver library services;
  • Well-developed IT skills, including an understanding of computer and mobile technologies and the online environment;
  • Good organisational and time management skills with the ability to work as part of a team;
  • Current Working With Children Check, or willingness to obtain.


At Moonee Valley City Council, we provide a number of benefits to our valued employees including:

  • Flexible work opportunities
  • Local Government Employees Health Plan
  • Novated vehicle leasing
  • Employee assistance programs / phone or in person counselling services

How to Apply

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Michael Smith, Team Leader Avondale Heights Library & Learning Centre on (03) 9243 1943.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email or call (03) 9243 1122.

Selection Criteria

  • Essential: Satisfactory completion of secondary schooling.
  • Essential: Demonstrated customer service skills.
  • Essential: Well developed IT skills, including an understanding of computer and mobile technologies and the online environment.
  • Essential: Ability to work well as part of a team.
  • Essential: Ability to deliver library services.
  • Essential: Well developed organisational and time management skills.
  • Essential: Current Working With Children Check, or willingness to obtain.

Contact Person: Michael Smith

Contact Number: (03) 9243 1943

Alternate Contact Person: Nicola Klein

Alternate Contact Number: (03) 9243 1919

Closing Date: 25/07/2021

Position Description: available for download under Document/s above

Application Guide: View Guide