Library Customer Service Officers

• Exciting opportunities to join a dynamic and growing Library service
• Casual positions, working across library branches and outreach locations
• Salary from $47.00 per hour including casual loading, plus super

About the role

The Library Customer Service Officer role is responsible for providing the exceptional customer service that our patrons know and expect. We currently have casual roles available, which will work across our 5 branches. This role is the perfect steppingstone for someone who is interested in a career in public libraries and information services, and for experienced library staff looking to broaden their experience in a new organisation. Students of Libraries and Information Management studies are also encouraged to apply.

You will enjoy working with customers and have a good understanding of what great customer service looks like. This role is the face of our library branches, and the ability to have empathy and patience with our patrons is a key attribute to achieving authentic connections with our community and helping our patrons achieve what they need. This could be as simple as helping someone borrow a book, to providing IT support and helping someone on a computer; for example, to print their resume.

Our library programs and services are extensive, and our team is the key to promoting what our libraries have to offer. Your ability to be outcome focused and look for opportunities to promote and educate our patrons on what they may be looking for. Sometimes what they ask for - “I’m looking for coding books for my child” - may just be the start of a further conversation - “are you aware that we run regular coding club program sessions”.

These roles will also be required to work weekends and weekday evenings.

You will deliver

• Exceptional customer service and support to the Library and their patrons
• An outcome driven approach to problem solving
• A passion to support the community
• Proactive promotion, support, and delivery of the library’s range of programs and services
• A variety of levels of support to many different and diverse groups within the community

You will bring

• Demonstrated understanding of the role and value of the Library to the community
• Demonstrated experience in delivering exceptional Customer Service
• A high level of communication skills, both written and verbal
• Proven ability to work in an integrated team in a customer facing environment
• Confidence and enthusiasm, the resilience to continue to create positive experience during a range of unique circumstances
• A positive, curious and flexible attitude with a continuous improvement and professional development mindset

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume.

Your cover letter must include how you would respond in the following scenarios:

• A small group of teens are hanging out in the library after school and having fun, talking loudly. Another customer approaches you and complains that the teens are too noisy and should be studying. How do you manage this situation?
• A customer who has English as a second language comes to the desk indicating that they want you to fill out a passport application for them on one of the public PCs. How would you help them?
• You arrive for your shift and notice that there are 5 trolleys of books out on the floor to put away and the returns are also overflowing. You notice that the other 2 staff on duty are quietly chatting down the back of the library. What would you do in this situation?

To find out more about the role, please contact (03) 8734 8999 and ask to speak to one of our Library Coordinators.

Applications will be accepted until 11:59pm Sunday, 12 May 2024 | Apply for Opportunity

Wyndham City Council is proud to be an equal opportunity employer, committed to creating safe and inclusive environments where everyone can grow and succeed.

Additional Information

• Employee Status: Casual
• Schedule: Casual
• Position Description: PD Current - City Life - LCL - Library Customer Service Officer

Senior Coordinator Library Operations and Customer Experience

Permanent role | Darwin, Australia | Reference: 6589025

• $112,855.03 per year plus 11% superannuation
• Based at Casuarina library - free parking!
• Working across 4 locations throughout Darwin

About the Opportunity

As a key member of the Library & Family Service team, this position will be required to coordinate an integrated library service across four service points: Casuarina, Darwin City, Nightcliff, and Karama Libraries. This position will be lead, manage, and motivate the Operations & Customer Experience Team, ensuring that customers are provided with a consistent, proactive and responsive customer service experience.

The successful applicant will act as the ultimate customer advocate, viewing the Library Service through the customer’s lens and continually working towards service improvements, impressive outcomes and value for money.

The successful applicant will be required to use their strong knowledge of community engagement principles and practices and, regularly seek community feedback on services and implement continuous improvements to offered services.  

This position will oversee the management of library budgets to ensure the provision of services that meet community needs is required. Additionally, the successful applicant will be required to analyse, investigate, and resolve complex and sensitive issues and where needed escalated complaints to the Executive Manager Library & Family Services.

If you have more enquiries, please read full position description on our career page:  jobs.darwin.nt.gov.au or contact Stacey Rosser on 0478 483 339.

The vacancy closes on 20 May 2024

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

Apply Now | Download PD

Manager - Library Services

• Salary: $146,157 to $184,289 p.a. plus 11% Super
• Permanent/Full Time with Leaseback Vehicle/Allowance Available
• Relocation assistance may be available

About Shoalhaven City Council

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

About the role
Reporting directly to the Director - City Lifestyles, the focus of this position is:

• Responsible for the strategic leadership and management of Shoalhaven Libraries and the Ulladulla Civic Centre as a dynamic and proactive team providing services to the community consistent with Council's objectives, vision and core values. 
• Provide support and expert advice and information in this area to the City Lifestyles Director
• To expand and grow activities by providing programs and services that are friendly, professionally presented and delivered, attractive, current to community expectations and industry trends and comparative to other regional library services
• To perform the role of the Cooperative Library Manager for the South Coast Cooperative Libraries.

Skills and experience 
To be successful in the position, you will possess:

• Degree majoring in Library and information Science which qualifies for Associate (Professional) Membership of the Australian Library and Information Association
• Extensive experience in a senior management role in the library services field
• Class C Driver's Licence
• Proof of Australian residency or citizenship, or authority to work in Australia (visa)
• A current NSW Working With Children Check (WWCC)

Recruitment Process 

Advertisement - Monday, 6 May to Sunday, 26 May 2024 (3 weeks)

Shortlisting - Monday, 27 May to Friday, 31 May 2024 (1 week)

Pre-screening - Monday, 3 June to Friday, 7 June 2024 (1 week)

Interviews/Practical Assessment - Tuesday, 11 June to Friday, 21 June 2024 (Monday 10th June Public Holiday)

Personality (DISC) Assessment & Background Checks - Monday, 24 June to Friday, 28 June 2024 (1 week)

How to apply
You will be required to submit an online application by attaching your resume and cover letter (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement. 

For more information on the application process, please visit how to apply on Councils website.

Previous applicants do not need to reapply as your application will be considered in the next round of recruitment.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please list the relevant qualifications and experience you hold.
3. What is your greatest professional achievement?
4. What is your management style?
5. This position requires an NSW Working With Children Check (WWCC), please provide your Working With Children Check number.

Please refer to the Candidate Information Pack for all details about the role. 

Contact:  Jane Lewis – Director – City Lifestyles - (02) 4429 3333

Applications Close: Sunday, 26 May 2024 (at Midnight) | APPLY

Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.

When your application has been submitted completely, you will receive a confirmation email.

Library Officer

Community Development | Perth Metropolitan

Closing date: 10/05/2024

About Us

The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 224,000 residents and visitors.

The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming and thriving.

Our Stirling Libraries team have been helping the community through education, entertainment, enriching family life and bringing people together irrespective of age, background, or gender.  The City’s Libraries deliver a variety of programs and services for all ages focusing on literacy, lifelong learning, and digital literacy.

About the Position

Our team are looking to recruit Library Officers to fill permanent full-time and part-time positions at Dianella, Mirrabooka and Osborne Libraries. Applicants seeking casual positions are encouraged to apply. To join our team, you will need to demonstrate outstanding customer service skills and a genuine interest in the provision of public library services.

Experience in a customer service position coupled with strong communication skills is essential.

If you think you’ve got what it takes to be a part of Team Stirling, you’ll share our commitment to enhancing choice, opportunity, and prosperity for our community by:

• Providing an excellent level of service to community members.
• Being an enthusiastic team member with strong interpersonal skills.
• Using high level organisational and time management skills.
• Maintaining strong digital literacy skills and the ability to problem solve to meet customer needs.

For further information, please refer to the PDF copies of position description and rosters. 

What We Offer

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Free parking and easy public transport access
• Free onsite fitness facilities and end of journey facilities
• Superannuation matching of up to 6%
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year
• 50% discount on gym memberships at our Stirling leisure centres
• Amazing in-house employee canteen
• Up to 10 weeks paid parental leave
• Employee health and wellness program and initiatives including yearly flu vaccinations
• Access to our Employee Assistance Program (EAP) for you and your family
• Generous study assistance
• Active social club
• Employee recognition program
• Novated Leasing (where applicable)

Level 2/3 Inside Workforce Agreement positions, attracting a salary range of $60,365.39 - $67,169.33 pro rata per annum plus superannuation.

To be eligible to work for us, you need to provide, or have ability obtain a:

• A copy of Australian driving licence
• National Police Clearance (valid within the last 3 months)
• Pre-Employment Medical and DAS clearance
• The right to work in Australia

More about the City

The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

How to Apply

www.stirling.wa.gov.au/employment

If you’re interested in this position, we want to hear from you so click ‘Apply’ now. If you have any questions about the position, please contact Viv Barton | 08 9205 8593 

Applications close 6pm on 10 May 2024, however please be aware that we may commence interviewing of candidates prior to the closing date. We encourage you to apply now.

Attachments:
- Library Officer Rosters 20240502.pdf
- Position Description Library Officer 20240423 .pdf

Application Form available for download under Document\s above

APPLY

Library Community Engagement Coordinator

Job No: VNA567 | Location: Kooyong

• 12 Month Contract - 0.5FTE
• Kooyong Location with Work from Home Flexibility
• Base Salary = $82,043 pro rata + Superannuation with Salary Packaging up to $15.9k

About Us

Join an organisation committed to making a positive difference in the lives of others.

As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.

We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.

As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.

About the Opportunity

As our Library Community Engagement Coordinator, you will develop, coordinate and supervise innovative community engagement activities and communications to promote the Vision Australia Library, support retention and increase engagement of active library members, and to enhance the member experience. . In this role you will also:

• Developing and implementing comprehensive strategies, project briefs and programs for member engagement and service-wide promotion, as per the 2024 Community Engagement Plan.
• Identifying user personas and mapping customer journeys to highlight gaps in member experience across all touch points, interactions, transactions and engagement, as well as delivering strategies for effective member engagement, user experience and growth.
• Collaborating with internal stakeholders such as service delivery, product management, business performance, technology development, marketing and communication, and service design.  
• Coordinating business processes and policy improvement, ensuring seamless member experience and meaningful community engagement.

View the Position Description for this role

About You

• Minimum requirement is a professional degree in marketing and communications or librarianship
• Experience in networking, building internal and external partnerships and stakeholder management.
• Experience in designing and hosting successful community engagement events.
• Skills in using and promoting services via social media, particularly X and Facebook.

Benefits of Working at Vision Australia

• Flexible working hours available to suit your needs
• Annual salary review to ensure your pay is in-line with the market rates
• Easy-to-access location
• Professional development opportunities and micro-learning sessions available for all staff

Contact

If you have any questions about the role please contact the hiring manager, Sarah Bloedorn.

To Apply

If this sounds like a great fit for you then please complete our online application.

APPLY HERE

Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.

For more information about working at Vision Australia, please visit our Careers page.

We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.

Information Services Librarian

Part time | Closing on: May 13 2024

Employment Status: Permanent
Days & Hours of Work: Wednesday, Thursday, Friday, totalling 17.5 hours, plus weekends. May include rostered evening per week.
Competitive Salary: $78,462.47 p.a on a pro-rata basis + 11% superannuation.
Location: Sandringham and Hampton Libraries but may be required at any Bayside library 

Position Description

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

To play a lead role in developing and supporting programs for the Bayside community including digital literacy, lifelong learning and social inclusion opportunities.

To supervise and manage branch operations when required and ensure best practice with collection development, responding to the needs of the community.

This position may be required to work at any Bayside Library branch.

You will be responsible to:

• Demonstrate leadership in the delivery of excellent customer service.
• Provide a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Support the life-long learning of the community with ad-hoc and formal training in digital literacy.
• Supervise and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Provide a high quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers
• Have current knowledge on the of the library collections and ensure that they are well maintained
• Participate in running events that support the Bayside community with in library events and outreach opportunities.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check 

What we can offer you in return: 

• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• Free onsite staff parking 
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

• To discover more about the role and responsibilities review the Position Description.
• Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
• Click Apply to submit your application.
• If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your customer experience truly matters to us!

Applications close: Monday 13 May 2024 11:59pm | APPLY

If you would like to learn more about this opportunity or have any question, please contact Karen Reiter on 03 9261 7852 or via email kreiter@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.

Library Systems Support Officer

Job No: CC220746 | Location: Merrylands

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

The Libraries team operate eight (8) locations across the Cumberland LGA and assist customers and members of the public with locating materials, answering questions and providing guidance on research strategies.

The team also hold a wide variety of events across these locations, ranging from educational and cultural programs to social and community-building activities.

We have an exciting opportunity within the Library Systems Team for a tech savvy and dynamic individual to engage and provide support to our internal and external stakeholders in the library space. Reporting to the Team Leader Library Systems and Technical Support, the Library Systems Officer is responsible for the delivery of training programs, support/troubleshooting of customers, Library staff, public hardware, networked applications and operation of Library Management System. Ensuring the consistency of service through efficient operation of all technological applications used across the Library service.

The successful applicant will require:

Essential

• Diploma – Library/Information Studies (TAFE)
• Eligible for Library Technician membership of ALIA
• Demonstrated ability to work autonomously whilst managing competing priorities and deadlines
• Demonstrated ability to liaise effectively with a wide range of staff, customers and vendors
• Demonstrated understanding of current technology issues and trends in the public library environment
• Well-developed literacy, numeracy and oral communication skills
• Well-developed interpersonal and customer service skills
• Current driver’s license

About this role: 

• Permanent, full-time position
• 70 hour fortnight, Monday to Saturday, working on a rotating roster between 8:00am to 8:00pm
• Access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement
• Located at Council's Merrylands and Auburn Library and may be required to work across any of Council’s Library locations.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 8 of the Cumberland Salary Structure with a salary range of $1,291.32 to $1,485.02 per week, plus 11% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

WHAT WE CAN OFFER

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned swimming pools
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position
• Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
• Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

Enquiries: Telephone Salina Khao, Senior Coordinator Library Services on (02) 8757 9476 for further information.

Closing date: 11:59pm, Wednesday 15 May 2024 

  HOW TO APPLY

To submit your application for this position, please complete the questionnaire.  You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.

Apply with COUNCIL | Apply with  SEEK

Library Customer Experience Officer

• Unique opportunity to make a positive impact in the Palmerston community
• Ongoing Opportunity Level 3 ($72,496.98 - $76,508.47) + Super
• Six weeks annual leave ! Plus wide range of employee benefits!

About us

Our council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.

We have developed a positive workplace culture where collaboration and personal development are core components.

Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.

Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.

There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston. 

Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters. 

We see investing in our people as an investment in our community.

Our Commitment to You and Our Customers

At CoP we value

• Teamwork
• Commitment and Accountability
• Sustainability and Self-Sufficient
• Quality Resources
• A culture of Continuous improvement 

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

• Make it easy for customer
• Perform with pride
• Listen, learn and act
• Evaluate and improve

About the Role

Reporting to the Library Operations Coordinator, the role is responsible for the daily provision of excellent customer service that contributes to the delivery of the City of Palmerston Community Plan including the following:

• Championing the Customer Experience Charter
• Provide efficient, flexible and timely customer service
• Resolve community enquiries with a can-do attitude
• Support the effective management of the library collection
• Support other areas of Council with customer and administrational services
• Provide advice on concerns of the community to improve services

About You

To be considered for this role, you must have:

• Excellent customer service skills with the ability to engage with people of all different ages and diverse backgrounds.
• Utilisation of professional, articulate, and appropriate  language when responding to enquiries and I demonstrated experience in a customer focussed service role.
• Previous experience within a library, and experience with library management systems
• Practical working knowledge of Microsoft Office suite and demonstrated ability to learn new software through on-the-job training.
• An enthusiastic attitude towards new technology and processes, with the ability to quickly learn and a willingness to teach others and information share.
• Willingness to undertake training and professional development.
• Ability to work independently and exercise initiative in the application of established work procedures.
• Hold a Current Ochre/Working with Children Card.

What you receive

• Training & Professional Development opportunities
• A great team who will support you to achieve professionally and personally
• Access to wellbeing initiatives and Employee Assistance Program

Diversity

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To Apply

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Wednesday, 08 May 2024 | Apply

Vacancy Description - 20240424- Library Customer Experience Officer P3024 - P3027.pdf (343 kB) available for download under Document\s above

Library Outreach Officer

• Make an impact in your community in creating 'Á place for People'
• Full time Ongoing Level 4 ($79,269.75 - $83,282.34 + Super)
• Six weeks annual leave plus a wide range of employee benefits!

About us

Our council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.

We have developed a positive workplace culture where collaboration and personal development are core components.

Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.

Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.

There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston. 

Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters. 

We see investing in our people as an investment in our community.

Our Commitment to You and Our Customers

At CoP we value

• Teamwork
• Commitment and Accountability
• Sustainability and Self-Sufficient
• Quality Resources
• A culture of Continuous improvement 

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

• Make it easy for customer
• Perform with pride
• Listen, learn and act
• Evaluate and improve

About the role   

Reporting to the Library Services Manager, the Library Outreach Officer is responsible for:

• The planning  and  delivery  of  outreach  programs  and  services,  with  advice  and/or  collaboration  with internal  and  external  stakeholders  to  provide  equitable  programs  and  services  to  the  community.
• Assist with the design and development of marketing and promotional  material within  a  wide range of formats, including through social media and other on line tools.
• Delivering daily  library  operations.

About you

To be considered for this role, you must have:

• Certificate IV in a community focused or Library related discipline or equivalent experience in a similar role
• Excellent customer service skills with the ability to engage with people of different ages and diverse backgrounds and needs.
• Demonstrated experience consulting  or working  with  external  stakeholders  to provide  programs or services to people with a diverse range of needs and/or abilities.
• Demonstrated experience reviewing, planning and delivering diverse programs and/or services .
• An enthusiastic attitude  towards new technology and processes, with the ability to quickly learn and a willingness to teach others and information  share.
• Willingness to undertake training and professional development.
• Ability to work independently and exercise initiative in the application of established work procedures.
• Hold a current Ochre/Working with  Children Card.
• Able to work evenings and weekends.

What you receive

• Competitive leave entitlement with 6 weeks Annual leave a year
• Training & Professional Development opportunities
• A great team who will support you to achieve professionally and personally
• Access to wellbeing initiatives and Employee Assistance Program
• Access to Salary Continuance

Diversity

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To Apply

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Monday, 06 May 2024 | Apply

Vacancy Description - 20240422-Library Outreach Officer-PD.pdf available to download above under Document\s

Customer & Community Services Library Officer

Reference Number: 20240451/2171

Position Description: Customer and Community Services Library Officer - 26 April 2024.pdf (715.03 KB)

Applications Close: Friday, May 10, 2024 - 5:00 pm

Apply for this position Now

Warrnambool City Council is currently seeking a friendly and vibrant Customer and Community Services Officer at the Warrnambool Library.

To be successful in this position you will have the ability to provide extensive customer service partnered with a can do attitude and enthusiasm for sharing your love of reading with people of all ages.

This position also encompasses actively promoting the delivery of literacy, learning and social connection programs.  

The following requirements are necessary for this position:

• Experience and proven ability working in a customer service role.
• Current Victorian Employee Working with Children Check.
• Previous experience in marketing, promoting and producing engaging content.  

The Benefits
This is a permanent part time position, working a minimum of 38 hours per fortnight.
The position carries a starting salary of $63,089.93 per annum (pro-rata) exclu. Superannuation, with the ability to progress through Councils banding levels.  

Council also offers a range of other benefits for its employees, including:

• Ongoing training and development 
• Discount to Council owned facilities
• Paid parental leave 
• Employee Assistance Program
• Long service leave (pro-rata) after 7 years

To Apply
To apply for this opportunity, please click ‘Apply Now’ above.

Applications must include a Resume and a Cover Letter.

Questions
If after reading the position description you have further questions please contact Maryanne Vagg, Service Manager Library & Learning Centre, on 03 5559 4989 or mvagg@warrnambool.vic.gov.au.

Applications close: 5.00pm Friday 10 May 2024.

Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.

Warrnambool City Council is an Equal Opportunity Employer

For details on what to include in your application refer to

www.warrnambool.vic.gov.au/how-submit-your-application