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Library Team Leader - Caboolture/North Lakes/Redcliffe

Closing Date
Contact Officer
Careers Team
Contact Number
E: careers@moretonbay.qld.gov.au.
Location
City of Moreton Bay Council, QLD

 

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Library Team Leader - Caboolture/North Lakes/Redcliffe

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Job Number: 499624

Division: Community & Environment

Employment Status: Permanent

Categories: Library Services, Cultural Services

The details:

  • Permanent Full Time x 3
  • $91,222 pa + super (up to 12%) + leave loading
    Qld Local Government Industry Award (Stream A) - Level 5 of EBA5)
  • 9 day fortnight
  • 72.5 hour fortnight
  • Location: Caboolture, North Lakes, Redcliffe

About our opportunity

We have THREE exciting opportunities for Branch Team Leader’s to join our dedicated teams at Redcliffe, North Lakes and Caboolture.

In these roles, you will oversee a team of library staff in their daily operations as well as manage the library’s collection to meet the needs of the local community.

You will use a range of workforce management initiatives to lead and support your team, whilst providing expert advice and support to the senior leaders and staff. You will work closely with internal and external stakeholders and regional partners to build relationships and ensure the library’s services are meeting the needs of the community.

Additionally, you would be responsible for maintaining the library’s facility and venue, contributing to the review of library processes and services and preparing business plans and reports on service outcomes.

These three libraries are open 7 days/week, closed on public holidays. We operate with a 4 week rotating roster, and the successful applicant will need to be available to work 5 out of 7 days as part of the ordinary hours. Shift times will be between 8:00am to 6:15pm, we anticipate the roster for this role will include working 1 weekend (Sat & Sun) every 4 weeks, and may include late closing one evening a week at 8:15pm.

The Caboolture Library is the home base for the mobile library. Click here for further information relating to our mobile library service.

Click here to learn more about the great programs and services currently underway in our libraries across the region.

About you

We are looking for a leader who is experienced, passionate and knowledgeable in the delivery of public library services!

You will have the ability to build strong relationships with your team and local community stakeholders to achieve positive customer service experiences. 

You will bring your expertise in reviewing, developing and implementing processes to drive continual improvement within the library. As well as your understanding of the presentation and maintenance standards required within the public library setting.

You will hold a valid Qld Working with Children blue card or be eligible and willing to obtain prior to commencement.

Position Description

Click here to view position description.

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2,000 team members dedicated to servicing the needs and enhancing the lifestyle of nearing 500,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

  • Discounted Health Insurance.
  • Free flu vaccinations every year.
  • Fitness Passport program offering discounted membership for you and your family to selected facilities.
  • We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
  • Generous employer and employee super contribution scheme.
  • Salary packaging options on novated leases, superannuation payments, smartphones and devices.
  • We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.

How to Apply

Click on the 'Apply' link below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

*Applications close: 11:55pm Tuesday, 30 April 2024.  

Advertised: 16 Apr 2024 | Applications close: 30 Apr 2024 23:55

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Library Technician

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
Hume City Council, VIC

 

Library Technician

  • Craigieburn VIC 3064, Australia
  • Part-time

Job Description

  • Permanent part time role, 18.75 hours per week
  • Band 4 role
  • Deliver an excellent experience across our libraries 

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

What you’ll be doing:

  • Provide excellent customer service on the customer service desk.
  • Issue and return all formats promptly and efficiently.
  • Answer phone calls promptly and provide the appropriate service, such as phone renewals.
  • Collect payments such as for damaged materials.
  • Respond promptly and accurately to enquiries, including complaints.
  • Register new library members and issue replacement library cards.
  • Take bookings for computers and library activities.
  • Actively promote the library resources to the community.
  • Supervise Library Officers, work experience and community service student/s as required.
  • Perform reconciliation of branch cash takings in accordance with council procedures.
  • Report branch IT issues in accordance with procedures.
  • Troubleshoot library computers and hardware as appropriate.
  • Report any branch issues to the team leader.
  • Under guidance of Team Leader, actively contribute to localised collection maintenance, including reallocating and withdrawing materials to ensure the collection is in order.
  • Tidy shelves to ensure high standard of library presentation.
  • Ensure stock in poor condition is put aside for checking by librarians in accordance with library procedure and Collection development policy.
  • Work as part of the team to provide relevant, well maintained collections.
  • Report on program, activities and events outcomes.

The skills and experience you’ll bring to the role:

  • Diploma of Library and Information Services (Library Technician) or equivalent post-secondary qualification
  • Strong customer service skills with and ability to deal with challenging customers and present a positive Council image. 
  • Ability to plan and facilitate early years programs in a public library setting.
  • Demonstrated knowledge of and ability to use a variety of computer hardware and software; including electronic and print based information resources.
  • Demonstrated ability to convey computer and library literacy to the community.
  • Ability to work in a team environment.
  • Valid Working with Children Check.
  • Ability to work in multiple sites across the municipality.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

I'm interested

Casual Library Assistant

Closing Date
Contact Officer
Valeria Gryadunova, Coordinator, Business and Systems
Contact Number
(02) 9093 6400
Location
Randwick City Council, NSW

 

Casual Library Assistant

Lionel Bowen Library / Margaret Martin Library / Malabar Library, 669-673 Anzac Parade, Maroubra, New South Wales, Australia Req #326

 Monday, 15 April 2024

Closing date: 11:59pm AEST on 22 April 2024

Salary: $30.29 per hour plus 25% casual loading + 11% superannuation

Status: Casual 

Apply now

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Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Randwick City Library team is seeking Library Customer Service Assistants

Purpose:

To deliver innovative, high quality customer service while connecting customers with relevant and quality information and resources

About the role:

  • Provide basic circulation services to library customers
  • Work as a member of a one-team model for the delivery of services at all library service points
  • Other duties commensurate with the skill level of the position

About you:

  • Demonstrated understanding of the role and functions of circulation, lending and information services  
  • Strong interest in working with the public, members of culturally and linguistically diverse communities and other community stakeholders
  • Demonstrated ability and experience in using information technology

Further information:

View the position description online or contact Valeria Gryadunova, Coordinator, Business and Systems on (02) 9093 6400

Once you click 'Apply Now' you will be required to answer a series of screening questions. Please draft your responses on a Word document so you can copy and paste them into your application. For more information on how to apply, please read https://www.randwick.nsw.gov.au/about-us/jobs/applying-for-jobs

Randwick City Council is an equal opportunity employer, and we value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

If you require support or have access requirements related to your application, contact Employee Experience on (02) 9093 6850 or employee.experience@randwick.nsw.gov.au

Apply Now

Librarian - Childrens

Closing Date
Contact Officer
Kathryn Taylor
Contact Number
E: katt@hume.vic.gov.au
Location
Hume City Council, VIC

 

Librarian - Childrens

  • Sunbury VIC 3429, Australia
  • Full-time

Job Description

  • Permanent Full Time, it will be 9 days fortnight.
  • $80,071 per annum plus Super
  • Be a leader in one of Victoria’s most progressive public library services!

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Hume Libraries has an exciting opportunity for an experienced Childrens Librarian to join the Sunbury Library team. If you enjoy building relationships with families, communities, and educational organisations, coupled with a keen interest in children’s library programming, and a passion for promoting children’s literature this may be the role for you.

What you’ll be doing:

  • To contribute to the provision of high-quality library services that meet the educational, recreational and information needs of the diverse Hume community by delivering accessible, relevant, and innovative resources and a high standard of customer service to the Hume community.
  • To plan, develop, promote, and deliver library programs, library outreach, services, and activities for children, aged 0-12
  • Undertake regular direct library customer service duties including shift supervisor.
  • Work as part of the team to provide high quality customer service for the Hume community.
  • Work as part of the children’s programs team to plan and facilitate a range of programs across Hume Libraries.
  • Actively collaborate with the Team Leader Collections to contribute to localised collection maintenance.
  • Report any technology issues related to the branch to the Coordinator Library Collections and Technology.
  • Facilitate early learning sessions, after school programs, school holiday activities and events, and other programs as required to promote and support early language and literacy development and STEAM learning.

The skills and experience you’ll bring to the role:

  • Demonstrated knowledge of books and literature and specialist knowledge of children’s literature and trends
  • Relevant experience in ability to develop rapport and engage with a broad range of stakeholders from diverse backgrounds including internal and external organisations.
  • Proficiency in the use of all current library management systems, RFID technology, computer applications and software, electronic resources, and digital devices.
  • Demonstrated organisational skills and the ability to supervise staff and manage a rostered shift.
  • Understanding of personnel practices including those related to Equal Employment Opportunity (EEO) and Occupational Health and Safety (OH&S) and the ability to provide employees with supervision, guidance and on the job training.
  • Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.
  • Demonstrated knowledge and skills in electronic and print based information resources.
  • Excellent verbal and written communication skills together with the ability to develop rapport and engage with a broad range of stakeholders from diverse backgrounds including internal and external organisations.

Required Certifications & Qualifications:

  • Graduate Diploma in Information Management or equivalent, facilitating eligibility for professional membership of the Australian Library and Information Association and/or experience in children’s engagement and program facilitation.

For any enquiries, please contact Kathryn Taylor on email katt@hume.vic.gov.au.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

I'm interested

Library Partnerships and Engagement Coordinator

Closing Date
Contact Officer
Monique Godbehere
Contact Number
(03) 8571 5244
Location
Greater Dandenong City Council, VIC

 

Library Partnerships and Engagement Coordinator

Work type: Permanent Full Time

Location: Dandenong

Department: Community Strengthening

Library Partnerships and Engagement Coordinator

$106,457 - $119,122 pa (plus super)

Permanent Full Time

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the role

The Library Partnerships and Engagement Coordinator sits within our vibrant and energetic Library Services team at the City of Greater Dandenong. The team works across the municipality to deliver services, programs and resources for our uniquely diverse local communities.

The successful applicant will seek and maintain key partnerships, coordinate the development and evaluation of Library programs and events in line with strategic outcomes, activate Library and outreach spaces and coordinate library print and social media.

About you

To be successful in this role, you will have demonstrated knowledge and understanding of principles and practices of contemporary library services, strong leadership and strategic thinking skills. You will have experience in project planning, implementation, and evaluation along with high level consultation, networking and advocacy skills. You will have a demonstrated ability to build relationships, seek input, and advocate with a wide cross section of community, Council, and other government stakeholders.

Applicants must adequately meet the requirements of the role and fully address the selection criteria contained in the position description. To view a copy of this position description, please click on the link below.

Library Partnerships and Engagement Coordinator Position Description - 326.7KB

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a clear Working with Children Check and will be asked toconsent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals. Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for childrenwith zero tolerance for child abuse and harm.

Further Information: Monique Godbehere, (03) 8571 5244

Applications close: 5pm, Friday, 19th April 2024

Apply Now

Senior Customer Service Officer - Libraries

Closing Date
Contact Officer
Leigh Morrisey - Tomaree Library Team Leader or Katie Barham - Raymond Terrace Library Team Leader
Contact Number
02 4988 0682 or 02 4988 0675
Location
Port Stephens Council, NSW

 

Senior Customer Service Officer - Libraries

PSC253 & PSC247

SALAMANDER BAY, NSW, Australia

  • Looking for a new opportunity?
  • Join the Port Stephens Library Team as a Senior Customer Service Officer
  • 2 x Permanent full-time positions available
  • 35 hours per week, Monday - Friday (+ every third Saturday)

The Perfect Opportunity
If you enjoy providing exceptional customer service to a diverse range of library members, are enthusiastic, and have a passion for library services, we want to hear from you!

Port Stephens Council Libraries is seeking two enthusiastic and highly motivated Senior Customer Service Officers with strong communication and interpersonal skills to join the team at Raymond Terrace and Tomaree Libraries. You’ll play a vital role in delivering quality customer service across Port Stephens Libraries by overseeing branch IT, assisting with the coordination of branch activities, and participating in the planning, development, implementation and promotion of library services, programs and events.

The current working arrangement for both positions is 35 hours per week, Monday – Friday and every third Saturday.

Your Team
Port Stephens Council Libraries are a cohesive group who are enthusiastic, passionate and dedicated to providing excellent service to the Port Stephens community.

Enough about us, we want to hear about you! So tell us about…

  • What has attracted you to the role and why you are interested in this opportunity
  • Your commitment to continuous improvement and willingness to embrace change
  • Your ability to participate as an effective team member
  • Your interest, skills and experience in supporting technology in public libraries

Please note: Only the criteria above needs to be addressed in the application, however you’ll be assessed against the full list of Essential Criteria located within the Position Description (PSC253 & PSC247)

We want you to love PSC as much as we do, so here's what's included:

  • Base Salary Range: $63,440 - $72,003 pa based on a 35 hour week + 11% superannuation + $2,284 retention allowance
  • Confidential support (including mental health) through our employee assistance program
  • Retention allowance paid every December (included in salary package)
  • Long service leave when you’ve been with us for just over 5 years
  • A wellbeing program, including meditation, gym discounts and fitness incentives
  • Financial Assistance to assist with further studies and to achieve your career goals
  • Ongoing personal and professional development programs available during work hours
  • And lots more…

Ready to change your outlook and join the team at PSC?

  • Please submit your application by midnight, Sunday 28 April 2024.
  • For further information on the role, please contact Leigh Morrisey - Tomaree Library Team Leader on 02 4988 0682 or Katie Barham - Raymond Terrace Library Team Leader on 02 4988 0675 for a confidential discussion.
  • We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
  • We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
  • We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.
  • Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care. 

Apply Now
 

Library Officer (Regional)

Closing Date
Contact Officer
Samantha Hocking Supervisor Southern Libraries
Contact Number
T: 07 4089 2330 during office hours
Location
Tablelands Regional Council, QLD

 

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Library Officer (Regional)

Job No: TRC734 | Location: Mt Garnet

Tablelands Regional Council (TRC) is a forward-thinking, progressive, and inclusive organisation, delivering a range of services and programs for our community. We have a highly skilled workforce who provide innovative solutions to problems. We seek and recruit people who are passionate about the region, work well in a team environment and have the skills and abilities to produce quality outcomes.

Tablelands Regional Council offers: 

  • Flexible Working Conditions - we encourage a healthy work-life balance.
  • Employment Security - we offer long-term employment opportunities. 
  • Diverse Training Opportunities - we support staff in their roles.
  • Career Progression – we provide opportunities to continually grow and build a career in local government.
  • Equal Remuneration – we offer equal employment opportunities.

The Library Officer (regional) is responsible for the delivery of effective and efficient library services at the Millaa Millaa, Mount Garnet or Yungaburra Library to autonomously facilitate customer access to free library resources that support reading, literacy and lifelong learning.

Part-time position available, maximum term until 31 December 2024. Mt Garnet base with the requirement to work at other locations as required

Applications Close 5pm, Thursday 18 April 2024

  • Base salary package from $33.98 per hour (junior rates will apply for under 21)
  • Locality allowances included in base salary
  • Attractive work/life balance - 16 hours per fortnight
  • Attractive superannuation - up to 12% employer contribution 
  • Uniforms & personal protective equipment supplied
  • Annual hearing checks, flu shots & skin checks (subject to availability)
  • Health body & mind hub access
  • Discounted health insurance available

How to apply

1. Complete the ‘Personal Details’ section.
2. Complete the ‘Questions’ section
3. Attach your resume and cover letter (max. 2 pages). To be considered for this role, your cover letter must address the selection criteria and outline how your experience and qualifications align with the ‘Position Description’

Position Description

For further details about the role download the Position Description.

Employment with TRC

For further information about conditions of employment, working at TRC, and living and Working on the Tablelands go to TRC Careers.

Position Queries

For more information about the role please contact Samantha Hocking Supervisor Southern Libraries during office hours - 07 4089 2330 

Technical Issues Contact: 

For application enquiries, please contact Human Resources during office hours - 07 4089 2315

We encourage applicants from all backgrounds including First Nations People, people from different cultural backgrounds and people with disabilities.

APPLY with COUNCIL

APPLY with SEEK

Coordinator Library Services and Local History

Closing Date
Contact Officer
Seisha Fogarty-Pryor, Manager Community Services
Contact Number
(08) 9347 6027
Location
Town of Cambridge Council, WA

 

Coordinator Library Services and Local History

Applications closing on 22 April 2024, 03:00 PM

About the Town

Based in the beautiful inner western suburbs of Perth, the Town of Cambridge has some of the best natural areas, open spaces, recreation, and sporting facilities in the state; Town of Cambridge staff can effortlessly enjoy attractions such as City Beach, Lake Monger and Bold Park in their lunch break, or after work.

Our mission is to maintain and enhance our very liveable suburbs, their streetscapes and character and our vibrant activity centres through strategic, cost-effective management of resources and an enhanced community experience based on a locals first philosophy. 

The Role

The Coordinator Library Services and Local History is responsible for supporting the Town’s programs, projects and initiatives by providing leadership, direction and effective coordination of the Town’s library services, including appropriate systems for the delivery of information, education, culture and recreation to the community. 

Selection Criteria

  • Demonstrated experience in library management and understanding of current issues and trends in the Library profession
  • Well-demonstrated people leadership abilities to manage the team to achieve high productivity and deliver services in line with organisational values, standards and policies.
  • Excellent interpersonal and communication skills that are adaptable to a range of different environments and audiences.
  • Demonstrated ability to work autonomously while managing competing priorities and deadlines.
  • Degree in Library and Information Science or equivalent experience and eligible for Associate membership in the Australia Library and Information Association.

Eligibility

  • Right to work in Australia (birth certificate, current passport or current visa).

How to apply

If you want to help contribute to the Town of Cambridge and make a difference to our community, we would like to hear from you!

Applications can be submitted online and require you to upload a current resume, respond to questions about your experience in relation to the position and complete some online testing as part of the application process. Please review Applicant Information Pack and Position Description above prior to commencing your application. Click on the 'Apply Online' button to apply.

Should you require any further information regarding this position please contact Seisha Fogarty-Pryor, Manager Community Services for a confidential discussion on (08) 9347 6027

Closing date: 3pm, Monday, 22 April 2024; interviews may be conducted with suitable candidates prior to the closing date. Therefore, the Town reserves the right to close applications prior to the aforementioned date

Apply Online

Library Services Officer

Closing Date
Contact Officer
Phuong Dang
Contact Number
T: (08) 9405 5940 or E: Phuong.Dang@wanneroo.wa.gov.au
Location
City of Wanneroo Council, WA

 

Library Services Officer

Deliver outstanding customer service and library programs to the community in this part time position as a Library Services Officer.

  • Permanent Part Time | 45 hours per fortnight | Wanneroo Library
  • Salary from $73,851 to $77,818 per annum (pro rata), plus superannuation
  • Join our passionate Library Services team and have a positive impact on our community
  • Application Close Date: 18/04/2024 21:59:00

About the position

The city is seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology.  As a collaborative member of the Library Services team the position contributes to the smooth operation of the library by ensuring great outcomes for our customers.

You will be responsible for:

  • Delivering excellent customer service to the community;
  • Delivering a wide variety of library programs to the community;
  • Responding to a wide range of customer information needs and requests;
  • Supporting delivery of outreach services such as delivery of homebound services;
  • Adherence to City and service unit systems and processes; and
  • Accurate cash handling, record keeping and time management.

About you

We are seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology. As a collaborative member of the Library Services team the position contributes to the smooth operation of the library.

Our ideal candidate will be an adaptable and experienced customer service professional, passionate about delivering high quality service outcomes to the community. You will thrive working in a dynamic organisation and be able to work successfully alone in collaboration with others.

Previous experience working in a library is not an essential requirement; however, you will have a good understanding of digital platforms and can provide technical assistance and education to others.  

As such, you will be able to demonstrate through your resume and covering letter that you meet the following capabilities:

  1. Relevant experience in a similar customer service role;
  2. Ability to work autonomously and in a team environment;
  3. Ability to communicate with and serve all customers with skill and enthusiasm;
  4. Ability to assist with the creation of programs and be responsible for the delivery of programs in the library; and
  5. Ability to troubleshoot issues and educate customers on a wide range of technical and digital applications associated with library services,

Why work for the City of Wanneroo

The City offers a range of employment benefits including:

  • Generous matching of superannuation contributions up to a combined total of 15%;
  • Five weeks annual leave (pro rata);
  • Paid wellness day;
  • Free on-site parking;
  • A work-life balance program providing flexible work practices (subject to operational requirements);
  • Up to 12 weeks paid parental leave;
  • Purchase leave (subject to operational requirements);
  • Professional development opportunities;
  • An inclusive, welcoming office environment; and
  • An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

To find out more about our benefits, click here!

Interested?

If this position sounds like you - then apply now. We look forward to receiving your application. 

Reference Number: 19573

Close date:   Thursday 18th April 2024 (9:00pm AWST)

For further information regarding the position visit the City of Wanneroo website or contact Phuong Dang, Acting Team Leader Library Services on (08) 9405 5940.

Library Services Officer - January 2019.PDF

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.
 

About the City of Wanneroo

The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

As a measure to achieve equality, Section 51 of the Equal Employment Opportunity Act 1984 applies to this position as the City of Wanneroo is committed to growing representation of the Aboriginal and Torres Strait Islander peoples in our workforce. We are seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. 

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months.

Position Description: Library Services Officer

Location: City of Wanneroo Libraries

Job Category: Community Development

Work Type: Permanent Part Time

Application Close Date: 18/04/2024 21:59:00

Salary: From $73,851.00 To $77,818.00 

Contact Name: Phuong Dang | Contact Phone: (08) 9405 5940 | Contact Email: Phuong.Dang@wanneroo.wa.gov.au

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