Senior Customer Service Officer
2 X Library Permanent Part Time
Rewarding Career Opportunity at The Hills Shire Council
About the roles:
Are you passionate about books, people, and creating an exceptional library experience? We are seeking two dynamic and enthusiastic Senior Customer Service Officers to join our vibrant library team.
Duties include:
- Supervise day to day operations of the library service desk/library branch.
- Provide excellent customer service to library patrons, ensuring their needs are met with a friendly and helpful approach.
- Resolve high level or escalated customer requests, enquiries and complaints.
- Actively participate in the planning and delivery of Library programs and activities targeting customers from diverse cultures and age groups.
About you:
To be successful in this role you will have:
- Minimum 3 years in a similar role
- Tertiary qualifications in Library & Information Services or related field or currently undertaking
- Experience in a high volume, fast paced, customer focused service environment
- Experience in supervising staff
- Experience in dealing with challenging customer interactions
Working with us:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Variable Leave days, Proactive Wellbeing Initiatives, and Working for the Community.
Position details:
2x Permanent Part‐time roles, S0400 & S0531 – 17.5 hours per week
Salary from $41.96 per hour + Superannuation + Performance Bonus (up to 2% annual salary) + Organisational Bonus (up to $2K) + Aquatic and Fitness membership discounts
The positions are based at Vinegar Hill Memorial Library at Rouse Hill, however the successful applicants must be willing to work at any of Council’s Libraries. Hours will be as rostered and include weekend, day and evening shifts.
Next steps:
Please review the Position Description available on Council’s Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on 14th March 2024.
Employment will be subject to clearance on the following pre‐employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.
The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.
We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.
We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.