Library Services Coordinator

Apply now | Job Number:499724

The details:

• Permanent Full Time
• $132,523 pa (inclusive of super)…increasing to $137,161 pa (inclusive of super) as of 1 July 2024
• Qld Local Government Industry Award (Stream A) - Level 8 of EBA5
• 9-day fortnight
• 72.5-hour fortnight
• Location:  To be negotiated, options include North Lakes, Caboolture, Redcliffe or Strathpine.

About our opportunity

We have an exciting opportunity for a Library Services Coordinator to join our Library Senior Leadership team and leaders within the Cultural Services Department.

Reporting directly to the Library Services Manager, you will lead and coordinate the delivery of consistent, contemporary, and dynamic library service across a number of sites within the City of Moreton Bay Library Service. You will lead a suite of Senior Leaders and adopt a proactive and innovative approach to service provision across our region.

A key part of your role will be the provision of expert advice to the Library Services Manager in the development of library strategies, budgets and reporting to enhance customer experience outcomes. 

Additionally, you will:

• Work closely with the Library Senior Leadership team to coordinate the planning and delivery of library facility improvement projects, ensuring buildings and spaces enhance customer experience. 
• Coordinate the library network’s customer experience function; address issues regarding service provision, responding to escalated matters and report on service outcomes.
• Develop and manage library service delivery through a range of workforce management initiatives.
• Provide leadership to library teams in developing a customer centric culture of innovation, learning, continuous improvement, and service enhancement.

About you

Passionate about Libraries, culture, and community?  

We’re looking for a strong leader who has experience in leading large and geographically diverse teams. You’ll be experienced and knowledgeable in the delivery of high volume and contemporary library services within a large public library network.

With a commitment to customer experience excellence and exceptional interpersonal skills, you’ll bring a leadership mindset that puts the community at the heart of every decision.

Ideal candidates will have a degree in Library and Information Management or other relevant field and hold/be willing to obtain a Working with Children Check for child related employment (Blue Card).

Council embraces the different skills and varied views and experiences of our culturally and linguistically diverse communities and strongly encourage First Nations candidates to apply.

Position Description

Click here to view position description.

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2000 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

• Discounted Health Insurance.
• Free flu vaccinations every year.
• Fitness Passport program offering discounted membership for you and your family to selected facilities.
• We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
• Generous employer and employee super contribution scheme.
• Salary packaging options on novated leases, superannuation payments, smartphones and devices.
• We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au. 

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

*Applications will close midnight, Tuesday 11 June 2024. 

Applications close: 11 Jun 2024 23:55

Apply now 

Customer Service Officer

• Join Port Stephens Libraries as a Customer Service Officer
• Multiple permanent full-time positions available at our Raymond Terrace and Tomaree Library branches
• 35 hours per week, Monday - Friday + every third Saturday

The Perfect Opportunity
If you enjoy providing exceptional customer service to a diverse range of library members, are enthusiastic, and have a passion for library services, we want to hear from you! 

Port Stephens Council Libraries is seeking experienced Customer Service Officers to join the team on a permanent full-time basis. Working Monday to Friday and every third Saturday, you will be a point of contact for our community.

Key responsibilities include supporting members and visitors with the use of devices, equipment, technologies and online resources. You will also actively participate in collection development and maintenance, as well as the planning, development, delivery and evaluation of library programs and events.  

Your Team
Port Stephens Council Libraries are a cohesive group who are enthusiastic, passionate and dedicated to providing excellent service to the Port Stephens community.

Enough about us, we want to hear about you! So tell us about…

• what has attracted you to the role and why you are interested in this opportunity
• your commitment to the delivery of quality customer service
• your ability to participate as an effective team member
• your commitment to continuous improvement and willingness to embrace change

Please note: Only the criteria above needs to be addressed in the application, however you’ll be assessed against the full list of Essential Criteria located within the Position Description

We want you to love PSC as much as we do, so here’s a taste of some of the perks you can expect:

• Base Salary Range:$58,807 - $63,768 pa based on a 35 hour week + 11% superannuation + $2,312 retention allowance
• A guaranteed 3.75% salary increase effective from 1 July 2024 plus a $1,000 one off payment (pro-rated for part-time employees) if employed by (and continued to be employed on) 30 June 2024
• Confidential support (including mental health) through our employee assistance program
• Long service leave when you’ve been with us for just over 5 years
• A wellbeing program, including meditation, gym discounts and fitness incentives
• Study allowance to assist with the cost of textbooks, tuition and related fees
• Ongoing personal and professional development programs available during work hours
• And lots more…

Ready to change your outlook and join the awesome team at PSC?

• These opportunities don’t come up often… apply by midnight, Wednesday 5 June 2024
• For further information on the role, please contact Leigh Morrisey, Team Leader Tomaree Library on 02 4988 0682 or Katie Barham, Team Leader Raymond Terrace Library on 02 4988 0675 for a confidential discussion.
• We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
• We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.
• Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care.

Apply with COUNCIL | Apply with SEEK

Library Program Officer

PARRAMATTA, Australia

JOB DESCRIPTION

• Promote lifelong leisure, literacy and learning opportunities within a supportive team environment
• Showcase your customer service and relationship building abilities
• Permanent Full Time | 35hr Week | Attractive salary and benefits

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks. 

About the role

This position is essential for promoting lifelong learning, literacy, and leisure opportunities for all age groups through various library programs and events. You will be part of a supportive team environment where your ideas and contributions are valued.

On a daily basis you will:

• Develop and implement a calendar of programs and activities
• Assist in evaluating program effectiveness and customer satisfaction
• Empower staff to deliver exceptional customer experiences
• Provide rostered customer service at all library locations

About You

The ideal candidate will possess prior operational experience in implementing library programs, with a demonstrated history of meeting objectives. Excellent customer service skills are essential, along with the ability to build strong relationships with external partners and organisations.

You will also bring:

• Diploma qualification in Information Science/Librarianship or other tertiary qualifications with relevant demonstrable skills and experience. 
• Well-developed planning, organisation and time management skills.
• Demonstrated operational experience in delivering programs.
• Exceptional ability to communicate, negotiate, build relationships and influence others with an engaging approach and technique.

What’s on offer

We are offering an attractive remuneration from $$77,569.26 to $85,424.97 plus 11% superannuation.

This role is currently based in Central Parramatta, and will work across seven library branches.

In addition City of Parramatta also offer excellent employee benefits which include:

• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport, flu shots, etc.) 

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Alternatively for a confidential discussion please contact Paul Scully via email pscully@cityofparramatta.nsw.gov.au

How to apply 

Candidates must apply online and applications through other mediums will not be accepted at this time.

Along with your resume, please attach a Cover Letter and answer the following:

1. Provide an example of a program you have organised and explain why it was successful.
2. What specific STEM skills do you possess? 

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.

Applications close 9pm, Tuesday 4th June 2024.

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position

APPLY NOW

Information Services Librarian

Reference Number: 2024-47

Closing Date: 05-06-2024

Employment Type: Permanent Part Time

Permanent Part Time (39 hours per fortnight)

Salary: $1,557 to $1,746 per fortnight (based on 39 hours per fortnight), plus superannuation

Appointed salary in this range will be based on skills, qualifications and experience

Are you customer focused, enthusiastic and looking to use your full range of skills? If so, this could be the role for you!

About us

Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.

About the role

The position is responsible to the Information and Local Studies Co-ordinator. It is a professional position that relies heavily on teamwork and requires that work be prioritised according to customer need. Tasks must be undertaken in a timely manner.

The Information Services Librarian position has the following major components:
· Information and customer services
· Supervision
· Maintenance of collections and facilities
· Staff and customer training
· Support of library services and programs

About you

You will be involved with staff supervision and training, library promotion, collection management, and the support of activities and events.

A Degree in Information Science or its equivalent (accepted by ALIA for professional membership) is essential. A current Working with Children Check is also essential.

Benefits of working with us!

We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council.

Please note you must be double vaccinated to work in this position and to attend an interview

For further information please contact Kirsty Plumridge, Programs and Engagement Manager on (02) 9847 6819.

Closing date:  5 June 2024 at 11.30pm | Apply with COUNCIL | Apply with SEEK

[ View The Job Description ]
[ Preview The Position Requirements ]
[ WHS Responsibilities Matrix ]

Customer Experience Officer Cranbourne West – Band 4

Two part-time permanent opportunities are available at our Cranbourne West Library Lounge to the full-time hours at Cranbourne West.
Both positions are to commence working in July 2024.

Part time 3 days per week (21 hours)
Cranbourne West – Monday 9am to 5pm
Cranbourne West – Tuesday 9am to 5pm
Cranbourne West – Thursday 9am to 5pm
1 Saturday in 4 and 1 Sunday in 8 (at other branches)

Part time 2 days per week (14 hours)
Cranbourne West – Wednesday 9am – 5pm
Cranbourne West – Friday 9am – 5pm
1 Saturday in 4 and 1 Sunday in 8 (at other branches)

Please note: The days advertised may change dependent on the 2 successful applicants’ preferences to ensure a workable and successful job share arrangement. If you prefer an alternate mix of days, do not hesitate to mention this in your application.

$39.31 to $42.47 per hour

Located at Cranbourne West Community Hub

About the business and the role

Connected Libraries has two part time Band 4 Customer Experience Library Officer positions available to work at our new Cranbourne West Community Hub pop up library.

These are exciting opportunities ideally for experienced professionals with strong customer service and a proven work history facilitating programs, either in public libraries or in a teaching capacity.

If you are passionate to deliver quality programs and want to make a difference in your community, then you will thrive working in our libraries!
We are a dedicated and committed team focused on high level customer experience, information services and community support. Working for us is a great opportunity to showcase your information technology and problem-solving skills in a range of information technology and software tools.

CL have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day.

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.

Key Selection Criteria

• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role 
• Post-trade or other post-secondary qualification is required 
• Passion to deliver quality and cost-effective programs 
• Proven investigative and planning skills to assist with the development of new community programs  
• Proven experience developing and facilitating programs for all ages either in public libraries or in a teaching capacity 
• Ideally proven supervisory skills to undertake supervisory responsibilities as required 
• High level of quality, organisational and time management skills 
• Able to work independently and contribute as part of a team to meet organisational strategic outcomes and provide quality service delivery with strong customer service focus 
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all areas of our community and ability to manage conflict 
• Hands on information technology and problem-solving skills for a range of information technology and software tools  
• Proven ability to effectively and efficiently provide quality customer service  
• Driver’s licence is essential  
• Working with Children Check 

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Applicants can view the Position Description here.

Please email covering letter (max. two pages) addressing the selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au

Applications close on Tuesday 4th June 2024 at 5pm. Don’t miss out, get your application in today!

Library Systems Support Officer

Job No: CC220752 | Location: Merrylands

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

The Libraries team operate eight (8) locations across the Cumberland LGA and assist customers and members of the public with locating materials, answering questions and providing guidance on research strategies.

The team also hold a wide variety of events across these locations, ranging from educational and cultural programs to social and community-building activities.

We have an exciting opportunity within the Library Systems Team for a tech savvy and dynamic individual to engage and provide support to our internal and external stakeholders in the library space. Reporting to the Team Leader Library Systems and Technical Support, the Library Systems Officer is responsible for the delivery of training programs, support/troubleshooting of customers, Library staff, public hardware, networked applications and operation of Library Management System. Ensuring the consistency of service through efficient operation of all technological applications used across the Library service.

The successful applicant will require:

Essential

• Diploma – Library/Information Studies (TAFE)
• Eligible for Library Technician membership of ALIA
• Demonstrated ability to work autonomously whilst managing competing priorities and deadlines
• Demonstrated ability to liaise effectively with a wide range of staff, customers and vendors
• Demonstrated understanding of current technology issues and trends in the public library environment
• Well-developed literacy, numeracy and oral communication skills
• Well-developed interpersonal and customer service skills
• Current driver’s license

Download the position description here for more information.

About this role: 

• Permanent, full-time position
• 70 hour fortnight, Monday to Saturday, working on a rotating roster between 8:00am to 8:00pm
• Access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement
• Located at Council's Merrylands and Auburn Library and may be required to work across any of Council’s Library locations.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 8 of the Cumberland Salary Structure with a salary range of $1,291.32 to $1,485.02 per week, plus 11% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
• Previous applicants need not apply.

WHAT WE CAN OFFER

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned swimming pools
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position
• Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
• Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

Enquiries: Telephone Salina Khao, Senior Coordinator Library Services on (02) 8757 9476 for further information.

Closing date: 11:59pm, Tuesday 04 June 2024 

Apply with SEEK | Apply with COUNCIL

Library Assistant

Job No: PP0446 | Location: Gordon

Library Assistant

• Salary $56,748.34 to $65,809.54 p/a + super
• Friendly and supportive team environment
• Share your love of learning and reading with our community

About Ku-ring-gai Council

Located 16 km’s north of the Sydney CBD, the Ku-ring-gai area covers 84km2, is home to 124,000 residents and set in one of New South Wales’ most attractive natural environments.

About the role

Council is currently seeking applications from suitably qualified and experienced individuals for the role of Library Assistant.

As a Library Assistant you will provide support and assistance to the Branch Librarians and ensure the provision of consistent, high quality service delivery to the community.

This role will be fully integrated with the operations of the library with duties including but are not limited to:

• Pro-active customer service delivery
• Enabling access to digital resources and facilities
• Delivery of programs and events
• Assisting with the general housekeeping and presentation of the library

This is a great opportunity for an individual who has experience in collaborative team work, strong conflict resolution skills, a friendly and approachable nature along with sound interpersonal and communication skills.

Benefits

• 35 hour working week
• Health & Fitness $100 yearly reimbursement (conditional)
• Friendly and supportive team environment

**As a part of the branch network team this role will be required to work at any of our libraries as rostered. A willingness to work flexible hours on occasion, including rostered evening and weekend work will be required**

How to apply

Applicants are required to address all Essential Criteria as listed within the Position Description to be eligible for an interview.

Like to know more? Contact Yihui Zhang-Kilgarriff on 02 9424 0100 

Closes: 11:30pm, Sunday 2 June 2024 | Apply with COUNCIL

Ku-ring-gai Council is an equal opportunity employer

Community Programs and Engagement Coordinator

• An exciting opportunity to lead and develop programs, activities and events that promote community engagement and lifelong learning in Mosman
• Join a close-knit and supportive team at a progressive lower north shore council
• Position based at Barry O’Keefe Library, Mosman
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks
• Total package from $79,604 to $99,014 pa plus super, 35 hours per week

Why Apply?

This exciting new role will see you leading a small and talented team that provides a range of services to Mosman residents. This includes adult programming, outreach, home library and community engagement. Collectively, the team help ensure that we are providing access to high quality library services both within the library and out in the community.

This is a chance for you to make a real difference in the lives of Mosman residents and to help us on our journey to becoming a leading small library service in Sydney.

Mosman Council has a close-knit culture, with networking encouraged to support all teams including Mosman Library Service.

Why You’ll Like Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As part of a small and friendly team you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council and Mosman Library Service has to offer. View the full list here.

What You’ll Be Working On

Reporting to the Team Leader Library Experience, your day to day will involve developing and implementing a framework for Library community outreach and engagement. You will also lead an assessment of our current suite of adult programming, and mapping what our future delivery looks like.

At times you will be the liaison point with external providers of programmes and events.

Community connection and inclusion will be at the heart of what you do. At the moment, this includes oversight of home library services, adult literacy and library outreach, but you will also have the opportunity to grow and adapt our service so we are connecting with more members of the Mosman community in new ways.

You will also play a role in supporting implementation of Library projects and new initiatives.

What You’ll Bring to the Role

To be successful in this role you will hold tertiary qualifications in librarianship or community development, or other qualifications with relevant work experience.

You will be skilled at connecting with people, both as a leader of a small team, but also with community members and other teams within Council. As well as experience in leading delivery of adult programming, you will have skills in public engagement and delivery of small projects or initiatives.

In addition to the above you will have a vision for how library services can be delivered in non-traditional ways out into the community. You may have experience with methodologies such as asset based community development.

Above all, you will be a leader who can help our community-focussed team deliver the best possible services to the people of Mosman.

In addition to the above you will hold a valid C class drivers licence and a valid Working with Children Check.

How to Apply

• Apply now by completing the online application form HERE. Please note you can save your application and come back to it later.
• You will be asked to demonstrate how you meet each of the selection criteria via an online questionnaire. You must answer all required field before you can submit your application.
• You will be asked to upload your Resume/CV and other documentation relevant to the position.
• All documents uploaded must be in Microsoft Word, PDF or JPEG format.
• For further information about the role, please contact Chris Pigott on (02) 9978 4017 during business hours for a confidential discussion or see the attached Position Description.
• Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Mosman Council, 573 Military Road, Mosman, NSW, 2088.

Applications close: 11.30pm, Sunday 2 June, 2024 | Apply with COUNCIL

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people.

Administration Officer (Customer Service & Library)

Position Details:

• Casual – as required, weekend work may apply
• North Burnett Region

Why work with us?

There really is no better place to live, work and play than naturally beautiful North Burnett.  Home to 6 main townships plus quaint villages, the region boasts incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.

Work-life balance, this role allows you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.

Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.

Affordable living, enjoy a lower cost of living and better housing affordability.

Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.

Rewarding career, this is an exciting time to be joining the team.  North Burnett Regional Council offer a dynamic working environment with opportunities for professional development and initiatives to support a healthy work/life balance.

Find out more about the region in our NORTH BURNETT VISITORS GUIDE.

About the position

At the North Burnett Regional Council, we are looking for an enthusiastic, agile and community minded individual to join our Customer Service & Library Team on a casual basis to provide support for planned and unplanned leave.

This position is based across the region and is valuable to the organisation, linking our community to a range of Council services, community information and Library Services.

The role is diverse and includes:

• Customer interactions at a Customer Service and Library Centre and/or Council’s Contact Centre.

• A range of operational, administrative and customer service functions in alignment with Council’s Corporate and Operational Plan and Customer Service Charter.
• Assist with the day-to-day provision of library operations and support the delivery and promotion of library services and programs.

No specific library experience is required. Induction training and ongoing development will be provided to ensure you grow a broad knowledge of all Council services and ensure we continue to deliver an exceptional customer experience.

Some key duties are:

• Provide welcoming customer service through a variety of channels including but not limited to face to face interactions, telephone, written, email and online services.
• Accurately capture customer enquiries and requests, process transactions and applications for a variety of Council Services including taking payments (receipting cash, cheque, EFTPOS).
• Assist with the day-to-day provision of library operations (e.g. joining new members and processing loans and returns) and support the delivery and promotion of library services and programs.
• Carry out general administrative functions relevant to the work area which are compliant with Council’s policies and procedures.

To be successful you will bring the following:

• A proven ability to provide a quality customer experience with excellent interpersonal skills face to face and over the phone
• A proven ability to work successfully in a team, contributing ideas and supporting team goals
• Demonstrated knowledge of contemporary administrative practices and the use of computer software including the MS Office Suite of products
• Current C class drivers’ licence (or higher)
• Ability to understand and follow work practices and procedures
• Eligible to obtain and hold a current Working with Children Blue Card

Experience within Local Government, relevant qualifications and/ or experience within a similar setting is desirable, however a strong customer service ethos, motivation to serve the community, a love of learning and drive to contribute to the team is paramount to success in this role.

Benefits of working at Council

• Be part of a passionate and talented team
• Competitive salaries, plus 12% superannuation
• Healthy work/ life balance
• Professional development and training opportunities
• Employee ‘Study Assistance’ scheme
• Employee Assistance Program for work or non-work-related matters

Applications close:  10:00pm, Thursday 23 May 2024

Contact

For further information regarding this position please contact Darren Simpson from the People and Performance Team on Ph: 0499 781 280.

Additional Information

Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.

If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we would love to learn more about you and appreciate your application.

To be considered for this position, you must have adequate unrestricted rights to work in Australia.

North Burnett Regional Council is a drug and alcohol-free workplace and an Equal Opportunity Employer.

Accommodation / housing – the North Burnett Region offers affordable accommodation options, particularly if you are looking at getting into the housing market. Contact our local real-estate agents directly to discuss potential opportunities.  If you are looking for short-term/rental accommodation, again, please contact our local Real Estate agents directly to discuss suitable options.

North Burnett Regional Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

HOW TO APPLY

APPLICATION FORM 

POSITION DESCRIPTION

Casual Library Clerks (Recruitment Pool)

Gosnells, Australia | Reference: 6515450

• Expressions of interest for casual hours
• Generous superannuation (up to 16%, conditions apply)
• Free parking onsite
• Access to onsite gym facility (at the Civic Centre)
• Hourly rate: $41.99 (inclusive of 25% casual loading)

About the City of Gosnells (City)

The City serves a diverse community of more than 135,000 residents. We are a large local government organisation in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.

About this position

An opportunity has become available within the Leisure and Culture Branch to work in a casual capacity in the City's Library Service. The City has four libraries at Gosnells, Beckenham, Thornlie and Southern River and the successful applicant may be rostered to work at any of these four locations.

The City's library service is open seven days per week. In addition to weekdays, applicants must be available to work weekend and evening shifts as required. The ability to undertake children's programs would be an advantage (this will require a valid Working with Children Check).

What we are looking for

To be successful, you must be able to demonstrate:

• Experience in a customer-facing role
• Good problem solving skills
• Good time management skills
• Ability to undertake multifaceted tasks in a library environment.

Essential requirements

• Current National Police clearance (less than three months old). Please note: This is not essential to apply for the role, but may be required at a later stage as it is an appointment condition.
• Working with Children Check

In return we can offer you

A challenging and rewarding position, competitive salary, additional superannuation contributions, professional development opportunities, as well as the opportunity to work in a friendly environment and contribute to a forward-thinking Local Government organisation.

Recruitment Pool

This recruitment pool will be open for a period of six months. Applications will be reviewed on an as needed and ongoing basis. Due to the large number of applications that are received, we are unable to reply to every candidate. Candidates may be contacted when opportunities arise.

Applications Close: 28 Jun 2024  

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