Customer Experience Leader (Libraries)

This is a full time permanent position.

At the City of PAE our values of Better Together, Grow and Improve and Make a Difference shape our ways of working and enable us to deliver great outcomes for our community.  

We are committed to ensuring our employees represent the diversity of the community we serve. Diversity at the City of PAE means a workplace where individuals are recognised, respected, and engaged in ways that develop and harness everyone’s strengths.

We provide excellent working conditions with job security, flexible working arrangements and support for professional development.

We currently have an exciting role for you to join our Community Learning & Libraries Team.

The Customer Experience Leader (Libraries) works with the Leadership team to ensure City of PAE Libraries offer progressive, relevant services which enable learning, growth, and recreation opportunities for all.

The role touches all elements of service delivery across the five libraries, ensuring the physical spaces, digital environment, collections and programs offer a cohesive service that delivers on the City’s strategic priorities.

Key responsibilities of the position include:

• Leading the day-to-day operations of a dynamic team across five library sites and an active Outreach program.
• Providing leadership, guidance, and coaching to team members that build capability and foster a positive working environment.
• Fostering a collaborative, inclusive and values driven team culture.
• Leading the service in delivering customer experience improvements and enhancements across all touch points.
• Coordinating an integrated library information service that includes readers advisory, reference, Council and community information.
• Delivering exceptional customer experience to library users and the wider community.

The successful applicant will have:

• Extensive experience leading large and diverse teams to deliver outstanding customer experience and community outcomes.
• Significant industry experience working at a senior level in a public library environment.
• Demonstrated experience working within diverse community with complex social issues.
• Strong leadership and management skills with the ability to develop, mentor and coach staff.

More information can be found on the Position Description located below.

This is a Level 6 position which has a current salary range of $109,121 - $116,699 per annum (plus superannuation).

Confidential enquiries can be directed to Dionne Collins, Community Learning & Library Manager on 0429 152 338.

To apply, simply complete the application process by clicking the ‘Apply’ link and attach your cover letter and resume. 

Applications close 5pm on Sunday 5 May 2024 | APPLY with Council

The City of PAE values diversity and inclusion and we encourage Aboriginal & Torres Strait Islander peoples, women, people living with disability, young people, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds to apply.

We are committed to providing an accessible and inclusive workplace.  We welcome a discussion around any workplace adjustments you may require.

#bettertogether #growandimprove #makeadifference

Benefits of working at PAE

Position Description

Customer Service Representative - Libraries - (2400330)

• A place as positive as you
• A culture that values yours
• Full-time, fixed term opportunity until December 2024 

About the Opportunity

As part of the City Culture Program, the Library Customer Service Representative drives  excellent service to all customers by being warm, friendly, enthusiastic and knowledgeable.

In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful and relevant options, choices, suggestions and referrals.

This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent Customer Service in the libraries!

Some of the day-to-day things you may see yourself doing include:

• Delivering a program such as Family Storytime, LEGO Club, Roaming Robot
• Taking our Library Trike Out and About in the City and talking to people about our library and community centre services
• Contributing to our library collection by selecting new items and helping customers to find their next read
• Assisting customers with e-books, accessing public computers and navigating government online services
• Introducing people to new technologies such as 3D printing, Virtual Reality

Take a virtual tour of one of our libraries here!

About You

To be successful in this role you will have:

• Experience in delivering a high level of customer satisfaction in a customer
• service environment is essential.
• Sound knowledge of the role of the Public Library within the community.
• Experience supporting customers with using computers, email and the internet.
• Experience in the delivery of Library and/or Community services or programs.
• Previous experience in, or ability to quickly learn automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.
• Excellent verbal communication skills with the ability to manage challenging clients and situations tactfully and sensitively.
• Experience in collaboration and liaison within a team and across a program and organisation.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

To find out how a role with City of Adelaide is able to impact the community, please watch this video here.

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on (08) 8203 7159.

Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Vicki Simmonds, Coordinator, Library Customer Service.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 29 April 2024 | Apply with COUNCIL

Please be advised that this is a full-time, fixed term opportunity until December 2024 with a starting salary at the Level 2 Classification commencing at $68,798 + 11% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, and a pre-employment medical and functional capacity assessment.

We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 or recruitment@cityofadelaide.com.au.

Position Description: Click here

Primary Location: Adelaide - CBD

Job: Librarian

Program: CITY SHAPING

Employment Status: Fixed Term

Hours of Work: Full-time

Library Team Leader

• Employment Status: Part Time
• Department: Service Gold Coast
• Location: Southport Library
• Award Classification: Stream A, Level 6
• Salary: $89,047.42 - $94,765.08 pro rata
• Hours: 18 hours

About the team

The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. 
The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. 
Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.

About your new role

Libraries is excited to have available a position for a part time Library Team Leader. 

This key position is responsible for leading, developing and coaching individuals and capable teams to deliver exemplary library services and programs optimising customer and visitor experiences. They are responsible for leading the delivery of library and information services onsite to ensure the facilities and collections are vibrant, safe, welcoming, and inclusive spaces and drive the delivery of the City’s organisational plan outcomes.

Our Libraries are currently located below:

• Northern Region - Helensvale, Runaway Bay, Ormeau & Upper Coomera
• Central Region - Broadbeach, Nerang, Southport
• Southern Region - Coolangatta, Burleigh Heads, Burleigh Waters, Elanora, Robina

This position will work 18 hours per week as described below, within the Central Region (predominantly at Southport).

Thursday  8.30am – 4:00pm 

Friday 9:00am – 1:00pm 

Saturday 8.30am – 4:00pm

Whilst these hours and location are currently described as above, Libraries reserves the right to change them at any time due to operational needs if required to do so.

For more information about this role including responsibilites, please view the attached position brief. 

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

As a 5-star employer of choice, we care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport / Low-cost on-site gym membership
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

If this sounds like the perfect opportunity for you, please do the following:

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) addressing the key deliverables listed in the position brief.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please emailrecruitment@goldcoast.qld.gov.au

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person: Carly Barnes | Contact Number: 07 5581 6458

Closing Date: Sunday 28th April 2024 | APPLY with Council

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Library Services Team Leader (2928)

Requisition ID 2928 - Posted 12/04/2024 - Libraries - Full Time

Come and join us at Ipswich Libraries, an award winning internationally recognised service with a customer satisfaction rating of more than 90%.

See what our Libraries offer and come and be a part of a positive, enthusiastic, and self-motivated professional team to help improve lives, now and into the future

About the role

As Library Services Team Leader, you will be part of the Library Branch Services team. You will be responsible for providing support and supervision in the operations and functions of the Ipswich Libraries team in accordance with best practice and the Libraries and Customer Services objectives and vision: Creating connections, improving lives, every moment matters.

Some of your key responsibilities will include:

• Provide effective point of need customer services to both internal and external customers, using both existing and emerging technologies, and ensuring exemplary customer experience
• Deliver day to day operational and administrative support and assisting with maintenance of relevant facilities, plant, sites or service points
• Lead, supervise and develop the team to deliver efficient and effective customer focussed services  
• Actively promote a range of Library programs and services

View more about our Libraries.

View more about our people.

The Library Services Team Leader will be based at Springfield Central Library.

View the position description for more details about the role.

About you

To be successful in this role you will have:

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services
• The ability to lead and develop a team in the delivery of library and customer services in a busy environment and undertake operational and supervisory responsibilities
• The ability to support others and be a resilient, agile team member
• Demonstrated understanding of the principles of information management, adaptability to a range of existing and emerging technologies, and collaboration
• Current Queensland ‘C’ Class driver’s licence
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership

A pre-employment medical is required for this role to undertake a range if manual handling tasks which may include setting up for events, moving trolleys, loading and unloading vehicles, and driving a range of Council's vehicles.

About the benefits

This is a permanent full-time position, level 4 with a salary commencing at $85,139 plus superannuation of up to 12.5%.

• Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
• Ongoing learning, development, and career opportunities
• Employee health and wellbeing programs
• Four (4) weeks annual leave with 17.5% loading, cultural leave and other leave options
• A variety of salary packaging options that includes, financial advice, income protection insurance, professional membership, novated leases and more.

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity.  It is the state’s fastest growing city and oldest provincial city. 

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership.  Come and join us in shaping the future of the city and its people.

Join us

If you feel you’re a good fit with our values and are passionate about enhancing the life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Emailed applications will not be accepted.

Closing date: Sunday 28 April 2024, 6:00pm | Apply with Council

Please direct any related questions to Gail Seeney via careers@ipswich.qld.gov.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.

Trainee Cert IV in Library & Info Services - City Library

2584 | Library & Cultural Services | Toowoomba CBD

Closing date: 25/04/2024

KICKSTART YOUR LIBRARY CAREER WITH A CERT IV TRAINEESHIP!

About the position

The Trainee Certificate IV Library & Information Services position will work as part of a team who deliver community engagement and outreach at the Toowoomba City Library.  The trainee will undertake relevant study and assignment work in a Certificate IV in Library & Information Services.

This position will work under direct direction.

• Trainee / Apprentice rates apply.
• This is a Temporary Full time position (up to 18 months) based at the Toowoomba City Library.
• Earn while you learn!
• Join a fun and supportive team.
• CBD Parking provided.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.
• Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

How to be successful in this position - Success Criteria

1. Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the Position Description.
2. Ability to commit to the full traineeship program and competently complete course work and assessment required to complete the Certificate IV within specified timeframes.
3. Possess an interest in pursuing a career within the library field.
4. Ability to accurately follow directions in a timely manner.
5. Ability to complete daily tasks neatly and correctly using computer applications such as the Microsoft Office Suite.
6. Basic written and oral communication and numeracy skills.
7. Ability to provide quality customer service including the provision of accurate and timely advice in a helpful and supportive manner.
8. Understanding of and commitment to Council’s Organisational Value and Behaviour of Teamwork.

How to apply

To apply, please submit two documents:

1. A two page cover letter addressing the 'Success Criteria' in the Position Description; and
2. Your current resume.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For further information

Please contact Angela Morgan on (07) 4688 6467 within business hours.

Closing date

The closing date for applications is at 11:45pm on Thursday, 25 April 2024.

About Council

The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the Council area and acting as a service centre for South West Qld and North West NSW.  The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments.  Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 166,500 and employs a team of approximately 1,800 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region.  We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Attachments:
- Position Description - Trainee Certificate IV Library & Information Services (2584).pdf
- TRC Values and Behaviours.pdf

View Job to APPLY

Application Form available above under Download\s

Casual Library Assistant

Accepting Applications until 26 April 2024

Hourly Rate $32.291034 + casual loading

Classification Level 1, Mount Isa City Council

Certified Agreement 2018 Engagement

Type Casual, Ongoing  

Application Form | Position Outline

Library Team Leader - Caboolture/North Lakes/Redcliffe

Apply Now

Job Number: 499624

Division: Community & Environment

Employment Status: Permanent

Categories: Library Services, Cultural Services

The details:

• Permanent Full Time x 3
• $91,222 pa + super (up to 12%) + leave loading
  Qld Local Government Industry Award (Stream A) - Level 5 of EBA5)
• 9 day fortnight
• 72.5 hour fortnight
• Location: Caboolture, North Lakes, Redcliffe

About our opportunity

We have THREE exciting opportunities for Branch Team Leader’s to join our dedicated teams at Redcliffe, North Lakes and Caboolture.

In these roles, you will oversee a team of library staff in their daily operations as well as manage the library’s collection to meet the needs of the local community.

You will use a range of workforce management initiatives to lead and support your team, whilst providing expert advice and support to the senior leaders and staff. You will work closely with internal and external stakeholders and regional partners to build relationships and ensure the library’s services are meeting the needs of the community.

Additionally, you would be responsible for maintaining the library’s facility and venue, contributing to the review of library processes and services and preparing business plans and reports on service outcomes.

These three libraries are open 7 days/week, closed on public holidays. We operate with a 4 week rotating roster, and the successful applicant will need to be available to work 5 out of 7 days as part of the ordinary hours. Shift times will be between 8:00am to 6:15pm, we anticipate the roster for this role will include working 1 weekend (Sat & Sun) every 4 weeks, and may include late closing one evening a week at 8:15pm.

The Caboolture Library is the home base for the mobile library. Click here for further information relating to our mobile library service.

Click here to learn more about the great programs and services currently underway in our libraries across the region.

About you

We are looking for a leader who is experienced, passionate and knowledgeable in the delivery of public library services!

You will have the ability to build strong relationships with your team and local community stakeholders to achieve positive customer service experiences. 

You will bring your expertise in reviewing, developing and implementing processes to drive continual improvement within the library. As well as your understanding of the presentation and maintenance standards required within the public library setting.

You will hold a valid Qld Working with Children blue card or be eligible and willing to obtain prior to commencement.

Position Description

Click here to view position description.

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2,000 team members dedicated to servicing the needs and enhancing the lifestyle of nearing 500,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

• Discounted Health Insurance.
• Free flu vaccinations every year.
• Fitness Passport program offering discounted membership for you and your family to selected facilities.
• We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
• Generous employer and employee super contribution scheme.
• Salary packaging options on novated leases, superannuation payments, smartphones and devices.
• We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.

How to Apply

Click on the 'Apply' link below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au. 

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

*Applications close: 11:55pm Tuesday, 30 April 2024.  

Advertised: 16 Apr 2024 | Applications close: 30 Apr 2024 23:55

Apply Now 

Library Technician

• Craigieburn VIC 3064, Australia
• Part-time

Job Description

• Permanent part time role, 18.75 hours per week
• Band 4 role
• Deliver an excellent experience across our libraries 

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

What you’ll be doing:

• Provide excellent customer service on the customer service desk.
• Issue and return all formats promptly and efficiently.
• Answer phone calls promptly and provide the appropriate service, such as phone renewals.
• Collect payments such as for damaged materials.
• Respond promptly and accurately to enquiries, including complaints.
• Register new library members and issue replacement library cards.
• Take bookings for computers and library activities.
• Actively promote the library resources to the community.
• Supervise Library Officers, work experience and community service student/s as required.
• Perform reconciliation of branch cash takings in accordance with council procedures.
• Report branch IT issues in accordance with procedures.
• Troubleshoot library computers and hardware as appropriate.
• Report any branch issues to the team leader.
• Under guidance of Team Leader, actively contribute to localised collection maintenance, including reallocating and withdrawing materials to ensure the collection is in order.
• Tidy shelves to ensure high standard of library presentation.
• Ensure stock in poor condition is put aside for checking by librarians in accordance with library procedure and Collection development policy.
• Work as part of the team to provide relevant, well maintained collections.
• Report on program, activities and events outcomes.

The skills and experience you’ll bring to the role:

• Diploma of Library and Information Services (Library Technician) or equivalent post-secondary qualification
• Strong customer service skills with and ability to deal with challenging customers and present a positive Council image. 
• Ability to plan and facilitate early years programs in a public library setting.
• Demonstrated knowledge of and ability to use a variety of computer hardware and software; including electronic and print based information resources.
• Demonstrated ability to convey computer and library literacy to the community.
• Ability to work in a team environment.
• Valid Working with Children Check.
• Ability to work in multiple sites across the municipality.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

I'm interested

Casual Library Assistant

Lionel Bowen Library / Margaret Martin Library / Malabar Library, 669-673 Anzac Parade, Maroubra, New South Wales, Australia Req #326

 Monday, 15 April 2024

Closing date: 11:59pm AEST on 22 April 2024

Salary: $30.29 per hour plus 25% casual loading + 11% superannuation

Status: Casual 

Apply now

Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Randwick City Library team is seeking Library Customer Service Assistants

Purpose:

To deliver innovative, high quality customer service while connecting customers with relevant and quality information and resources

About the role:

• Provide basic circulation services to library customers
• Work as a member of a one-team model for the delivery of services at all library service points
• Other duties commensurate with the skill level of the position

About you:

• Demonstrated understanding of the role and functions of circulation, lending and information services  
• Strong interest in working with the public, members of culturally and linguistically diverse communities and other community stakeholders
• Demonstrated ability and experience in using information technology

Further information:

View the position description online or contact Valeria Gryadunova, Coordinator, Business and Systems on (02) 9093 6400

Once you click 'Apply Now' you will be required to answer a series of screening questions. Please draft your responses on a Word document so you can copy and paste them into your application. For more information on how to apply, please read https://www.randwick.nsw.gov.au/about-us/jobs/applying-for-jobs

Randwick City Council is an equal opportunity employer, and we value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

If you require support or have access requirements related to your application, contact Employee Experience on (02) 9093 6850 or employee.experience@randwick.nsw.gov.au

Apply Now

Librarian - Childrens

• Sunbury VIC 3429, Australia
• Full-time

Job Description

• Permanent Full Time, it will be 9 days fortnight.
• $80,071 per annum plus Super
• Be a leader in one of Victoria’s most progressive public library services!

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Hume Libraries has an exciting opportunity for an experienced Childrens Librarian to join the Sunbury Library team. If you enjoy building relationships with families, communities, and educational organisations, coupled with a keen interest in children’s library programming, and a passion for promoting children’s literature this may be the role for you.

What you’ll be doing:

• To contribute to the provision of high-quality library services that meet the educational, recreational and information needs of the diverse Hume community by delivering accessible, relevant, and innovative resources and a high standard of customer service to the Hume community.
• To plan, develop, promote, and deliver library programs, library outreach, services, and activities for children, aged 0-12
• Undertake regular direct library customer service duties including shift supervisor.
• Work as part of the team to provide high quality customer service for the Hume community.
• Work as part of the children’s programs team to plan and facilitate a range of programs across Hume Libraries.
• Actively collaborate with the Team Leader Collections to contribute to localised collection maintenance.
• Report any technology issues related to the branch to the Coordinator Library Collections and Technology.
• Facilitate early learning sessions, after school programs, school holiday activities and events, and other programs as required to promote and support early language and literacy development and STEAM learning.

The skills and experience you’ll bring to the role:

• Demonstrated knowledge of books and literature and specialist knowledge of children’s literature and trends

• Relevant experience in ability to develop rapport and engage with a broad range of stakeholders from diverse backgrounds including internal and external organisations.

• Proficiency in the use of all current library management systems, RFID technology, computer applications and software, electronic resources, and digital devices.
• Demonstrated organisational skills and the ability to supervise staff and manage a rostered shift.
• Understanding of personnel practices including those related to Equal Employment Opportunity (EEO) and Occupational Health and Safety (OH&S) and the ability to provide employees with supervision, guidance and on the job training.
• Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.
• Demonstrated knowledge and skills in electronic and print based information resources.
• Excellent verbal and written communication skills together with the ability to develop rapport and engage with a broad range of stakeholders from diverse backgrounds including internal and external organisations.

Required Certifications & Qualifications:

• Graduate Diploma in Information Management or equivalent, facilitating eligibility for professional membership of the Australian Library and Information Association and/or experience in children’s engagement and program facilitation.

For any enquiries, please contact Kathryn Taylor on email katt@hume.vic.gov.au.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

I'm interested