General Manager, Customer Experience- Band 8

Full-time
$122,373 – $136,344 per year

About the business and the role

• Flexible working arrangements
• Motor vehicle allowance
• Monthly RDO
• Annual Leave Loading
• Inclusive and dynamic team culture

We have an exciting opportunity for an applicant with the right skills and experience for a key leadership role with Connected Libraries (CL).

We are looking for an exceptional leader to join the CL Executive Team as the General Manager, Customer Experience, reporting directly to the CEO.

Your skills and experience will include a deep understanding and knowledge of Public Libraries and their services, strategic planning and development, continuous improvement, customer experience, change management, executive leadership and demonstrated knowledge of our local communities.

The GMCE is responsible for front-facing service delivery, collections, programs, outreach services and marketing.
Connected Libraries is known for innovation and the delivery of exceptional library services. We are funded principally by City of Casey and the State Government. We support a rapidly growing and diverse community of more than 392,000 people.

Our branch libraries are located at Cranbourne, Doveton, Endeavour Hills, Hampton Park, and Bunjil Place in Narre Warren.

We also have a Library Lounge at Cranbourne West Community Hub. Library Lockers (click and collect and returns services) are located at Cranbourne West, Manna Gum Family and Community Centre, and Orana Community Place.

Our organisation has well-articulated values, and this drives the way we show up, work with each other, and serve our community. If you think you have the right experience and skill set, and our values align with yours, join Connected Libraries to make a real difference in the Casey community.

Key Selection Criteria

• Understanding and commitment to Connected Libraries Vision, Values and Objectives
• Demonstrated knowledge, experience and understanding of procurement and public library collections
• Experience and understanding of library programs and services for children and adults
• Developed skills in marketing and promotion
• Demonstrated knowledge of local communities, their needs and future planning
• Ability to provide positive leadership in a high intensity and complex work environment
• Proven ability to build and lead high performance teams
• Demonstrated ability to build positive relationships and collaborative partnerships
• Degree or Post Graduate qualification
• Demonstrated ability to develop and deliver projects on time and within budget
• Local Government and/or public library experience is essential
• Working With Children Check – mandatory requirement (Child Safe Standards 2017)
• Drivers licence

Applicants can view the Position Description here.

Please email covering letter addressing the selection criteria listed above plus resume directly to employment@connectedlibraries.org.au

Applications close on Thursday 22nd February 2024 at 5pm. Don’t miss out, get your application in today!

Contact: Beth Luppino, Chief Executive Officer, 0439 814 787 for further information.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Cranbourne Library Team Leader- Band 5

• Part Time, working 4 days per week – 28 hours, plus 1 Saturday in 4 and 1 Sunday in 8
• Based at Cranbourne Library – Monday 8.45am to 4.45pm, Tuesday 12pm-8pm, Wednesday 8:45pm to 4:45pm and Thursday 8:45pm to 4:45pm
• Fixed Term Contract – 12 months
• 35 hour per week employment model

About the business and the role

We have an exciting fixed term contract available for a Band 5 Cranbourne Library Team Leader. If you are seeking a leadership role within a dynamic and friendly team then this is the role for you! Incredibly varied, you will be responsible for all areas of branch management, staff supervision, collection management and customer service. A background within public libraries is preferred.

Connected Libraries is known for innovation and the delivery of exceptional library services. We are funded principally by City of Casey and the State Government. We support a rapidly growing and diverse community of more than 392,000 people.

Our branch libraries are located at Cranbourne, Doveton, Endeavour Hills, Hampton Park, and Bunjil Place in Narre Warren. We also have a Library Lounge at Cranbourne West Community Hub. Library Lockers (click and collect and returns services) are located at Cranbourne West, Manna Gum Family and Community Centre, and Orana Community Place.

Our organisation has well-articulated values, and this drives the way we show up, work with each other, and serve our community. If you think you have the right experience and skill set, and our values align with yours, join Connected Libraries to make a real difference in the Casey community.

Key Selection Criteria

• Library qualifications conferring eligibility for professional membership of the Australian Library & Information Association, OR Lesser formal qualifications with relevant work skills and experience commensurate with the requirements of the work required
• High level customer service skills
• Proven supervisory and management skills within busy team environments
• Well-developed interpersonal and communication skills with the ability to communicate with all ages, across all levels of the community
• Ability to work independently and as part of a team to meet organisational strategic outcomes
• Knowledge of collection management processes
• Excellent information technology and problem-solving skills with a range of information technology and software tools
• Ability to manage capacity of branch to deliver an engaging range of programs and services to meet community expectations
• Demonstrated ability to lead and motivate staff within a team environment
• Time management, organisational and planning ability
• Driver’s licence essential
• Working with Children Check

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.  

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.  

Applicants can view the Position Description here.

Applications close on Friday 23rd February 2024 at 5pm. Don’t miss out, get your application in today!  

Please email covering letter (max. two pages) addressing the key selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au 

Please do not apply through Seek. 

Branch Librarian

Job No: BC2760 | Location: Blacktown, NSW

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 415,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are currently seeking an experienced and enthusiastic librarian to join our Customer Service team. Located at our Riverstone branch and reporting to the Customer Services Coordinator, you will lead a small team in providing exceptional library services to the community.

Your responsibilities will include delivering relevant programs and activities, including regular programs for children and community technology training sessions. Highly regarded by the local community for personalised service, Riverstone Library is close to rapidly developing residential areas and is identified for future expansion in the Library's Strategic Plan.

If you enjoy providing core frontline library services and have an innovative and strategic streak, we would like to hear from you. 

Qualifications and experience

Essential:

• Degree in Library and Information Science or equivalent as recognised by the Australian Library and Information Association (ALIA)
• Eligible for professional membership of ALIA
• Solid library experience
• Working with Children Check (WWCC). 

Desirable:

• Demonstrated commitment to customer service
• Excellent interpersonal and communication skills
• Demonstrated ability to work in both a team and independently
• Ability to lead a team
• Relevant computer skills, including experience in the use of electronic and online resources
• Availability to work flexible working hours, including evenings and weekends as rostered
• Experience in library promotional activities
• Experience supervising staff
• Experience in cash handling
• Experience in library relocation and/or refurbishment
• First aid certification
• Ability to speak a community language
• Class C drivers licence. 

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position is $1,396.13 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs. 

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description | APPLY HERE

  APPLY NOW USING OUR FAST, EASY TO USE ONLINE APPLICATION PROCESS: 

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging-out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing Date:          Friday 16 February 2024, 11.59 pm

Contact Officer:     Samantha Cadwallen on (02) 9839 6617

Internal Ref:            BCC1143

Digital Services Librarian

Use your creative flare to implement innovative library programs designed to engage the community and encourage lifelong learning - APPLY NOW!

Key Points

• Permanent full-time opportunity at Logan North Library
• $64k – 88k/year + Super (Stream A, Level 2-5)
• Ongoing development opportunities
• APPLY

About the role

We are a highly customer focused team who are passionate about the role our public libraries play in the community. We support a Council network of nine branch libraries by providing exceptional customer service to all our library customers. We truly love to include and welcome the unique contributions from all our people. We harness a team culture that embraces mutual respect, shared goals, and a willingness to help.

As Digital Services Librarian you will assist the Regional Librarian in the effective operation of the Library. The functions of this position include the development and implementation of innovative library programs designed to engage the community and encourage lifelong learning, the delivery of exceptional customer service, providing supervisory support of the branch library team, and facilitation of key library services including daily operations, information services, event delivery, literacy, reader's advisory and digital literacy services.

Elements of the role include:

• Assisting the Regional Librarian in the efficient and effective operation of the branch library.
• Developing and implementing innovative library programs designed to engage the community and
• encourage learning through discovery and play.
• Providing exceptional customer service in a changing environment.
• Providing supervisory support of the branch library team.
• Sure, we are looking for an experienced, competent, and qualified Librarian, but you will also be a pro- active thinker with well-developed interpersonal skills and a can-do attitude who keeps the community at the heart of all they do.
• However, more important than experience, we are looking for someone with the following characteristics:
• You are known as an inspiring, inclusive leader who thinks 'we' before 'me'
• You are customer focused and passionate about the public libraries' role in the community.
• You put the community at the forefront of your decisions.
• You care about your industry, you care about your people, and you especially care about their health, safety, and wellbeing.
• Mandatory:
• Minimum qualifications of a Degree or Graduate Diploma in Library Science and eligibility for
• Associate membership of the Australian Library and Information Association; and an appropriate
• level of expertise and experience to undertake the range of responsibilities assigned.
• Ability to satisfactorily pass all pre-employment and background checks.
• ‘C’ class drivers’ licence

For more detailed information on the requirements of the role, please refer to the position description (attached under Document\s  above)

Who we are

We’re a contemporary local government organisation entering an exciting new phase. We’re moving forward with purpose and fresh energy, with a focus on delivering exceptional services and value for money – with heart. We care about the community we serve and we care about each other. When you work with us, we want you to feel valued, and to understand your role and how your work contributes to the bigger picture.

The community we serve

The City of Logan is a proud, grassroots community, filled with mavericks, makers, and innovators. Here, neighbourly love is strong; environmental and business values run deep; and culture, heritage and diversity is our DNA.

What we offer

• Full-time hours worked over a 9-day (72.5hr) fortnight - that's an extra 22 days off each year!
• Stream A, Level 2-5starting from $64k - $88k/year plus superannuation
• Generous 12% superannuation contribution, after 12 months of service (permanent staff only)
• Supportive culture that promotes a healthy work/ life balance
• Fitness Passport Program
• Ongoing learning and development opportunities
• Salary Packaging options
• Employee assistance program
• Free onsite parking
• On-Site coffee shop (located at the City Administration Centre in Logan Central)
• Active social club

Interested?
If you’d like some more information about the role contact our hiring manager, Shelly Lausberg – Library Client Services Program Leader an email shellylausberg@logan.qld.gov.au

To express your interest in this role, please click ‘APPLY’ and submit your Resume and Cover Letter outlining your relevant skills and experience in support of your application by the closing date of Sunday 11th February 2024.

Thank you for considering joining the Logan City Council. We cannot wait to learn more about you! If you want to learn more about us visit: LinkedIn, Logan City Council Careers

APPLY

Library Assistant (casual recruitment pool)

LOcation: Mundaring Library  (1 Nichol Street, Mundaring)

• Casual
• Salary  $36.08 (hourly rate) 
• Closing Date Feb 16, 2024

About the Job

We are recruiting Casual Library Assistants (recruitment pool) within the Shire of Mundaring Library Service. To be successful you will have excellent customer service skills, a proactive attitude, be computer literate, well organised and available for shifts at both the Mundaring and Boya locations. Library experience or working towards tertiary library qualifications will be viewed favourably.

Availability will be considered as part of the application process.

The quoted adult hourly rate of pay includes a 20% casual leave loading.

Selection Criteria

• Provide an example of when you delivered excellent customer service.

• Explain why you are interested in working in a public library.

• Provide an example of when you have assisted people in accessing and using digital technology.

• Outline your availability during the libraries opening hours. The libraries are open Monday to Thursday from 9am to 7pm, Friday from 9am to 5.30pm and Saturday 9am to 12pm.

Position Description and Employee Benefits Information attached under Document\s above | Apply Now

Casual Library Technician

Job No: CP0028 | Location: Gordon

Casual Library Technician

• $36.16 to $41.95 per hour + super
• 25% casual loading
• Friendly and supportive team environment
• Share your love of learning and reading with our community
• Apply Here

About Ku-ring-gai Council

Located 16 km’s north of the Sydney CBD, the Ku-ring-gai area covers 84km2, is home to 124,000 residents and set in one of New South Wales’ most attractive natural environments.

Reporting to the Library Experience Coordinator your duties will include, but are not limited to:

• Providing professional and responsive readers’ services including information and circulation services
• Participate in the delivery of events, programs and activities, outreach and specialist services, as part of the Library Experience Team
• Working in a team environment, supervising a small team and allocating workflows to optimise daily customer outcomes
• Desk shifts as required at any branch of the Ku-ring-gai Library Service

Required qualifications, experience & skills:

• Qualification in Library and Information Science recognised for library technician membership of the Australian Library and Information Association (ALIA)
• Working with Children Check for paid workers
• Experience in delivery of readers advisory, reference and user education services in a library environment
• Demonstrated experience in assisting with program delivery and services for the community in all ages and skill groups 

Benefits

• Casual / flexible rosters
• 25% casual loading
• Friendly and supportive team environment

**As a part of the branch network team this role will be required to work at any of our libraries as rostered. A willingness to work flexible hours on occasion, including rostered evening and weekend work will be required**

How to apply:

Applicants are required to address all Essential Criteria as listed within the Position Description to be eligible for an interview.

Like to know more? Contact Sita Chatterjee on (02) 9424 0175

Closes: 11:30pm, Thursday 15 February 2024 | Apply Here

Ku-ring-gai Council is an equal opportunity employer

Library Promotions and Events Officer

• An exciting opportunity to lead and develop promotional and marketing activities across Mosman library
• Join a close-knit and supportive team at a progressive lower north shore council  
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks 
• Total package from $66,642 to $83,733 pa plus super, 35 hours per week 
• Apply Now

Why Apply? 

Join us in creating a vibrant, progressive and sustainable community.  

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.   

We are a forward looking Council, offering diverse and rewarding work. As a Library Promotions and Event Officer you will be part of a small but ambitious Library Service, supporting our greatest assets - our staff and community.  

This role will allow you to lead and develop promotional and marketing activities that increase awareness and engagement with the library's services, programs and collections and to coordinate a wide range of library events and programs working collaboratively with library staff and other staff.

This is a chance for you to make a real difference in the lives of Mosman Community members and to help us on our journey to becoming a leading small library service in Sydney. 

Mosman Council have a close-knit culture, with networking encouraged to support all teams. 

Why You’ll Like Working Here  

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care. 

 As a close knit team you will experience a connected and supportive environment.  

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.  

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents. 

We invite you to learn more about what Mosman Council has to offer. View the full list here. 

What You’ll Be Working On  

Your day to day will involve developing and implementing library marketing and promotional strategies. This includes creating and coordinating promotional materials for all library activities and initiatives including posters, brochures, newsletters and digital content. 

You will also maintain, update, and improve content on the library's website and social media channels, with the opportunity to coordinate workflows across library teams to ensure all communications and marketing campaigns are delivered effectively. 

You will also play a role in coordinating our comprehensive range of adult events and programmes.

What You’ll Bring to the Role 

To be successful in this role you will hold tertiary qualifications in marketing and/or communications (or a related discipline) or lesser formal qualifications with relevant work experience. 

You will have experience in a website maintenance and/or social media marketing. As well as experience in creating, collating, and managing content for digital and print publications and developing and managing and delivering results.

In addition to the above you will also demonstrate excellent attention to detail, with experience in preparing, editing, and proofing content for publication across a range of media both online and print.

You will also hold a valid Working with Children Check.  

How to Apply 

• Apply now by completing the online application form below. Please note you can save your application and come back to it later. 
• You will be asked to demonstrate how you meet each of the selection criteria via an online questionnaire. You must answer all required field before you can submit your application. 
• You will be asked to upload your Resume/CV and other documentation relevant to the position.  
• All documents uploaded must be in Microsoft Word, PDF or JPEG format. 
• For further information about the role, please contact Chris Pigott on (02) 9978 4017 during business hours for a confidential discussion or see the attached Position Description. 

• Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Mosman Council, 573 Military Road, Mosman, NSW, 2088.   

Applications close:    11.30pm, 11 February 2024 | Apply Now

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

Mosman Council is committed to creating safer communities for children and young people

Library Assistant

Job No: SSC960 | Location: Sutherland Shire | Apply Now

Things We’ll Trust You With:

• Enrich the community by providing access to information, education and cultural services and promoting learning, literacy and leisure opportunities.
• Encourage and inspire others’ passion for life-long learning.
• Assist with the development and presentation of a range of library programs and events to cater for diverse age and interest groups.
• Be a positive brand ambassador for the Library and Sutherland Shire Council – you will showcase Council’s values in all that you do.
• Deliver exceptional customer service.
• Promote collaboration and knowledge sharing for best practice and continuous improvement.

Things You’ll Do:

• You will be skilled in the use of library systems and in the use and instruction of current and emerging technologies relevant to public library service delivery.
• Actively promote library resources, services and programs through a range of marketing channels.
• Assist with the effective running of community programs and initiate programs.

 Things You’ll Be Proud Of:

• Work for an organisation which has our community at the heart of all that we do.
• Deliver high quality customer and library services (such as lending, information, reader services, programs, technology and equipment and collection arrangements).
• Support your team to deliver customer focused, innovative and contemporary public library services.

 The Fine Print:

• Apply by submitting your resume and a cover letter outlining why we are a great fit! | Apply Now
• Get your application in by 10pm: Sunday 25th February 2025.
• Interview date: Interviews will be facilitated week commencing 4th March 2024.
• Package:  $57,703 - $61,162 gross p.a. plus 11% superannuation (Salary paid pro-rated to part time hours worked). 
• Hours of work:  Full Time & Part Time, Temporary and Permanent opportunities available. Applicants must be available work a range of shifts across a 7 day spread, between the hours of 8:00am -9:00pm to support the operational requirements of the libraries. 
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication, you will be required to produce evidence as part of the application process. Successful applicants are subject to ID checks, Police Checks, Driving history checks, Functional Assessment, Reference checks, Qualification checks, Working with Children checks and Work Rights verification.

Keen To Learn More?

• Click on the link to check out the Position Description
• Reach out to Deborah Hill, Coordinator Library Experience dhill@ssc.nsw.gov.au for any job specific enquiries
• Jodi Johnson, Talent Acquisition Business Partner jjohnson@ssc.nsw.gov.au, can assist with any recruitment related enquiries.

About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

Apply Now

This position has now closed

Senior Coordinator Library Programs and Engagement

Darwin, Australia | Reference: 6557102

• Make a difference for our culturally diverse community
• Benefit from comprehensive training and professional development opportunities

About the opportunity

Reporting to the Executive Manager Library and Family Services, you will lead the delivery of programs and events that reflect community interests, priorities, learning and growth. You will drive community engagement across Library and Family Services, with a focus on meeting cultural and social needs. You will also develop, mentor, and motivate staff in the delivery of a range of library activities.

The position will be based primarily at Casuarina Library and predominantly works Monday to Friday. Given that the libraires are open seven days a week, you will be required to work on weekends from time to time.

Key deliverables for this role are:

• Coordinate the strategic management and development of library programs, services, events, and marketing to meet the recreational, cultural, information and education needs of the community, with a particular focus on the inclusion of vulnerable groups and groups that experience barriers to accessing libraries
• Oversee the development of Library and Family Services program plans and guidelines in accordance with relevant policies and strategies
• Implement actions to promote our library service as a place that embraces and communicates the stories of Darwin's cultural diversity, including recognising and celebrating Aboriginal stories and history that relate to Larrakia people.

Who are we looking for?

You are a highly motivated library professional with a passion for serving the community. You will have previous experience in delivering community-based library services and programs and enjoy working with a diverse range of stakeholders to achieve outcomes together. You are a natural born leader who leads by example and loves leading and mentoring team members.

If this sounds interesting to you and for further information regarding this role, please read full position description (jobs.darwin.nt.gov.au) or contact our Executive Manager Operations Lynette Loone on 0429 034 422.

Open until filled

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

Apply Now | Download PD

Library Customer Experience Manager

Reference Number: 2024-10

Closing Date: 11-02-2024

Employment Type: Permanent Full Time

Salary: $108,230 to $121,250 per annum (based on 70 hours per fortnight), plus superannuation and a 9 day fortnight.

Appointed salary in this range will be based on skills, qualifications, and experience.

This key role is part of the Library Management Team. Use your planning, leadership and coordination skills and experience to contribute to library policy development and to ensure that customer experiences in all branches is of a high quality!

About us

Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.

About the role

In your new role you will provide leadership, management and strategic planning to deliver high quality customer experience across the branches;

Roles and responsibilities include;

• Provide key advice on the development of the Library’s strategic directions, policies and annual management plans ensuring that the Library contributes to the achievement of Council’s strategic goals.
• Lead and manage the provision of efficient and effective customer services to the Hornsby Shire Community, including responding to relevant customer enquiries and resolution of complaints.
• Manage, in liaison with relevant staff, the Library’s furniture and minor equipment assets to ensure furniture, fittings and minor equipment are sufficient throughout the network and that internal library signage meets agreed standards.
• Lead and manage, in consultation with the Branch Manager, the Customer Service Team’s human resources, including responsibility for team building and training Customer Services staff across the Library network.
• Manage the marketing of library customer services projects and programs.

About you

In your new role you will require highly developed management and organisational skills and the ability to lead the Library’s strategic planning to meet changing community needs and expectations.

This position requires an enthusiastic, customer focused professional with excellent interpersonal and communication skills. Completion of a degree in Library and Information Science or its equivalent accepted by the Australian Library and Information Association for professional membership is an essential qualification for the position.

Benefits of working with us!

We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council.

Please note that double vaccination is required to work in this position and to attend any Council Building for an interview.

For further information please contact Cheryl Etheridge, Manager Library and Community Services on (02) 9847 6801.

Closing date: 11 February 2024 at 11.30pm

[ View The Job Description (Library Customer Experience Manager.doc) ]
[ Preview The Position Requirements ]
[ WHS Matrix - Level 4 ]

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