Books on Wheels Library Services Officer

• 1 x Permanent Part Time Position (30.4 hours per fortnight)
• Salary from $73,851 to $77,818 per annum (pro rata), plus superannuation
• Join our passionate Library Services team and have a positive impact on our community 
• APPLY

About the position

You will be responsible for:

• Delivering excellent customer service to the community;
• Delivering a wide variety of library programs to the community;
• Day-to-day administration and delivery of library homebound service:
• Responding to a wide range of customer information needs and requests;
• Adherence to City and service unit systems and processes; and
• Accurate cash handling, record keeping and time management. 

About you

We are seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology.  As a collaborative member of the Library Services team, the position contributes to the smooth operation of the library with particular regard for the Books on Wheels homebound service.

Our ideal candidate will be an adaptable and experienced customer service professional, passionate about delivering high quality service outcomes to the community. You will thrive working in a dynamic organisation and be able to work successfully alone and in collaboration with others.

Previous experience working in a library is not an essential requirement; however, you will have a good understanding of digital platforms and have the ability to provide technical assistance and education to others.  

As such, you will be able to demonstrate through your resume and covering letter that you meet the following capabilities:

1. Relevant experience in a similar customer service role;
2. A safe and confident driver;
3. Sound organisational and time management abilities;
4. Ability to work autonomously and in a team environment;
5. Ability to communicate with and serve all customers with skill and enthusiasm;
6. Ability to assist with the creation of programs and be responsible for the delivery of programs in the library; and
7. Ability to troubleshoot issues and educate customers on a wide range of technical and digital applications associated with library services, 

About the City of Wanneroo

The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

Why work for the City of Wanneroo

The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%;
• Five weeks annual leave (pro rata);
• Paid wellness day;
• Free on-site parking;
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Up to 12 weeks paid parental leave;
• Purchase leave (subject to operational requirements);
• Professional development opportunities;
• An inclusive, welcoming office environment; and
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home (northern suburbs).

To find out more about our benefits, click here!

 Interested?

If this position sounds like you - then apply now. We look forward to receiving your application. 

Reference Number:   19500

Close date:  22 March 2024 (8.30am AWST)

Books on Wheels Library Service Officer - Position Description 2024.pdf

For further information regarding the position visit the City of Wanneroo website or contact Wendy Robyn, Team Leader Library Services on (08) 9405 5928

Applicants will be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months. 

Position Description

Books on Wheels Library Services Officer

Location: Wanneroo Library & Cultural Centre

Job Category: Library Services

Work Type: Permanent Part Time

Application Close Date: 22/03/2024 08:30:00

Salary: From $73,851.00 To $77,818.00 ()

Contact: Wendy Robyn T: 08 9405 5928 E: Wendy.Robyn@wanneroo.wa.gov.au

APPLY

Library Programs and Services Officer x 2 – Woodvale Library

• Salary: $69,249 - $74,022 per annum
• Full Time Permanent Position  
• Plus up to 14.5% superannuation (conditions apply)
• Ref No: 24-031
• APPLY

City of Joondalup Libraries have an exciting opportunity for experienced customer focused individuals to join the team and make a valuable contribution to the needs of our diverse community.

The Library Programs and Services Officer position provides support to the Librarian and Branch Librarian in the implementation and delivery of library programs, activities, services and collections. The position is also required to deliver a high standard of customer service to library customers and assist in the efficient operation of the Library.

Applicants need to provide a covering letter addressing the following key criteria:

• Demonstrated written communication and numeracy skills
• Demonstrated time management and problem solving skills
• Demonstrated story sharing skills and the ability to present to groups of all ages
• Developed computer literacy skills (Microsoft Word, Outlook and Excel), including the ability to navigate the Internet
• Demonstrated skills in the use of current technology and devices used to access digital library resources
• Tertiary qualification in the field of Library Services, Education, Humanities, Technology, Early Childhood Studies or the equivalent and/or relevant experience.

If you are interested we would like to hear from you. Further information can be obtained by calling Ioana Majdik Branch Librarian on (08) 9400 4188.

To apply, please click on the "Apply" button above, and submit your resume and a covering letter online, addressing your knowledge and experience relevant to the role. Applications close at 5.00pm Monday 25 March.

 All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.

Collection Development Co-ordinator

View Position Description 

• Full-time/permanent position
• $99,972 - $106,590 per annum plus super

Who we are: 

The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a customer focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment. 

The Role:

Working across 5 Library branches with varying demographics, the Collection Development Co-ordinator is a permanent full-time position that is committed to building and managing a library collection that will meet the needs of the Salisbury Community. The Co-ordinator will also oversee a dedicated Collections team to guide the processing and delivery of library materials in our service.

Duties include:

• Develop and maintain best-practise collection strategies that meets the needs of the community
• Regularly assess collection performance, providing quality reporting for evidence driven decision making
• Manage the purchase and disposal of library materials efficiently and effectively
• Co-ordinate and support the collection development team to:
  • Provide a well-maintained, cost-effective, relevant Collection that meets the needs of the community
  • Work productively across multiple library branches to increase awareness and access to the Collections
  • Be innovative and adaptive, developing new ideas and ways of working

Key Selection Criteria:

• Knowledge and experience with core Library systems - One Card Network, Symphony, Collection HQ, BlueCloud Analytics.
• Sound knowledge of Public Library principles and emerging trends
• Clear understanding of collection development principles and practices

Further information available by accessing the Position Description

Specific enquiries can be made to Simon Gillespie, Team Leader Library Strategy on (08) 8406 8515.

Applications close 9am, Monday 25 March 2024 | Apply with Council

Job Ref:AH000524

Submitted:07-03-2024

Library Officer - Casual

Job No: CWT087 | Location: Hilton

About The City of West Torrens

As a medium sized metropolitan Council in South Australia, the City of West Torrens (CWT) offers you a chance to make a difference to the lives of residents in the community. We are large enough that we offer learning opportunities to support you in your role, and we're small enough so that you're not just 'one of a number'. With around 250 staff across various divisions, there is always something new happening and projects to be involved in.

• Casual role (more than one available) 
• Salary (Level 2 Officer): $42.27 per hour 
• Based at Hilton, SA
• Car parking onsite

 What you'll do:

The City of West Torrens, Library Officers provide a very important service to our community, as our customers visit our facilities not just to borrow items, but to take part in numerous programs and access a range of services. As one of our team, you will provide advice, support and high-quality customer service to the community visiting the Hamra Centre Library.

 In this role you will undertake a variety of duties, including:

• Helping customers with borrowing, returning and selecting items.
• Providing professional, efficient and personal service as the first line of contact.
• Helping resolve issues that may arise.
• Supporting our customers in using our library systems, online resources and digital technology.

Who you are:

If you love working with people from all walks of life, you're friendly, reliable and don't mind going that extra mile to help out, you could be just the person we're looking for. You must be dependable, motivated, solution-focussed, a great communicator, love working as a team and on your own and be able to adapt efficiently to changing work environments and support others.

As this role requires work out of hours, rostered over seven days (including weekdays, evenings and weekends), it's important that you can be flexible with your availability to work.

 You must also have the following essential certificate and experience:

• Experience with working within a Library or a customer focused role.
• Safe Environment for Children and Young People Certificate (or willingness to obtain) 
• Department of Human Service (DHS) - Working with Children Check Certificate 

In accordance with the requirements of this role, a National Police Clearance (issued within the last 6 months) will also be required as part of the recruitment process.  

The CWT is a COVID-19 vaccinated workplace, so if successful in gaining employment with the CWT you will be required to provide evidence of COVID-19 vaccination status indicating you have received your two primary doses (or three primary doses if immunocompromised) or alternately your SA Health approved vaccination exemption.  

City of West Torrens' proposition, 'Beyond the Paycheque'

We are committed to providing a positive and inclusive workplace for all employees, ensuring all are treated fairly and respectfully. 

We encourage and support a workplace that values individual differences, experiences and perspectives and aim to foster these to achieve organisation and individual benefit.

We are committed to achieving and maintaining White Ribbon Accreditation.

Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

We value staff well-being and professional development and offer a range of benefits and support that help balance work and life. In addition to salary, you are supported with.

• Freedom to direct contributions to any compliant superannuation fund.
• A holistic health and well-being program offering flu vaccinations, skin checks, health seminars and more.
• Free access up to 3 counselling sessions through our Employee Assistance Program.
• Journey accident insurance.
• Paid parental leave.
• Corporate uniform allowance.
• Study assistance.
• Learning and development opportunities.
• On-site car parking.

So are you interested?

If you can picture yourself working with the Community Services department to provide a valuable service to Council, click on the position description to find out more about this opportunity.

Enquiries to Hayden Marks, Library Customer Experience and Program Coordinator on 8416 6234.

How do you apply?

Respond to the questions below then submit a cover letter, resume, a copy of your vaccination record and if available a copy of your police clearance (issued within the last 6 months), current DHS Working with Children certificate and Safe Environment for Children and Young People Certificate.

Closing Date: 9:00am Monday 25 March 2024.

Job No: CWT087 | Location: Hilton

About The City of West Torrens

As a medium sized metropolitan Council in South Australia, the City of West Torrens (CWT) offers you a chance to make a difference to the lives of residents in the community. We are large enough that we offer learning opportunities to support you in your role, and we're small enough so that you're not just 'one of a number'. With around 250 staff across various divisions, there is always something new happening and projects to be involved in.

• Casual role (more than one available) 
• Salary (Level 2 Officer): $42.27 per hour 
• Based at Hilton, SA
• Car parking onsite

 What you'll do:

The City of West Torrens, Library Officers provide a very important service to our community, as our customers visit our facilities not just to borrow items, but to take part in numerous programs and access a range of services. As one of our team, you will provide advice, support and high-quality customer service to the community visiting the Hamra Centre Library.

 In this role you will undertake a variety of duties, including:

• Helping customers with borrowing, returning and selecting items.
• Providing professional, efficient and personal service as the first line of contact.
• Helping resolve issues that may arise.
• Supporting our customers in using our library systems, online resources and digital technology.

Who you are:

If you love working with people from all walks of life, you're friendly, reliable and don't mind going that extra mile to help out, you could be just the person we're looking for. You must be dependable, motivated, solution-focussed, a great communicator, love working as a team and on your own and be able to adapt efficiently to changing work environments and support others.

As this role requires work out of hours, rostered over seven days (including weekdays, evenings and weekends), it's important that you can be flexible with your availability to work.

 You must also have the following essential certificate and experience:

• Experience with working within a Library or a customer focused role.
• Safe Environment for Children and Young People Certificate (or willingness to obtain) 
• Department of Human Service (DHS) - Working with Children Check Certificate 

In accordance with the requirements of this role, a National Police Clearance (issued within the last 6 months) will also be required as part of the recruitment process.  

The CWT is a COVID-19 vaccinated workplace, so if successful in gaining employment with the CWT you will be required to provide evidence of COVID-19 vaccination status indicating you have received your two primary doses (or three primary doses if immunocompromised) or alternately your SA Health approved vaccination exemption.  

City of West Torrens' proposition, 'Beyond the Paycheque'

We are committed to providing a positive and inclusive workplace for all employees, ensuring all are treated fairly and respectfully. 

We encourage and support a workplace that values individual differences, experiences and perspectives and aim to foster these to achieve organisation and individual benefit.

We are committed to achieving and maintaining White Ribbon Accreditation.

Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

We value staff well-being and professional development and offer a range of benefits and support that help balance work and life. In addition to salary, you are supported with.

• Freedom to direct contributions to any compliant superannuation fund.
• A holistic health and well-being program offering flu vaccinations, skin checks, health seminars and more.
• Free access up to 3 counselling sessions through our Employee Assistance Program.
• Journey accident insurance.
• Paid parental leave.
• Corporate uniform allowance.
• Study assistance.
• Learning and development opportunities.
• On-site car parking.

So are you interested?

If you can picture yourself working with the Community Services department to provide a valuable service to Council, click on the position description to find out more about this opportunity.

Enquiries to Hayden Marks, Library Customer Experience and Program Coordinator on (08) 8416 6234.

How do you apply?

Respond to the questions below then submit a cover letter, resume, a copy of your vaccination record and if available a copy of your police clearance (issued within the last 6 months), current DHS Working with Children certificate and Safe Environment for Children and Young People Certificate.

Closing Date: 9:00am Monday 25 March 2024 | APPLY NOW

Youth Engagement Librarian

Closing date: 07/04/2024 11:45 PM AUS Eastern Standard Time

Location: Brimbank Community & Civic Centre

Department: Community Learning and Participation

Compensation: Library Band 5A 35 Hour Week AUD $75,530.29 - $87,104.47

Employment type: Permanent Full Time

Band 5 ($75,530.29 - $87,104.47)

35 hours per week and a rostered day off per fortnight

Rostered evening and weekend shifts are a requirement of this role.

About Brimbank Libraries

We are a dynamic public library service in the west with over two million visits each year. The libraries are based at Sunshine, St Albans, Deer Park, Sydenham and Keilor.
Our library website receives over one million visits per year.

Brimbank Libraries offer a range of services and programs to the community to support lifelong learning, literacy and community development.

About the role

In this role you will work closely with the library team and support Council's vision and leadership in the delivery of high-quality customer service, collections, services and programmes for young adults (12-25 years). You will engage and partner with relevant Council departments as well as local community organisations to broaden capacity and deliver enhanced programmes that are vibrant and relevant to the needs of Brimbank’s young adults. This role will work across all library branches.

What the Youth Engagement Librarian will do:

• Face to face customer service delivery in a library setting
• Engage with staff and community creating a welcoming space and assist customers of all ages use the library
• Empower and motivate young adults
• Create good relationships and engage with young adults to understand their needs and interests
• Design and provide engaging services and programmes that meet the needs and interests of Brimbank’s young adults
• Promote reading and resources
• Collaborate with educators and relevant organisations to maximise reach and impact of library services in the community

Hours worked will be allocated across the service and includes weekend and evening work.

About You

You will have a Bachelor’s degree or higher qualification in library and information management, education, youth work or a related field with demonstrated experience in working with young people aged 12-25 years in a library or similar community setting.

You thrive working in an environment with constant public contact with people from all backgrounds and age groups.

• With a passion for connecting with the community, you will have:
• Demonstrated customer service skills
• Demonstrated ability to lead staff and work well as part of a team
• Demonstrated experience in working with young adults in community settings
• An ability to work independently and prioritise tasks
• Proven stakeholder engagement and communication skills
• A passion for promoting literacy, and experience working in a culturally and linguistically diverse and busy environment
• An ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humour in working with customers, co-workers and community
• An understanding and demonstrated experience of current technologies, and a willingness to embrace and explore emerging technologies relevant to libraries.

Successful candidates must have a Working with Children check and undergo a Police check.

How to apply
All applications must respond to the key selection criteria as listed on the last page of the position description and be submitted within the indicated closing date of this advertisement.

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.

For further information contact Danielle Marie on (03) 9249 4171 or Inna Shcherbakova on (03) 9249 4680

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

APPLY NOW

Library Officer - St Leonards Library

Lane Cove, Australia | Reference: 6550046

• Permanent Part-Time
• 25 hours per week (Wednesday, Thursday, Friday and Saturday)
• Great team

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Library Officer to join our team.

Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide "best value" services and facilities to the community whilst ensuring a sustainable future.

If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

About the Role

This role will assist in the provision of quality customer service at Lane Cove and St Leonards Libraries. You will be responsible for delivering Storytime and Baby Bounce sessions, School Holiday programs and special events.

About You

The successful candidate will have:

• Diploma of Library/Information Services or equivalent Library qualification
• Demonstrated commitment to high level customer service
• Proven knowledge of relevant library technologies and equipment, e.g makerspace equipment, databases and eResources
• Demonstrated storytelling skills
• Ability to work shifts in the evening and on the weekend, as required

What we Offer

We hire great people with a wide variety of skills, experience and backgrounds maintaining always that inclusion and diversity lie at the heart of what we do. For those who join us we offer:

• Varied lifestyle benefits programs including:
  • flexible work practices aimed at achieving work/life balance
  • an employee wellness program and discounted gym memberships
• Annual performance bonuses and salary review
• Extensive career development and training opportunities

To Apply

Click on the "apply now" button to be redirected to our careers page where you can download and read a copy of the Position Description and address the selection criteria in your online application.

For further information about the role, please contact Jillian Yau or Karen Mitchell on (02) 9911 3634.

Salary range - Up to $88K per annum (pro rata) (incl super) dependent on the skills, qualifications and relevant experience of the suitable candidate.

APPLICATIONS CLOSE MONDAY 25 MARCH 2024 at 10PM

This position requires applicants to be suitably immunised. As part of our pre-employment process, preferred candidates are required to provide proof of COVID 19 vaccination status.

Applications Close: 25 Mar 2024

Apply Now | Download PD

Librarian Community Engagement

Job No: SSC989 | Location: Sutherland Shire

Join Us as a Librarian Community Engagement!

• Create, implement, and promote dynamic programs and services for all ages
• Engage with local communities through innovative outreach initiatives
• Elevate the Library's presence as a hub for lifelong learning and leisure activities
• Be part of a team dedicated to enriching lives through information and culture

Experience a Vibrant Work Environment

The Sutherland Shire Council is dedicated to enriching the community through information, education, and cultural services. We foster lifelong learning, literacy, and leisure opportunities.

As a Librarian Community Engagement, you will have the exciting opportunity to shape the Library's programs and services, reaching diverse audiences and enhancing community engagement.

Your Role in Enriching Lives

You will be responsible for creating and promoting high-quality marketing materials, collaborating with various stakeholders to ensure successful event promotions, and developing engaging library programs for all age groups.

Additionally, you will play a key role in evaluating programs, staying abreast of digital marketing trends, and empowering staff to deliver exceptional customer experiences.

We are looking for candidates who have:

Are you a creative communicator with a passion for promoting library services and engaging with the community? Do you possess strong interpersonal skills and a drive to inspire others? If so, we invite you to apply if you have:

• A Bachelor's degree in librarianship or marketing/communications
• Experience in developing and presenting library programs and events
• Proficiency in digital marketing tools and social media engagement
• A commitment to continuous improvement and customer-focused service delivery

Your ability to think critically, make informed decisions, and lead with a focus on collaboration and community-centred initiatives will set you up for success in this role. Join a team that values creativity, teamwork, and professional growth.

Join Our Team and Grow With Us!

Company benefits include a fitness passport, Employee Assistance Program (EAP), flu shots, and novated lease options. You also have the option of a 19-day month for improved work-life balance.

If you are ready to make a meaningful impact and drive community engagement, apply now to join our team at Sutherland Shire Council.

Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
Get your application in by: 11:59pm Wednesday 20th March 2024.

Interview Date: Interviews will be facilitated week commencing Monday 25th March 2024.

Package: Earn $88,038 - $93,324 gross p.a. plus 11% superannuation. 
Hours of work: Permanent Full Time. 35 hours per week with option of 19 day month flexi time arrangement.

Click on the link to check out the Position Description.

Reach out to Jay Fletcher, Team Leader Community Engagement via JFletcher@ssc.nsw.gov.au for any job specific enquiries.
Jodi Johnson, your Talent Acquisition Business Partner at jjohnson@ssc.nsw.gov.au can assist you with any recruitment related enquiries.

**To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication, you will be required to produce evidence as part of the application process. Successful applicants are subject to ID checks, Police Checks, Reference checks, Qualification checks and Work Rights verification.

About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

APPLY HERE

Children and Youth Customer Experience Library Officer - Band 4

$37.88 to $40.92 per hour
9-week Parental Leave Backfill with estimated start date 6/5/2024 to approximately 11/7/2024
Fixed term contract or secondment opportunity

Bunjil Place Library:
Monday 9am -5pm,
Tuesday 10am – 6pm
Wednesday 9am –5pm
Thursday 10am – 6pm
Friday 1.15pm – 9.15pm
Plus 1 Saturday in 4 and 1 Sunday in 8

About the business and the role

We have an exciting opportunity to join our specialist youth team at our popular Bunjil Place Library.

If you enjoy working with children and are excited to organise and present children and youth activities for our community, then this is the role for you!

Other duties include developing and running school holiday programs, working with local kindergartens and schools and maintaining our libraries youth collections.

Although this role specialises in youth, you will also be required to provide on desk customer experience in our libraries.

Connected Libraries have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.

Key Selection Criteria

• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
• Post-trade or other post-secondary education
• Proven experience facilitating children’s programs, either in public libraries or in a teaching capacity
• Ability to effectively and efficiently provide quality customer service
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
• Sound organisational skills
• Strong information technology and problem-solving skills in a range of information technology and software tools
• Ability to work independently and as part of a team to meet organisational strategic outcomes
• Ability to undertake supervisory responsibilities as required
• Driver’s licence
• Working with Children Check

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Applicants can view the Position Description here.

Applications close on Monday 25th March 2024 at 10am. Don’t miss out, get your application in today!

Please email covering letter (max. two pages) addressing the key selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au

Customer Experience Officers (Band 3 and Band 4 Casuals)

Casual shifts
Band 3 $33.86 to $37.41 per hour, plus casual loading
Band 4 $37.88 to $40.92 per hour, plus casual loading
35 hour per week model

About the business and the role

Connected Libraries are currently recruiting for a team of casuals to work across our various branches, including Bunjil Place, Cranbourne, Doveton, Endeavour Hills and Hampton Park Libraries.

Shifts include day, evenings and Saturday morning shifts and are based on the 35 hour a week casual employment model.

A casual employee can accept a shift with the understanding that there is no firm advance commitment to ongoing work with an agreed pattern of work.

We are ideally looking for highly flexible individuals who can accept shifts with minimal notice, are able to adapt quickly to fast paced working environments and thrive on providing excellent customer service skills with multi-cultural and diverse communities.

If you have proven customer service experience and want to make a difference in your community, then you will thrive working in our libraries!

We are a dedicated and committed team focused on high level customer experience, information services and community support.

Working casually is a great opportunity to showcase your information technology and problem-solving skills in a range of information technology and software tools.

CL have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day.

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.

Band 3 Key Selection Criteria

• Ability to effectively and efficiently provide friendly customer service
• Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community
• Information technology and problem-solving skills in a range of information technology and software tools
• Demonstrated understanding of the role of public libraries in communities and a community focused approach to service delivery
• Demonstrate ability to work independently and as part of a team to meet organisational strategic outcomes
• Year 12
• Public Library experience desirable
• Driver’s licence

Applicants can view the Position Description here.

Band 4 Key Selection Criteria

• Post-trade or other post-secondary education
• Ability to effectively and efficiently provide quality customer service
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
• Sound organisational skills
• Strong information technology and problem-solving skills in a range of information technology and software tools
• Ability to work independently and as part of a team to meet organisational strategic outcomes
• Ability to undertake supervisory responsibilities as required
• Public Library experience desirable
• Driver’s licence
• Working with Children Check

Applicants can view the Position Description here.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Applications close on Thursday 28th March 2024 at 10am.
Applications will be reviewed, and suitable interviews conducted periodically.
Connected Libraries reserves the right to close the applications earlier. Don’t miss out, get your application in today!

Please email covering letter (max. two pages) addressing the key selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au

Dubbo Library Team Leader

Job No: DRC1398 | Location: Dubbo, NSW

Embrace the opportunity to be part of our collaborative team, elevate your professional journey and make meaningful contributions to the development of our community!

• Leading a library team in frontline customer service delivery 
• Enjoy a 35-hour workweek with adaptable working hours, embracing a 19 day month with a rostered day off!
• Attractive annual salary ranging from $75,540 to $87,790  plus 11% superannuation 

THE OPPORTUNITY

This role leads a team of Library Assistants in delivering branch library services and customer experiences. With a focus on day to day processes and procedures, the Dubbo Library Team Leader works collaboratively with the broader library team and stakeholders in developing and providing quality services and programs that meet community needs, while supporting the branch library’s continuous improvement plans, strategies and programs.

DUTIES AND KEY RESPONSIBILITIES

• Manage daily operations of the branch, including staff, resources and services
• Model, promote and support leadership, decision making and problem-solving through planning, coaching and developing staff 
• Deliver excellence in customer service experience and regularly review and evaluate assigned branch programs, plans, and activities
• Support internal and external stakeholder engagement and relationship management 
• Deliver excellence in customer service experience and regularly review and evaluate assigned branch programs, plans, and activities

ABOUT YOU

You are a highly motivated library professional with a passion for serving the community.  You have previous experience in leading a small team in delivering community based library and information services and programs. You enjoy working with a diverse range of stakeholders to achieve excellence in the delivery of library services.

TO BE SUCCESSFUL IN THIS ROLE

• Diploma in Library and Information Science with eligibility for professional Australian Library and Information Association (ALIA) membership
• Demonstrated understanding and ability to apply library services and customer experience principles in delivering library programs, events and activities
• Demonstrated experience in developing and motivating a team to deliver library services that enhance community outcomes
• Demonstrated experience in a range of digital technologies and the use of technology applications to support community needs and improve library service delivery
• Demonstrated skills and ability to plan and deliver programs and events

WHAT WE OFFER

• Attractive annual salary ranging from $75,540 to $87,790 plus 11% superannuation 
• Flexible work options to suit your needs 
• Enjoy a 35-hour workweek with adaptable working hours, embracing a 19 day month with a rostered day off!
• Thrive within the collaborative and supportive environment of the Council's team, immersed in a welcoming company culture 
• Generous leave provisions to support your work-life balance 
• Prioritise your health and wellbeing with access to discounted gym memberships through Fitness Passport, a comprehensive wellbeing program, the opportunity to engage with colleagues via our social club, annual flu vaccinations, and confidential assistance provided by our employee assistance (EAP) program
• Experience the benefits of our salary packaging options, allowing you to maximize your earnings and financial flexibility

If this role sounds appealing to you, take a moment to explore the Position Description

This position requires a pre employment health assessment. Please refer to the attached Job Demands document for the physical requirements of the position.

Closing Date: 9:00am, Monday 18th March 2024

Enquiries: Manager Macquarie Regional Library - 02 6801 4500

ABOUT US

We are Dubbo Regional Council, a large regional Council servicing a growing community of over 55,000 people. Our team consisting of 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services. 

Our focus is on delivering high quality services, strengthening our community engagement and strategic management capabilities, building an organisation based on performance and continuous improvement whilst creating a values based organisational culture and developing a professional and engaged team that delivers on our shared values; Progressive, Sustainable, One Team and Integrity. 

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

HOW TO APPLY

1. If this role sounds like you, we would love to hear from you, simply click apply now! 
2. Please fill out the questions in the application page below.
3. On the following page you will have the opportunity to attach your resume and copies of applicable qualifications.
4. Please note that once you start to complete your online application you cannot save it and return to it later.  We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
5. A panel will assess all applications for suitability against the essential criteria for the position. Once completed, an interview, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.

APPLY NOW!