Library Programs Support Officer

City of Canada Bay Council–Five Dock NSW

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• Part Time position – 28 hours per week
• Be part of a passionate and community-focused library team
• $67,615 to $77,757 (pro rata) annual salary plus super

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

Join our Libraries Team and Help Connect our community

About the role

Are you passionate about community engagement, lifelong learning, and delivering outstanding customer service? We are seeking an enthusiastic and organised Library Programs Support Officer to join our Libraries team and contribute to the delivery of innovative and inclusive library programs and services across our community.

In this dynamic and customer-focused role, you will support the planning, promotion and delivery of a diverse range of library programs and activities that enrich the lives of community members of all ages. Working collaboratively across the library service, you will help create welcoming library spaces, support outreach initiatives, and ensure visitors receive exceptional customer service.

In this role, the key responsibilities include (but not limited to):

• Supporting the delivery and promotion of library programs and activities
• Assisting with the Home Library Service for housebound residents
• Promoting library resources, services and collections
• Creating promotional and social media content
• Evaluating programs and events to support continuous improvement
• Providing circulation, information and customer service
• Participating in evening and weekend rostered shifts
• Supporting outreach and community engagement activities
• Maintaining compliance with WHS, EEO, risk management and Child Safe Standards

About the person

To be successful in this role, you will bring:

• A Diploma in Library and Information Services, and/ or equivalent skills, knowledge and experience, together with a commitment to ongoing professional development
• Experience delivering engaging, creative and innovative community programs
• Experience working in a customer-focused team environment
• Experience delivering circulation and information services in a public library setting
• A Current Working with Children Check
• A Current C Driver's Licence

What’s on offer

We are offering a remuneration from $67,615 to $77,757 (pro rata) annual salary plus super.

The City of Canada Bay offers excellent employee benefits which include:

• Significant leave benefits (sick/personal leave, health and wellbeing leave, access to Long Service leave after 5 years)
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)
• And much, much more!

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description. For a confidential discussion, please contact Skadi Nova, Library Programs Manager on 02 9911 6365 or via email at skadi.nova@canadabay.nsw.gov.au

How to apply

Candidates MUST apply online by completing the form. Applications close 11:30pm, Sunday, 21 June 2026.

If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0238  or email  grace.aberin@canadabay.nsw.gov.au  to discuss.

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The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

 Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.

Library Officer

CONSTITUTION HILL, Australia

Job Description

At a glance

• Employment Type: 2x Permanent Part Time.
• Work Type: 21 hours a week
• Location: Constitution Hill Library
• Salary: From $78, 199.90 (pro-rata) plus 12% superannuation.
• Closing date: 9pm, Sunday 14 June 2026

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

The Library Officer will deliver exceptional customer experiences to achieve Council’s strategic objectives and vision for the City of Parramatta as Sydney’s Central City.  

The Library Officer contributes to positive customer experience by actively providing service delivery by working as a team member and communicating effectively with customers. 

On a daily basis you will: 

• Proactive customer service: Deliver a roving, floor‑walking approach, taking ownership to ensure every customer has a positive experience, including acting as Officer in Charge when required. 
• Exceptional customer experience: Consistently deliver services aligned to the Customer Service Charter, Customer Care Standards, and Phive Customer Service Competencies. 
• Library service delivery: Provide day-to-day services, programs, and support to enhance community access, engagement, and enjoyment of the library. 
•  Information & digital support: Assist customers with research, reference enquiries, and effective use of ICT, including apps and digital literacy support. 
• Programs & operations support: Deliver literacy programs, promote services, maintain collections and spaces, and contribute to general library operations and procedures.

About You

The successful candidate should have previous experience in Operational library and/or customer service with a proven track record of achieving objectives.

You will also bring:

• Completion of an Australian Library and Information Association (ALIA) accredited Course. or (eligible membership of ALIA) and relevant experience)
• Working with Children Check. 
• Demonstrated customer service skills, with exceptional ability to deliver memorable experiences. 
• Well-developed ability to communicate and, build relationships and influence others with an engaging approach and technique. 
• Ability to perform well under pressure during busy periods. 
• Well-developed planning, organisation and time management skills, including the ability to meet tight deadlines and balance competing priorities. 

What’s on offer

We are offering 2x permanent part time opportunities, providing 21 hours a week across Monday - Sunday, with attractive remuneration from $78, 199.90 (pro-rata) plus 12% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include: 

• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport, flu shots, etc.) 

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer, which outlines Council's core values and behaviours. 

Alternatively for a confidential discussion please contact Domenica Mirarchi on email dmirarchi@cityofparramatta.nsw.gov.au.

How to apply 

Candidates must apply online and applications through other mediums will not be accepted at this time.

Please attach a Cover Letter addressing the requirements of this role.

Applications close 9pm, Sunday 14 June 2026.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta. 

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions. 

Apply Now

Coordinator Community Experience

About The Role:

This is a key leadership role shaping how our community experiences library services across our network. As Coordinator Community Experience, you will lead the delivery of consistent, responsive and community-focused customer experience across libraries, outreach and access points, while helping services evolve in line with community needs and organisational priorities.

You will foster a positive, capable team culture, strengthening leadership and shaping frontline service delivery, and contributing to strategic planning as part of the leadership group. 

Success in this role will come from building strong service systems, using data and feedback to guide decisions, and creating practical improvements that strengthen access, service quality and community connection.

About You: 

You bring a genuine care for people, along with a contemporary and progressive leadership approach, and offer:

• Proven leadership experience in a service delivery environment, ideally across multi-site or community-facing services.
• Strong people leadership capability, enabling consistent, responsive and high-quality customer experiences.
• A genuine commitment to fostering a positive, inclusive workplace culture that values people, diversity and wellbeing, and supports individuals and teams to thrive.
• A track record of improving services, systems or operating models, with the ability to turn strategy into practical outcomes.
• The ability to use data, feedback and insight to inform decisions, identify opportunities and drive continuous improvement.
• Well-developed relationship management skills, with the ability to collaborate effectively across teams and external partners.
• Strong communication skills, with the ability to engage, influence and build trust with a range of stakeholders. 
• Experience managing planning, budgets, reporting and operational priorities, while maintaining a focus on community outcomes.
• A relevant tertiary qualification in Library and Information Management, Customer Experience, Business, Public Administration, Community Development or a related field, and/or commensurate demonstrated experience in lieu of formal qualifications.

About Our Organisation: 

The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.

We prioritise customer and employee experience and a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community.

 We work flexibly and support one another. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.

About Our Team:

Join our libraries team to connect, discover and inspire our community every day. The team continues to grow across two new community hubs that host a wealth of books, entertainment, events and increasing resources for all ages. Join a passionate team with a love for literacy and all things learning.

The Detail: 

The position is offered on a full-time, permanent basis and is classified at Level 7, with a starting salary of $123,152 + Super + Annual Leave Loading.

A current unprohibited Working with Children Check must be maintained for the duration of the employment period in this prescribed position. 

Click ‘Apply for this job’ to submit your application for this vacancy by 9am, 12 June 2026.

APPLY FOR THIS JOB

For further information about this vacancy, please view the attached position description. 

 Enquiries about this position may be made to the following:

Adele Walsh, Lead Coordinator Library Strategy

awalsh@charlessturt.sa.gov.au (08) 8408 1360

Position Description - Coordinator Community Experience

Library Assistant

5015 | Library & Cultural Services | Toowoomba CBD

Closing date: 23/06/2026

BRING YOUR PASSION FOR COMMUNITY AND CUSTOMER SERVICE TO OUR LIBRARY TEAM

About the position

As a Library Assistant at the Toowoomba City Library, you will assist with all circulation activities within the Library including customer service, routine library duties, shelving, program delivery, and training of casual staff.

You will work under regular direction.

• This is a Temporary Part time position with an expected end date of 4 July 2027.
• The salary range for this position is $36,749.19 - $39,762.99 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• This salary is based on an average of 18 hours / week across the following 6-week work roster:
  • Weeks 1 and 3:
    • Wednesday 12:30pm - 7:00pm with a 30 minute break.
    • Thursday and Friday 8:30am - 3:00pm with a 30 minute break.
  • Week 5:
    • Wednesday, Thursday and Friday 8:30am - 3:00pm with a 30 minute break.
  • Weeks 2, 4 and 6:
    • Monday and Friday 8:30am - 3:30pm with a 30 minute break.
    • Saturday 9:30am - 2:30pm.
• The position is based at the Toowoomba City Library.
• Council offers the following benefits:
  • Professional development and learning opportunities.
  • Salary sacrificing opportunities to boost your superannuation.
  • Corporate discounts on selected private health insurance.
  • Active social club – TRC Employee’s Association.
  • Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.
  • Free Flu Vaccinations and Skin Checks.
  • Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.   

How to be successful in this position - Success Criteria

To be considered for this position, applicants are encouraged to ensure their qualifications and skills align with the 'Success Criteria' outlined in the Position Description when submitting their application.

How to apply

To apply, please submit two documents:

1. Your current resume; and
2. A document (maximum 2 pages) that addresses each of the Success Criteria listed in the Position Description. For each criterion:
   • Use headings to identify which criterion you are addressing.
   • Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion. (Tip: tell us what you did, how you did it, and what the outcome was).

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For further information

Please contact Melita Oehlman - Coordinator Toowoomba City Library - on (07) 4688 6284 within business hours.

Closing date

The closing date for applications is at 11:59pm on Tuesday, 23 June 2026 | APPLY HERE
 

Attachments:
- Position Description - Library Assistant (5015).pdf
- TRC Values and Behaviours.pdf
 

About Council

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided.

Library & Customer Service Officer

Applications closing on 15 June 2026, 07:30 PM

• Reference number: REC721
• Job Type: Part Time
• Package: $68,854 p.a. + super + locality allowance (pro rata)
• Position Description: REC721-Library-Customer-Service-Officer-Position-Description.pdf(PDF, 386KB)

We are seeking a customer-focused and enthusiastic professional to join our Library and Customer Service team. Working under the direction of the Librarian Programs & Partnerships or Library Supervisor, you will collaborate across the organisation to deliver high-quality library, museum and customer service outcomes for our community.

Click Here To Apply

Officer – Reading, Learning & Community

Position 272

• Commencing mid July 2026 
• Specific Engagement 
• Band 3 ($36.4770 – 39.7780 per hour) + Super   
• Permanent Part Time   
• 53 hours per 4 week  roster   
• Rosanna Library    

For more information about this position, please refer to the following documents and apply via Seek:

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Position Description
Roster

Applications close at 11:59pm on Tuesday 30 June 2026

Senior Local Studies Officer

• Closing date: 30/06/2026 11:59 PM AUS Eastern Standard Time
• Location: Fairfield LGA
• Department: Fairfield City Open Libraries
• Employment type: Permanent Full Time
• Work Arrangement: On-site

Position 

Fairfield City Open Libraries is dedicated to collecting, preserving, and sharing the stories of Fairfield City, its people, places, cultures, and history. We’re looking for a Senior Local Studies Officer to help safeguard our city’s heritage and make it accessible to the community.

In this role, you will lead the development, care, and promotion of our local history collections, both physical and digital. You’ll manage heritage materials, oversee digitisation programs, support research enquiries, curate exhibitions, and capture contemporary stories to build a rich and enduring historical record. You’ll also deliver community workshops and contribute to cross‑Library and Council projects.

This position suits someone with strong research skills, excellent organisation, and a passion for connecting people with local history. The role includes participation in frontline library services as part of the weekly roster, including occasional evening and weekend work. This position works across two locations Whitlam Library and Fairfield City Museum & Gallery.

Qualifications

ESSENTIAL (minimum)

• Qualifications in Library and Information Studies, Information Science, Museum Studies, Archives or a related field.

Knowledge and Skills

ESSENTIAL (minimum)

• Qualifications in Library and Information Studies, Information Science, Museum Studies, Archives or a related field.
• Demonstrated experience in managing and developing staff teams with proven capacity to play a leadership role in the provision of services and influence cultural change.
• Demonstrated ability in research and written communication including report writing and knowledge of the history and cultural heritage of Fairfield City.
• Demonstrated experience managing collections that document the history and development of local communities across NSW, both physical and digital in a public library environment or similar, including an understanding of digitisation, metadata and cataloguing.
• Proven ability to engage with internal and external partners and communicate respectfully and effectively with people of all ages and from diverse backgrounds, cultures and abilities.
• Proven ability to provide excellence in customer service, with the ability to confidently and proactivity engage with library customers and value-add to the library customer experience.
• Demonstrated effective time management and prioritisation skills with the ability to balance competing workloads and deliver within deadlines.
• Strong interpersonal and communications skills, the ability to motivate others and foster a team environment.
• Current NSW Driver’s Licence - Class C, and preparedness to drive as part of the role.
• Demonstrated understanding of EEO and WH&S.
• Experience in working within a budget.

DESIRABLE:

• Knowledge of Fairfield City local government area, and its history and culture.
• Experience with Spydus Library Management System.
• Experience with Recollect Collection Management System.

SALARY & EMPLOYMENT CONDITIONS:

• Permanent position, 70 hours per fortnight
• This position is a Grade 5, salary range is $86,482 p.a. with progression to $97,374 p.a. on demonstrated competencies, with performance progression to $101,305 p.a.
• Flexible working hours are available.

FURTHER CONTACTS:

Enquiries regarding the position should be directed to Svendrini Seneviratne on (02) 9725 0349 or a position description is available by contacting Sharon Allard on (02) 9725 0359.

CLOSING DATE:

11:59pm, Monday 30 June 2026

HOW TO APPLY:

Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia and maybe required to undertake a national police clearance as part of the recruitment process.

APPLY

We kindly ask for no recruiters at this stage.

PO BOX 21 BRADLEY CUTTS

FAIRFIELD NSW 1860 GENERAL MANAGER
 

Customer Service Officer

Located at: Bayswater Library

Classification: Band 3 Level A-D $67,363 – $74,216 (Dependent on skills and experience)

• Permanent, Part time – 20 hours average per week including 1 in 3 rostered Saturdays (Bayswater)
• 12% Superannuation

Roster:

• Wednesday
• Thursday
• Friday
• Saturday (1 in 3) Bayswater 9:45am – 12noon 2.25 hours + 1 hour OT

Are you passionate about helping people and creating positive experiences? Join Your Library as a Customer Service Officer and play an important role in delivering exceptional service to our diverse community. 

As a Customer Service Officer, you will: 

• Provide friendly, customer-focused service that reflects Your Library’s vision and values. 
• Promote and assist customers with library collections, programs, and digital services. 
• Support a self-service environment and help customers confidently use technology. 
• Contribute to community programs and events that inspire learning and connection.
• Ensure a safe, welcoming, and inclusive space for all. 

This is a great opportunity to work in a dynamic, community-focused organisation where every day brings new opportunities to make a difference. 

We’re seeking someone who is: 

• Passionate about helping people and creating positive experiences. 
• Skilled in customer service with strong communication and problem-solving abilities. 
• Comfortable using technology and supporting others to do the same. 
• Organised, adaptable, and able to manage multiple tasks. 
• Committed to Your Library’s values of equity, inclusion, and innovation. 

Key Selection Criteria

• Demonstrated understanding of customer service excellence in a busy public-facing environment.
• Strong inter-personal skills, including the ability to respond promptly and courteously to customers who are accessing a diverse range of services.
• Ability to work in a fast-moving digital environment and assist members of the public to utilise library technology.
• Sound written and verbal communication skills and the ability to engage effectively with people of all ages and from diverse backgrounds.

A current Working with Children Check and Driver’s Licence are required (or willingness to obtain).

Ready to apply?

• View more information about our recruitment process below.

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted. 

Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered. 

Applications close 3:00pm Monday 15 June, 2026

Further enquiries: 

To find out more about the job before you apply, you can contact:

Chantell Harriss, Regional Manager on (03) 9800 6414 or Jane Ward, Bayswater Team Leader on (03) 9800 6498.

We look forward to receiving your application.

Position Description

Youth Programs Librarian

• Connect and create in this community-focused role
• Permanent, full time, 35-hour week with fortnightly RDO
• Salary $82,985.24 plus super

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City Council
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role

• Develop, plan, deliver and evaluate youth programs and initiatives across the library service to ensure a comprehensive calendar of activities and events.
• Supervise one direct report and oversee the youth portfolio
• Identify and participate in community outreach and events, maintain stakeholder relationships and implement co-design principles to develop community-led programs, resources and services for children and youth, with particular focus on communities at risk of exclusion.
• Contribute to the planning and implementation of marketing strategies and activities designed to promote Darebin Libraries to children, youth and targeted organisations via a variety of forms including websites and social media.
• Contribute to regular collection maintenance and activities, including the development of reading lists, in accordance with Darebin Libraries guidelines and plans.
• Undertake rostered front of house customer service shifts across Darebin Libraries’ branches including working one evening shift per week and a minimum of one rostered Saturday and Sunday shift in each 8-week cycle. Time in Lieu or additional pay, as relevant, applies to weekend work.
• Perform the role of shift leader in the delivery of rostered customer service shifts.
• Practise empathy and conflict resolution techniques when engaging in challenging customer interactions and escalate as required.

Skills & Experience

• Degree qualification approved by ALIA or in a field relevant to the position requirements, with some relevant experience, or Diploma level with extensive experience.
• Relevant customer service experience in a library, community, retail or hospitality environment.
• Knowledge and/or experience in community engagement and the social, literacy and learning needs of children and youth.
• The ability to develop, facilitate, and evaluate programs and activities for youth.
• Proficiency to instruct on the use of online environments.
• The ability to learn and develop new systems of work and to maintain positive working relationships with diverse stakeholders.
• Creative thinking, strong organisational skills and a passion for working with and for a diverse community.

Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply
If this sounds like the right opportunity for you, please submit your application including a resume, and briefly address the Key Selection Criteria as, listed in the Position Description, in your cover letter.

We’re also happy to adjust our recruitment process to support your accessibility needs.

Contact Betty Buhagiar Team Leader Children and Youth Programs on 1300 655 355 for a confidential discussion.

Applications close at 11.59pm on Sunday 14 June 2026 | APPLY

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Position Description

Customer and Library Services Officer

• Closing date: 18/06/2026 7:00 AM E. Australia Standard Time
• Location: Regional
• Department: Customer Experience & Library Services
• Employment type: Casual
• Work Arrangement: On-site

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

Discover the Maranoa Region: HOME - Roma Queensland

Why it is worth working at Maranoa Regional Council?

• Casual Position
• Stream A, Level 3
• Maranoa locality allowance $72.00 per fortnight
• Access Long service leave after seven (7) years
• Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• Discounted Gym Memberships at PCYC and Snap Fitness
• Discounted Health Insurance through Bupa

About the Role

To be the welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information, and support across all channels.

This position provides frontline services for Customer and Library Services.

For Customer Experience, the role provides frontline service for enquiries, transactions, and requests, while also supporting business processes such as facility bookings. By combining accuracy with care, the role helps deliver Council’s “One Region, One Team” vision, ensuring services are accessible, well-managed, and trusted.

For Library Services, the role fosters access to lifelong learning, literacy and digital inclusion while ensuring high quality customer experiences across all interactions and maintaining an inclusive and well-presented community space.

This position also provides regional relief to other libraries and customer service centres as required.

Key Responsibilities

Library Services

• Provide circulation, membership, and collection services in line with State Library of Queensland and Council procedures.
• Assist with library programming for diverse age groups, including early literacy, digital help, and community education.
• Support patrons in accessing public computers, Wi-Fi, printing, and online resources.
• Maintain accurate records and statistics to meet reporting and compliance requirements.

Customer Service

• Serve as a first point of contact for general Council enquiries, including customer request logging and issue resolution.
• Maintain accurate records and statistics, and ensure information is correctly recorded in Council’s records and customer request systems.
• Process payments and receipting for Council services (e.g. rates, licenses, registrations).
• Provide high-level service aligned with Council values, promoting positive community interactions.

Facility Operations & Room Hire

• Support room hire bookings using the Bookable platform.
• Coordinate customer inductions, key handover, and basic event preparation.
• Assist in opening and closing of the facility in coordination with other staff.

Relief and Support Duties (where applicable)

• Provide basic support to the Tourism and Community Services Officer during breaks and absences (e.g. greeting visitors or providing basic information).

For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

How to Apply:

• Covering letter stating why you are interested in the position.
• Current resume (CV).
• Address the questions presented in the application form.

APPLY HERE

Additional Information

MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

For more information:

Website: www.maranoa.qld.gov.au
Telephone: 1300 007 662

Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace