Library Services Manager

We are currently seeking applications for an experienced Library Services Manager to provide leadership and management of library services. Applications close Tuesday, 21 May 2024 at 5:00pm.

We are currently seeking applications for an experienced Library Services Manager to provide leadership and management of library services. This includes providing high levels of service through a customer service focus in anticipating and meeting the information, recreational, cultural and lifelong learning needs of the Burdekin community.

About the role

This position will suit a motivated, self-driven applicant will exceptional leadership skills and a passion for the lifelong learning needs of the Burdekin Community. The Library Services Manager provides effective strategic direction and sustainable operational management of the library service consistent with Council’s identified priorities and community needs. This will include, developing, coordinating and reviewing Council’s Library and Lifelong Learning Services. This position involves overseeing the selection, cataloguing and classifying of all material in the library, which extends to the Libero library management system. Customer service is an essential part of the role, with the Library Services Manager developing and maintaining a high-quality customer service culture within the library.

Why work for us?

• 9-day fortnight (72.5hr fortnight).
• Up to 12% Employer Superannuation with ability to salary sacrifice employee contribution.
• 5 weeks Annual Leave per year.
• Supportive and motivating team.
• Active Social Club.
• Fitness Passport Program.
• Flexible work arrangements.
• Relaxed lifestyle, boating, fishing, sports facilities, private and public schooling options up to Grade 12, cultural venues and events and all of this situated in a thriving agricultural community only an hour away from Townsville or two hours from the magical Whitsundays.

Applicants should familiarise themselves with the entire position description.

The applicable salary is to a ceiling of Level 7 ($115,645) with the commencing salary dependent upon the skills and experience of the successful applicant.

Application packages are available from the Human Resources Office on (07) 4783 9800 or you can download the application package using the following link.

Application Package

Applications for 24/20 – Library Services Manager should include:

• A cover letter
• A current resume
• Statements addressing the selection criteria.
• Copies of relevant qualifications and licences

Applications can be submitted using one of the following methods:

• Email – employment@burdekin.qld.gov.au
• Mail – Confidential Application No. 24/20, PO Box 974, Ayr Qld 4807                     

Applications close on Tuesday, 21 May at 5:00pm.  Word or PDF format is preferable.

For further information please contact the Manager Community Services – Glenn Arboit on (07) 4783 9800.

Published: 23/04/2024

Coordinator Library Services and Local History

Applications closing on 29 April 2024, 03:00 PM

• Reference number: VAC25-24
• Job Type: Full Time
• Package: $96,648 to $107,375 per annum | Superannuation up to 16%
• Position Description: VAC25-24-Applicant-Information-Pack-Coordinator-Library-and-Local-History-April-2024.pdf(PDF, 2MB)

About the Town

Based in the beautiful inner western suburbs of Perth, the Town of Cambridge has some of the best natural areas, open spaces, recreation, and sporting facilities in the state; Town of Cambridge staff can effortlessly enjoy attractions such as City Beach, Lake Monger and Bold Park in their lunch break, or after work.

Our mission is to maintain and enhance our very liveable suburbs, their streetscapes and character and our vibrant activity centres through strategic, cost-effective management of resources and an enhanced community experience based on a locals first philosophy. 

The Role

The Coordinator Library Services and Local History is responsible for supporting the Town’s programs, projects and initiatives by providing leadership, direction and effective coordination of the Town’s library services, including appropriate systems for the delivery of information, education, culture and recreation to the community. 

Selection Criteria

• Demonstrated experience in library management and understanding of current issues and trends in the Library profession
• Well-demonstrated people leadership abilities to manage the team to achieve high productivity and deliver services in line with organisational values, standards and policies.
• Excellent interpersonal and communication skills that are adaptable to a range of different environments and audiences.
• Demonstrated ability to work autonomously while managing competing priorities and deadlines.
• Degree in Library and Information Science or equivalent experience and eligible for Associate membership in the Australia Library and Information Association.

Eligibility

• Right to work in Australia (birth certificate, current passport or current visa).

How to apply

If you want to help contribute to the Town of Cambridge and make a difference to our community, we would like to hear from you!

Applications can be submitted online and require you to upload a current resume, respond to questions about your experience in relation to the position and complete some online testing as part of the application process. Please review Applicant Information Pack and Position Description above prior to commencing your application. Click on the 'Apply Online' button to apply.

Should you require any further information regarding this position please contact Seisha Fogarty-Pryor, Manager Community Services for a confidential discussion on (08) 9347 6027

Closing date: 3pm, Monday, 29 April 2024; interviews may be conducted with suitable candidates prior to the closing date. Therefore, the Town reserves the right to close applications prior to the aforementioned date

Apply Online

Library Officer (Customer Support)

• Part time positions across Boroondara’s libraries 
• Exciting opportunity to support our dynamic Library Services team
• $71,689 - $77,464 per annum (pro rata to be applied) plus Super

Two exciting opportunities have arisen for a Library Officer to join our Library Services Customer Support team.

• Permanent part time role working 25.5 hours per week (Monday to Friday) at Camberwell Library
• Permanent part time role working 15 hours per week (Wednesday to Friday) at Ashburton Library

Please note the successful candidates will need to be available to work weekends and evenings for both roles.

A little bit about the role

Along with general library duties, the role will provide the highest possible standard of frontline and circulation support in person, by telephone and in writing to the Boroondara community. The role will also take every opportunity to promote the library’s services, collections (print and digital) and events.

A little bit about you

We are seeking enthusiastic and self-motivated individuals with a strong customer focus, to join our team committed to providing high quality library experiences to the Boroondara community. 

What are we looking for?

To be successful in this role you will have:

• Well-developed and positive interpersonal skills with ability to communicate effectively with both staff and customers
• experience working in a library, preferably in a public library
• experience in frontline customer service and
• proven versatility and flexibility to manage time and plan work according to demand

Qualifications and Employment Requirements

• Relevant post-secondary qualification.
• High level computing skills including the use of desktop and tablet computers, Microsoft Office, web tools and social media.
• Ability to lift, push or carry library resources around library buildings (subject to appropriate Occupational Health and Safety regulations).
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
• All City of Boroondara employees must be fully vaccinated. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.

Want to know more?
Boroondara prides itself on its excellent community and support services. We consult with the community to ensure that we deliver to their expectations with a strong focus on customer experience.

How to Apply 

Please submit your application online via the ‘Apply’ link by 11:59pm Monday 6 May 2024. All applications must be made via the online portal; no applications direct to the hiring manager will be considered.

For any further information please refer to the Position Description, or Kelly Brettargh (Library Operations and Customer Service Lead) during business hours on (03) 9278 4488 for a confidential discussion.

If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.

Council recognises the benefits of a diverse workforce for its employees and customers.  To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements.  If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals. 

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state. 

With so much going on it’s a great time to join Boroondara!

Apply

Librarian Children and Youth (Program Support)

Job No: SSC1019 | Location: Sutherland Shire

Join our Team as a Librarian Children and Youth (Program Support)

• Join a dynamic team dedicated to enriching the community through education, culture, and lifelong learning.
• Plan and deliver engaging programs and events for children and young adults.
• Promote literacy, leisure opportunities, and youth outreach activities.
• Collaborate with schools and stakeholders to foster effective partnerships.

About Us

At Sutherland Shire Council Libraries, we are dedicated to enriching the lives of our community through access to information, education, and cultural services. We believe in promoting lifelong learning, literacy, and leisure opportunities for all.

Our libraries are located in the vibrant Sutherland Shire, where you'll be surrounded by a diverse and engaged community.

Your Role as a Librarian Children and Youth (Program Support)

As a Librarian for Children and Youth (Program Support), you will play a key role in developing and implementing educational and fun programs for young audiences. You will collaborate with the team to create a welcoming environment and promote technology and digital collections to enhance learning experiences.

Are you the perfect fit?

We are looking for a candidate with:

• • Degree or Graduate Diploma in Library & Information Services recognised by the Australian Library & Information Association (ALIA) or equivalent
  • Experience working with young people in a library or educational setting
  • Current Working with Children Check number
  • An enthusiastic interest in literature for young people and a passion for promoting literacy.
  • Excellent communication and interpersonal skills
  • A keen interest in technology and emerging trends in library services.
  • Ability to work collaboratively in a team environment

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Thursday 25th April 2024.
• Interview date: Interviews will be facilitated on Thursday 2nd May 2024.
• Package: $88,038 - $93,324 gross p.a. (full time equivalent) plus 11% superannuation.
• Hours of work: Permanent part-time opportunity, (21 hours per week over 7 days).
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication, you will be required to produce evidence as part of the application process. Successful applicants are subject to ID checks, Police Checks, Functional Assessment, Reference checks, Qualification checks, Working with Children checks and Work Rights verification.

Click on the link to check out the Position Description

Reach out to Julia Pearson, Team Leader Children & Youth JPearson@ssc.nsw.gov.au for any job specific enquiries.
Jodi Johnson, Talent Acquisition Business Partner, JJohnson@ssc.nsw.gov.au can assist with any recruitment related enquiries.

About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

APPLY NOW!

Library Officer

Apply Now

Closing date: 30/04/2024 11:59 PM AUS Eastern Standard Time

Location: Windsor NSW

Department: Arts and Culture

Employment type: Part-Time

Be passionate. Be progressive. Hawkesbury City Council.

• Part Time Role 8 hours per week / Friday 1pm-5pm at Windsor & Saturday 9am-1pm at Richmond
• $33 per hour + Super
• Discount Gym Membership

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

The Role

Reporting to Customer Services Librarian, and based in Windsor and Richmond, the purpose of this position is to participate in the delivery of responsive, high quality, friendly and efficient Library Services and programs.

About You

You will have obtained your Diploma of Library and Information Services (or an equivalent and relevant qualification supported by extensive experience). You will have an excellent public manner and the ability to communicate well with a wide range of people, as well as have previous experience working as part of a team with a customer focus.

Essential Criteria

• Diploma of Library and Information Services (or equivalent and relevant qualification supported by extensive experience)
• Working With Children's Check
• Ability to determine customer needs and achieve quality outcomes
• Excellent public manner and ability to communicate well with a wide range of people
• Ability to carry out duties and responsibilities of the position with the minimum of supervision on a day to day basis
• Proficiency with Microsoft Office Suites and ability to become skilled with unfamiliar software and technology in general

Desirable Criteria

• Class C Drivers Licence
• Experience working in a public library

The Rewards

There are great benefits and opportunities to working with Hawkesbury Council, including:

• Sick leave
• Paid Parental Leave
• Great working environment
• Flexible work arrangements
• Tertiary Education Assistance
• Health and Wellbeing Program
• Long Service Leave
• Training and Development Opportunities
• Employee Reward and Recognition program
• Employee Performance Review and Planning System
• Corporate Rate Gym Membership - Oasis Leisure Centre
• Social Club - BBQs, Christmas parties, raffles and activities
• Employee Assistance Program for employees and their family

To Apply

For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or call Council’s People and Development Team on 02 4560 4444.

Applications close Tuesday 30 April 2024 | Apply Now

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

Librarian Karrinyup

Community Development | Perth Metropolitan

Closing date: 26/04/2024

About Us 

The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 224,000 residents and visitors.

The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming and thriving.

About the Position

City of Stirling have a fantastic opportunity for a qualified Librarians to join our Karrinyup branch. This key role supports the Branch Librarian in the overall management and administration of the branch library, and delivery of library programs and services.

In serving a growing and evolving community, Stirling Libraries have a strong focus on connecting communities through place-based and digital services, social inclusion and community participation, literacy, and lifelong learning, enhancing digital capacities, and strengthening staff capacity to deliver contemporary library programs and services.

This role operates on the following roster:

Wednesday: 9am – 7pm

Thursday: 9am – 5.30pm

Saturday (Alternate Week): 8.30am – 12.30pm

Key Responsibilities

The duties of Librarians will include but are not limited to:

• Contribute to the ongoing development of library services and the Community Services Business Unit via specific project teams as required and the strategic planning process.
• Contribute to the development of programmes, including training Library Officers, to assist library patrons requiring support with computers and technology, including accessing eContent as required.
• Develop and deliver innovative ideas and best practice, reference, information and other programmes and services to the public as part of the cultural, educational, and informational functions of the library.

About You

The following qualifications and experience are highly desired, but if you don’t tick all the boxes, you could still be a perfect fit for this role. Please apply, all applications will be considered.

• Tertiary qualifications in Library and Information Science, demonstrating eligibility for Associate Membership of the Australian Library and Information Association (ALIA).
• Demonstrated understanding of public library and community places and their service provision.
• Experience planning and delivering programs (within branch and outreach).
• Digital literacy skills in general and library-specific technologies
• Understanding of public library and community places and their service provision.

For further information, please refer to the position description. 

What We Offer

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Free parking and easy public transport access
• Free onsite fitness facilities and end of journey facilities
• Superannuation matching of up to 6%
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year
• 50% discount on gym memberships at our Stirling leisure centres – only applicable for perm/fixed-term employees
• Amazing in-house employee canteen
• Up to 10 weeks paid parental leave
• Employee health and wellness program and initiatives including yearly flu vaccinations
• Access to our Employee Assistance Program (EAP) for you and your family
• Generous study assistance
• Active social club
• Employee recognition program
• Novated Leasing (where applicable)

These permanent, part-time position is a Level 5/6 Inside Workforce Agreement position, attracting a salary from $74,713 – $87,002 gross pro rata per annum plus superannuation.

To be eligible to work for us, you need to provide, or have ability obtain a:

• A copy of Australian driving licence
• National Police Clearance (valid within the last 3 months)
• Pre-Employment Medical and DAS clearance
• The right to work in Australia

More about the City

The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

How to Apply

www.stirling.wa.gov.au/employment

If you’re interested in this position, we want to hear from you so click ‘Apply’ now. If you have any questions about the position, please contact Viv Barton (08) 9205 8593 

Applications close 6pm on 26 April 2024, however please be aware that we may commence interviewing of candidates prior to the closing date and reserve the right to close applications prior to the closing date.

Apply Now with Council | Application Form available for download under Document\s  above

Attachments:
- Position Description Librarian 2023012.pdf

Library Collections Technician

Hobsons Bay Libraries

Closing date: 12/05/2024

Permanent - Full time 35 hours

Salary: Band 4 - $67,100 - $72,071 + 11 % superannuation

Supportive and Friendly Environment

Monthly Rostered Day Off (RDO) 

The Community Learning and Service Centre Department is currently seeking to fill the position of Library Collections Technician. This position is part of our Collection Services team, which oversees the management and curation of the library's physical and digital resources, and the software systems required to effectively monitor and maintain them. We are looking for someone with a strong understanding of the library management system SirsiDynix Symphony to provide technical support for the collection services team, assist with strategic planning of the library’s collections, and to provide on-site training and support to the customer service team.

What you’ll be working on

• Manage customer requests and high-demand items
• Create and maintain MARC records
• Collection maintenance
• Processing of new materials
• Customer Service:
• Deliver customer-focused, accurate, and timely information/resolutions in easy-to-understand terms via telephone, face-to-face, and online inquiries.
• Undertake rostered and relief customer service duties, including evening and weekend work at any Hobsons Bay service centre, library, community hub, call centre, or outreach location
• Other duties as directed that are within the skills, knowledge, and expectation requirements of the position.

What you need to succeed

• Strong proficiency in the library management software tool SirsiDynix Symphony
• The ability to effectively communicate with community members
• Proven ability to work as an effective member of a team, including the ability to develop and input into team processes

A strong candidate for this position will have:

• Strong proficiency in the library management software tool SirsiDynix Symphony
• The ability to effectively communicate with community members
• Proven ability to work as an effective member of a team, including the ability to develop and input into team processes

How to apply

follow the links to send us:

• your cover letter
• and resume

Please note we do not require the selection criteria to be addressed in a separate document. 

The position description can be accessed below

To find out more about the role, please contact Christy Longhurst, Team Leader Library Collections, on clonghurst@hobsonsbay.vic.gov.au or (03) 9932 4195.  

Applications will be accepted until 11:30PM on Sunday 12th May 2024.

Pre-Employment Requirements

Progressed candidates will be required to complete a National Police Check and a Pre-Employment Medical Check & WWCC.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

Make an impact that matters!

At Hobsons Bay we work as one to achieve exceptional outcomes for our community.

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you’re ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

What can we offer

Council offers hybrid working with newly renovated office facilities in the Civic Centre. 

We support ongoing professional development, as your career matters to us!

Council also provides an employee assistance program, as well as wellbeing programs for staff including Yoga and Pilates classes, walking clubs and more.

Hobsons Bay City Council is a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

Attachments:
- Library Collections Technician PD.pdf
- Library Collections Technician PD.docx

APPLY NOW!

Library Programs Officer

• Make an impact in your community in creating 'Á place for People'
• Full time Ongoing Level 3 ($72,496.98 - $76,508.47 + Super)
• Six weeks annual leave! Plus a wide range of employee benefits!

About us

Our council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.

We have developed a positive workplace culture where collaboration and personal development are core components.

Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.

Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.

There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston. 

Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters. 

We see investing in our people as an investment in our community.

Our Commitment to You and Our Customers

At CoP we value

Teamwork

• Commitment and Accountability
• Sustainability and Self-Sufficient
• Quality Resources
• A culture of Continuous improvement 

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

• Make it easy for customer
• Perform with pride
• Listen, learn and act
• Evaluate and improve

About the Role

Reporting to the Library Community Engagement Coordinator, the Library Programs Officer is responsible for participating in the daily provision of excellent library services and programs that contribute to the delivery of the City of Palmerston Community plan including the following:

• Developing and delivering engaging and contemporary library programs to the community
• Undertake collaborative program development and delivery including age specific programs for identified groups including, children, youth, adults, and seniors.
• Implementing library marketing and promotional activities
• Participating in daily library operations including circulation desk shifts and shelving

About You

To be considered for this role, you must have:

• Demonstrated skills and experience in program development and delivery.
• Demonstrated strong interpersonal, communication and team-based skills
• Display outstanding customer service skills with the ability to deliver exceptional customer service
• Demonstrated experience in the use of office software packages, internet, and electronic resources.
• Ability to work independently and exercise initiative in the application of established work procedures.
• Current C Class NT driver’s license
• Current Ochre Card
• Experience in library environments
• Current First Aid Certificate

What you receive

• Competitive leave entitlement with 6 weeks Annual leave a year
• Training & Professional Development opportunities
• A great team who will support you to achieve professionally and personally
• Access to wellbeing initiatives and Employee Assistance Program
• Access to Salary Continuance

Diversity

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To Apply

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Monday, 29 April 2024 | APPLY

Customer Experience Leader (Libraries)

This is a full time permanent position.

At the City of PAE our values of Better Together, Grow and Improve and Make a Difference shape our ways of working and enable us to deliver great outcomes for our community.  

We are committed to ensuring our employees represent the diversity of the community we serve. Diversity at the City of PAE means a workplace where individuals are recognised, respected, and engaged in ways that develop and harness everyone’s strengths.

We provide excellent working conditions with job security, flexible working arrangements and support for professional development.

We currently have an exciting role for you to join our Community Learning & Libraries Team.

The Customer Experience Leader (Libraries) works with the Leadership team to ensure City of PAE Libraries offer progressive, relevant services which enable learning, growth, and recreation opportunities for all.

The role touches all elements of service delivery across the five libraries, ensuring the physical spaces, digital environment, collections and programs offer a cohesive service that delivers on the City’s strategic priorities.

Key responsibilities of the position include:

• Leading the day-to-day operations of a dynamic team across five library sites and an active Outreach program.
• Providing leadership, guidance, and coaching to team members that build capability and foster a positive working environment.
• Fostering a collaborative, inclusive and values driven team culture.
• Leading the service in delivering customer experience improvements and enhancements across all touch points.
• Coordinating an integrated library information service that includes readers advisory, reference, Council and community information.
• Delivering exceptional customer experience to library users and the wider community.

The successful applicant will have:

• Extensive experience leading large and diverse teams to deliver outstanding customer experience and community outcomes.
• Significant industry experience working at a senior level in a public library environment.
• Demonstrated experience working within diverse community with complex social issues.
• Strong leadership and management skills with the ability to develop, mentor and coach staff.

More information can be found on the Position Description located below.

This is a Level 6 position which has a current salary range of $109,121 - $116,699 per annum (plus superannuation).

Confidential enquiries can be directed to Dionne Collins, Community Learning & Library Manager on 0429 152 338.

To apply, simply complete the application process by clicking the ‘Apply’ link and attach your cover letter and resume. 

Applications close 5pm on Sunday 5 May 2024 | APPLY with Council

The City of PAE values diversity and inclusion and we encourage Aboriginal & Torres Strait Islander peoples, women, people living with disability, young people, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds to apply.

We are committed to providing an accessible and inclusive workplace.  We welcome a discussion around any workplace adjustments you may require.

#bettertogether #growandimprove #makeadifference

Benefits of working at PAE

Position Description

Customer Service Representative - Libraries - (2400330)

• A place as positive as you
• A culture that values yours
• Full-time, fixed term opportunity until December 2024 

About the Opportunity

As part of the City Culture Program, the Library Customer Service Representative drives  excellent service to all customers by being warm, friendly, enthusiastic and knowledgeable.

In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful and relevant options, choices, suggestions and referrals.

This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent Customer Service in the libraries!

Some of the day-to-day things you may see yourself doing include:

• Delivering a program such as Family Storytime, LEGO Club, Roaming Robot
• Taking our Library Trike Out and About in the City and talking to people about our library and community centre services
• Contributing to our library collection by selecting new items and helping customers to find their next read
• Assisting customers with e-books, accessing public computers and navigating government online services
• Introducing people to new technologies such as 3D printing, Virtual Reality

Take a virtual tour of one of our libraries here!

About You

To be successful in this role you will have:

• Experience in delivering a high level of customer satisfaction in a customer
• service environment is essential.
• Sound knowledge of the role of the Public Library within the community.
• Experience supporting customers with using computers, email and the internet.
• Experience in the delivery of Library and/or Community services or programs.
• Previous experience in, or ability to quickly learn automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.
• Excellent verbal communication skills with the ability to manage challenging clients and situations tactfully and sensitively.
• Experience in collaboration and liaison within a team and across a program and organisation.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

To find out how a role with City of Adelaide is able to impact the community, please watch this video here.

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on (08) 8203 7159.

Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Vicki Simmonds, Coordinator, Library Customer Service.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 29 April 2024 | Apply with COUNCIL

Please be advised that this is a full-time, fixed term opportunity until December 2024 with a starting salary at the Level 2 Classification commencing at $68,798 + 11% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, and a pre-employment medical and functional capacity assessment.

We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 or recruitment@cityofadelaide.com.au.

Position Description: Click here

Primary Location: Adelaide - CBD

Job: Librarian

Program: CITY SHAPING

Employment Status: Fixed Term

Hours of Work: Full-time