Coordinator Library Experience
Coordinator Library Experience
Maitland is one of the fastest growing cities in Australia with over 90,000 residents forecast by 2023. With a diverse and growing economy Maitland is rapidly gaining a reputation as a dynamic place to invest and do business. It’s also a desirable place to visit that is matched with idyllic liveability.
At Maitland City Council we are focused on investing in innovative and authentic leaders who are passionate about impacting the local community and contributing to Council’s strategic vision.
The organisation is going through an exciting period of change, with a focus on exceptional Customer Experience, both now and through planning for the future.
About the role
This is an exciting opportunity to be part of leading a reimagining of Maitland Libraries to facilitate contemporary and impactful services for our community. The Coordinator Library Experience role will lead the design and delivery of our libraries customer experience and digital engagement.
Leading a culture of innovation, the Coordinator Library Experience is part of a department leadership team and responsible for coordinating the development and evaluation of a variety of library services, operations and space design across multiple locations, while leading and guiding the team in the delivery of outcome focused customer experiences for the community.
You
To be successful in this role, you will possess tertiary qualifications in a field relevant to the role and/or relevant contemporary experience in service operations management, coupled with relevant education/training.
You will have demonstrated experienced in delivering customer-centred service design and supporting a culture of continuous improvement. Your strong coaching, leadership and team building skills will be complimented by your ability to action the strategic vision for our Library and Learning team.
This position will include customer service shifts across a 6 day (Monday to Saturday), day and evening roster.
Benefits
This is a permanent full-time position working 35 hours per week with a salary range of $104, 645 - $116,156 per year based on demonstrated competencies + 10% p.a. super + private leaseback vehicle.
Council also offers a range of other benefits for its employees, including:
- Council supports the balance between work and life
- Ongoing training and development
- Fitness Passport
- Paid parental leave
- Healthy Employee Program
- Long service leave after 5 years
Questions?
If after reading the role charter you have any questions, contact Bethany White on 0439 543 023.
Applications close: Monday 18 April 2022
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search ‘work with us’.
We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.
Role Charter PDF 182.5 KB