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Library Promotions and Events Officer

Closing Date
Contact Officer
Chris Pigott
Contact Number
(02) 9978 4017  during business hours
Location
Mosman Council, NSW

 

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Library Promotions and Events Officer

  • An exciting opportunity to lead and develop promotional and marketing activities across Mosman library
  • Join a close-knit and supportive team at a progressive lower north shore council  
  • Full-time permanent opportunity with a Rostered Day Off every 3 weeks 
  • Total package from $66,642 to $83,733 pa plus super, 35 hours per week 
  • Apply Now

Why Apply? 

Join us in creating a vibrant, progressive and sustainable community.  

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.   

We are a forward looking Council, offering diverse and rewarding work. As a Library Promotions and Event Officer you will be part of a small but ambitious Library Service, supporting our greatest assets - our staff and community.  

This role will allow you to lead and develop promotional and marketing activities that increase awareness and engagement with the library's services, programs and collections and to coordinate a wide range of library events and programs working collaboratively with library staff and other staff.

This is a chance for you to make a real difference in the lives of Mosman Community members and to help us on our journey to becoming a leading small library service in Sydney. 

Mosman Council have a close-knit culture, with networking encouraged to support all teams. 

Why You’ll Like Working Here  

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care. 

 As a close knit team you will experience a connected and supportive environment.  

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.  

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents. 

We invite you to learn more about what Mosman Council has to offer. View the full list here. 

What You’ll Be Working On  

Your day to day will involve developing and implementing library marketing and promotional strategies. This includes creating and coordinating promotional materials for all library activities and initiatives including posters, brochures, newsletters and digital content. 

You will also maintain, update, and improve content on the library's website and social media channels, with the opportunity to coordinate workflows across library teams to ensure all communications and marketing campaigns are delivered effectively. 

You will also play a role in coordinating our comprehensive range of adult events and programmes.

What You’ll Bring to the Role 

To be successful in this role you will hold tertiary qualifications in marketing and/or communications (or a related discipline) or lesser formal qualifications with relevant work experience. 

You will have experience in a website maintenance and/or social media marketing. As well as experience in creating, collating, and managing content for digital and print publications and developing and managing and delivering results.

In addition to the above you will also demonstrate excellent attention to detail, with experience in preparing, editing, and proofing content for publication across a range of media both online and print.

You will also hold a valid Working with Children Check.  

How to Apply 

  • Apply now by completing the online application form below. Please note you can save your application and come back to it later. 
  • You will be asked to demonstrate how you meet each of the selection criteria via an online questionnaire. You must answer all required field before you can submit your application. 
  • You will be asked to upload your Resume/CV and other documentation relevant to the position.  
  • All documents uploaded must be in Microsoft Word, PDF or JPEG format. 
  • For further information about the role, please contact Chris Pigott on (02) 9978 4017 during business hours for a confidential discussion or see the attached Position Description. 
  • Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Mosman Council, 573 Military Road, Mosman, NSW, 2088.   

Applications close:    11.30pm, 11 February 2024 | Apply Now

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

Mosman Council is committed to creating safer communities for children and young people

Library Assistant

Closing Date
Contact Officer
Deborah Hill, Coordinator Library Experience
Contact Number
E: dhill@ssc.nsw.gov.au
Location
Sutherland Shire Council, NSW

 

Library Assistant

Job No: SSC960 | Location: Sutherland Shire | Apply Now

Things We’ll Trust You With:

  • Enrich the community by providing access to information, education and cultural services and promoting learning, literacy and leisure opportunities.
  • Encourage and inspire others’ passion for life-long learning.
  • Assist with the development and presentation of a range of library programs and events to cater for diverse age and interest groups.
  • Be a positive brand ambassador for the Library and Sutherland Shire Council – you will showcase Council’s values in all that you do.
  • Deliver exceptional customer service.
  • Promote collaboration and knowledge sharing for best practice and continuous improvement.

Things You’ll Do:

  • You will be skilled in the use of library systems and in the use and instruction of current and emerging technologies relevant to public library service delivery.
  • Actively promote library resources, services and programs through a range of marketing channels.
  • Assist with the effective running of community programs and initiate programs.

 Things You’ll Be Proud Of:

  • Work for an organisation which has our community at the heart of all that we do.
  • Deliver high quality customer and library services (such as lending, information, reader services, programs, technology and equipment and collection arrangements).
  • Support your team to deliver customer focused, innovative and contemporary public library services.

 The Fine Print:

  • Apply by submitting your resume and a cover letter outlining why we are a great fit! | Apply Now
  • Get your application in by 10pm: Sunday 25th February 2025.
  • Interview date: Interviews will be facilitated week commencing 4th March 2024.
  • Package:  $57,703 - $61,162 gross p.a. plus 11% superannuation (Salary paid pro-rated to part time hours worked). 
  • Hours of work:  Full Time & Part Time, Temporary and Permanent opportunities available. Applicants must be available work a range of shifts across a 7 day spread, between the hours of 8:00am -9:00pm to support the operational requirements of the libraries. 
  • To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication, you will be required to produce evidence as part of the application process. Successful applicants are subject to ID checks, Police Checks, Driving history checks, Functional Assessment, Reference checks, Qualification checks, Working with Children checks and Work Rights verification.

Keen To Learn More?

  • Click on the link to check out the Position Description
  • Reach out to Deborah Hill, Coordinator Library Experience dhill@ssc.nsw.gov.au for any job specific enquiries
  • Jodi Johnson, Talent Acquisition Business Partner jjohnson@ssc.nsw.gov.au, can assist with any recruitment related enquiries.

About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

Apply Now

Senior Coordinator Library Programs and Engagement

Closing Date
Contact Officer
Executive Manager Operations Lynette Loone
Contact Number
M: 0429 034 422
Location
City of Darwin, NT

 

This position has now closed

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Senior Coordinator Library Programs and Engagement

Darwin, Australia | Reference: 6557102

  • Make a difference for our culturally diverse community
  • Benefit from comprehensive training and professional development opportunities

About the opportunity

Reporting to the Executive Manager Library and Family Services, you will lead the delivery of programs and events that reflect community interests, priorities, learning and growth. You will drive community engagement across Library and Family Services, with a focus on meeting cultural and social needs. You will also develop, mentor, and motivate staff in the delivery of a range of library activities.

The position will be based primarily at Casuarina Library and predominantly works Monday to Friday. Given that the libraires are open seven days a week, you will be required to work on weekends from time to time.

Key deliverables for this role are:

  • Coordinate the strategic management and development of library programs, services, events, and marketing to meet the recreational, cultural, information and education needs of the community, with a particular focus on the inclusion of vulnerable groups and groups that experience barriers to accessing libraries
  • Oversee the development of Library and Family Services program plans and guidelines in accordance with relevant policies and strategies
  • Implement actions to promote our library service as a place that embraces and communicates the stories of Darwin's cultural diversity, including recognising and celebrating Aboriginal stories and history that relate to Larrakia people.

Who are we looking for?

You are a highly motivated library professional with a passion for serving the community. You will have previous experience in delivering community-based library services and programs and enjoy working with a diverse range of stakeholders to achieve outcomes together. You are a natural born leader who leads by example and loves leading and mentoring team members.

If this sounds interesting to you and for further information regarding this role, please read full position description (jobs.darwin.nt.gov.au) or contact our Executive Manager Operations Lynette Loone on 0429 034 422.

Open until filled

 

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We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

Apply Now | Download PD

Library Customer Experience Manager

Closing Date
Contact Officer
Cheryl Etheridge, Manager Library and Community Services
Contact Number
(02) 9847 6801
Location
Hornsby Shire Council, NSW

 

Library Customer Experience Manager

Reference Number: 2024-10

Closing Date: 11-02-2024

Employment Type: Permanent Full Time

Salary: $108,230 to $121,250 per annum (based on 70 hours per fortnight), plus superannuation and a 9 day fortnight.

Appointed salary in this range will be based on skills, qualifications, and experience.

This key role is part of the Library Management Team. Use your planning, leadership and coordination skills and experience to contribute to library policy development and to ensure that customer experiences in all branches is of a high quality!

About us

Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.

About the role

In your new role you will provide leadership, management and strategic planning to deliver high quality customer experience across the branches;

Roles and responsibilities include;

  • Provide key advice on the development of the Library’s strategic directions, policies and annual management plans ensuring that the Library contributes to the achievement of Council’s strategic goals.
  • Lead and manage the provision of efficient and effective customer services to the Hornsby Shire Community, including responding to relevant customer enquiries and resolution of complaints.
  • Manage, in liaison with relevant staff, the Library’s furniture and minor equipment assets to ensure furniture, fittings and minor equipment are sufficient throughout the network and that internal library signage meets agreed standards.
  • Lead and manage, in consultation with the Branch Manager, the Customer Service Team’s human resources, including responsibility for team building and training Customer Services staff across the Library network.
  • Manage the marketing of library customer services projects and programs.

About you

In your new role you will require highly developed management and organisational skills and the ability to lead the Library’s strategic planning to meet changing community needs and expectations.

This position requires an enthusiastic, customer focused professional with excellent interpersonal and communication skills. Completion of a degree in Library and Information Science or its equivalent accepted by the Australian Library and Information Association for professional membership is an essential qualification for the position.

Benefits of working with us!

We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council.

Please note that double vaccination is required to work in this position and to attend any Council Building for an interview.

For further information please contact Cheryl Etheridge, Manager Library and Community Services on (02) 9847 6801.

Closing date: 11 February 2024 at 11.30pm

View The Job Description (Library Customer Experience Manager.doc) ]
Preview The Position Requirements ]
WHS Matrix - Level 4 ]

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Youth Programs Librarian 

Closing Date
Contact Officer
Chris Fulham, Acting Coordinator Library Programs & Outreach
Contact Number
02 8711 7176
Location
Liverpool City Council, NSW

 

Youth Programs Librarian 

1x Temporary Full Time - 35 hours, days per week

Salary: 83,019.40 – 90,968.03 pa + super

Closing Date: 12 February 2024 

ABOUT US

Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different birthplaces, Liverpool is one of the most diverse communities in Australia. 

Working with Liverpool City Council offers a wealth of professional opportunities as we are on an exciting journey to become Sydney’s third CBD and one of the fastest-growing regions over the next decade. With the construction of Western Sydney Airport and the development of Liverpool`s city center as an innovative health, education, and lifestyle precinct, there has never been a more exciting time to work in Liverpool City. Liverpool is experiencing significant growth from urban release development and from redevelopment in established areas as it continues to provide outstanding levels of service to its wonderfully diverse community. 

The Liverpool Library Service is seeking a Youth Program Librarian responsible for implementing and supporting the Library's vision, mission, and plans for youth programs, delivering outreach services and effective partnerships, developing and delivering policies and programs, promoting continuous improvement and coordinating class visits, among other duties. The position will also supervise designated Youth areas in libraries, maintain records and statistics, participate in staff support and development activities, and provide direct customer support as required, while adhering to Council's WHS policy and applying knowledge of equity, EEO, cultural diversity principles and ethical practices.

Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant. 

For further information about the position please contact Chris Fulham, Acting Coordinator Library Programs & Outreach on 02 8711 7176. 

How to Apply: Please click the 'Apply' button below. Applicants must submit a covering letter, current resume and response to the selection criteria questions which will be shown once you commence your application.

Click here for a copy of the position description 

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident. For Temporary positions, you need a visa that gives you permission to work in Australia.

It is a condition of employment at Liverpool City Council, that you must be Covid-19 vaccinated.

 APPLY

Manager, Library Service Operations

Closing Date
Contact Officer
David Semmens
Contact Number
E: David.Semmens@grlc.vic.gov.au or T: People and Culture on (03) 4201 0509
Location
Geelong Regional Library Corporation, VIC

 

Manager, Library Service Operations

Permanent, full-time, 76 hours per fortnight

Band 7, $98,498 - $109,404 plus 11% superannuation

Geelong Regional Library Corporation is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from First Nations peoples and people with diverse gender identities and expression, ethnicity, cultural background, sexual orientation, ability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for and represent our community.

Geelong Regional Library Corporation has a key management opportunity, working in a supportive and collaborative division, committed to achieving impactful community outcomes. 

Working for GRLC will enable you to achieve a balanced lifestyle. You will feel productive and useful; you will experience enjoyment and you will be valued by the people you are working with. 

This role offers the fantastic opportunity to lead the team at GRLC. Managerial experience along with a deep understanding of the role of public libraries, an ability to engage, lead and coach customer-centred teams, the capacity to build relationships with diverse community members and a relevant tertiary qualification are essential.

The key areas of responsibility include:

  • Lead, develop and coach individuals and capable teams to enable innovative and contemporary ways of working, thinking and delivering services
  • Ensure the consistency of provision and delivery of high quality, community focused library and information services and programs that respond to community needs and expectations
  • Lead a continuous improvement culture that is dynamic, resilient and collaborative
  • Manage GRLC’s Occupational Health and Safety objectives and Child Safe Standards ensuring community libraries remain safe spaces for staff and community
  • Build and nurture connections – locally, within the region and across the industry
  • Foster positive relationships that create and maintain collaboration with key community groups, Local and State Governments and other key stakeholders

In return, you will receive many benefits from us including:

  • As a learning organisation, we are committed to personal and professional growth and provide ample professional development opportunities.
  • Every single role at GRLC contributes to meeting the needs of our community; your role makes a difference for our customers.
  • As a value-based and caring employer, we also offer purchase leave arrangements, carry-over arrangements from the Local Government sector, local Employee Assistance Program, and annual free vaccination reimbursement.
  • We welcome candidates with the right skill set and experience to apply, that may need adjusted working hours to suit family commitments and work/life balance.

Please click here for a full position description.

Applications close Sunday 18 February 2024 at 11.59pm | Apply For This Job

For further information, please contact David Semmens on David.Semmens@grlc.vic.gov.au or ring People and Culture on (03) 4201 0509

Family and Local History Librarian

Closing Date
Contact Officer
Anita Castanho, Team Leader Adult Programs and Services 
Contact Number
E: anita.castanho@wyndham.vic.gov.au or T: (03) 8734 4214
Location
Wyndham City Council, VIC

 

Family and Local History Librarian

  • Fantastic opportunity to join Wyndham City Libraries
  • Permanent part-time position (40 hours per fortnight), based at Hoppers Crossing Library
  • Band 5L, salary from $80,937.21, plus super (pro rata)

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Wyndham City Libraries are invested in providing quality Library services that meet the needs of our community.  We are committed to remaining ahead of the curve when it comes to future trends in Library service delivery and this role underpins the success in providing the services our customers know and love.

Shape new possibilities. Be part of something more.

A bit about the role

The Family and Local History Librarian will provide high quality family and local history services which meet the learning and recreational needs of the Wyndham community.  

Based at our Hoppers Crossing Library, this role will focus on the delivery of a range of programs for adults in person and online, including regular Family History Help sessions and Family History Groups, as well as ad hoc events such as partnership events, information sessions, and local history events. You will have a passion for family and local history, fostering lifelong learning, and for working in an all-inclusive community. This role also oversees the operations of the Family and Local History Room, related resources, as well as supervising Family and Local History Volunteers.

In addition to the duties above, you will be rostered for regular customer service shifts and regular weekend shifts are a requirement of this role. Ad-hoc adjustments to your work pattern will be required for events or programs, including some evening work. This position may require rotating to other branches in line with operational requirements.

The work pattern for this role is:

  • Permanent Part-time – 20 hours per week
  • Week One: Monday - Thursday: 9am - 3pm (1 hour meal break)
  • Week Two: Tuesday - Friday: 9am - 3pm (1 hour meal break)
  •  Regular Saturday morning work is required (approx. once a month)

What you’ll deliver

  • Ensure the successful and professional delivery of family and local history programs, services, training, and events that are based on the community’s needs and interests.
  • Effectively liaise with colleagues, community groups, key stakeholders and the wider community under the guidance of the Team Leader Adult Programs and Services
  • Develop and maintain partnerships that encourage family and local history research, collection development, and community engagement.
  • Have an understanding of marketing to promote the family and local history programs and services to the community in a variety of formats.
  • Recruit and supervise family and local history volunteers. 
  • Provide leadership to the library customer service team when rostered on desk.

What you’ll bring

  • Event planning and program delivery experience and knowledge
  • Excellent communication, interpersonal, and time management skills
  • Demonstrated knowledge of family and local history resources
  • A clear understanding of library trends regarding the delivery of family and local history services.
  • Solid knowledge of new forms of media and information technology which can be used to enhance program delivery, marketing and partnerships.
  • Degree or Graduate Diploma in Information Management, History, Heritage Studies or relevant field, or equivalent with related relevant experience or lesser formal qualifications and substantial relevant related experience.
  • A positive, curious and flexible attitude. 
  • A current Working with Children’s Check is required.

What’s next?

If you think this role might be for you, we want to hear from you! Please apply by following the links and sending us a cover letter and your resume. To be considered for this role, your cover letter (maximum two pages) must detail your skills and experience as it relates to the points listed under ‘What You’ll Bring… ‘

For a confidential discussion, please contact Anita CastanhoTeam Leader Adult Programs and Services via email at anita.castanho@wyndham.vic.gov.au or by phone on (03) 8734 4214.

Applications will be accepted through Wyndham’s Careers site until 11:59PM on Sunday 11 February 2024 | Apply For The Opportunity

https://recruitment.wyndham.vic.gov.au/careers

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed.

Additional Information

Team Leader Library Collections

Closing Date
Contact Officer
Joyce Halwenge, Service Development Coordinator
Contact Number
E: jhalwenge@hobsonsbay.vic.gov.au or T: (02) 9932 1315
Location
Hobsons Bay City Council, VIC

 

Team Leader Library Collections

Hobsons Bay Libraries | Closing date: 11/02/2024

Fixed Term - Full time* 38 hours

Salary: Band 6 - $90,571.54 -$99,983.79 + 11 % superannuation 

*Role includes an RDO  

We are looking for a Team Leader - Library Collections to join the Library Collections Team 

The Hobsons Bay City Council Community Learning and Service Centres department is currently seeking expressions of interest for the position of Team Leader Library Collections. This position provides an exciting opportunity to lead and direct our Library Collections team in line with our council values, strategic directives, and community expectations.

What you’ll be working on 

  • Be responsible for planning, coordinating, and curating collections and services to meet the informational, educational, and recreational needs of our community.
  • Provide leadership, supervision, and motivation to the Library Collections team, ensuring high-quality services and compliance with all council policies and procedures.
  • Contribute to the development of procedures and workflows related to library and collection services, ensuring adherence to established policies and practices.
  • Managing daily operational issues and utilizing technology to enhance service delivery, including the implementation of Library of Things initiatives.

What you need to succeed 

  • Tertiary qualification in information management, information technology, or related discipline. 
  • Demonstrated skills in the development, curation, and evaluation of innovative community collections.
  • Experience in supervising and motivating teams working across multiple locations.
  • Well-developed verbal and written communication skills, with the ability to negotiate, collaborate, and manage stakeholders in a public sector environment.

Why you should apply 

This role offers an exciting opportunity to lead and contribute to the dynamic Library Collections team. As a strategic leader, you will play a pivotal role in shaping the direction of the Collections portfolio to meet the diverse needs of our community.

How to apply 

follow the links to send us:  

  • your cover letter  
  • and resume 
  • Please note we do not require the selection criteria to be addressed in a separate document.

The position description can be accessed below 

To find out more about the role, please contact Joyce Halwenge, Service Development Coordinator on jhalwenge@hobsonsbay.vic.gov.au or (02) 9932 1315.

Applications will be accepted until 11:30pm Sunday 11 February 2024

Pre-Employment Requirements 

Progressed candidates will be required to complete a National Police Check and a Pre-Employment Medical Check & WWCC 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process. 

Making a difference, together

At Hobsons Bay we work as one to achieve exceptional outcomes for our community.

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you’re ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary. 

What can we offer 

Council offers hybrid working with newly renovated office facilities in the Civic Centre.  

We support ongoing professional development, as your career matters to us!  

And we provide an employee assistance program, as well as wellbeing programs for staff including Yoga and Pilates classes, walking clubs and more. 

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

Attachments:
B6 PD Team Leader Library Collections.pdf
B6 PD Team Leader Library Collections.docx

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Customer Experience Team Leader

Closing Date
Contact Officer
Dianne Thai
Contact Number
(02) 9725 0375
Location
Fairfield City Council, NSW

 

Customer Experience Team Leader

Applications closing on 21 February 2023, 11:55 PM

  • Reference number: 2024.003
  • Job Type: Full Time
  • Package: This position is a Grade 5, salary range is $81,124 p.a. with progression to $89,545 p.a. on demonstrated competencies, with performance progression to $95,028 p.a, plus 11% Super
  • Position Description: Customer-Experience-Team-Leader-2024_1.pdf(PDF, 180KB)

THE POSITION:  Libraries and Museum is the interface between Council’s numerous regulatory, strategic and business units and its residents and customers. The unit aims to handle the majority of enquires without a need for referral to other staff. In doing so, the unit must have a working knowledge of all of Council’s business in order to allow Council staff to continue its daily work with minimal interruption.

The Customer Experience Team Leader is responsible to provide an efficient and effective library and information service to meet the needs of the community by managing the day-to-day operations of customer service of one of the libraries with a focus on creating a positive customer experience outcome and with the general direction and support from the Customer Experience Coordinator.

The Customer Experience Team Leader is responsible for functions within their library and supervises a team of skilled staff ensuring that customer applications and requests allow the organisation to undertake its core business, meet its legislative obligations as well as build corporate knowledge through various registers and databases.

ESSENTIAL:

  • Provide leadership to the Open Libraries’ Customer Experience team, and staff working in the library.
  • Make day-to-day decisions to ensure the smooth running of the library branch.
  • Have strong communication and interpersonal skills with the ability to establish and maintain effective working and customer relationships.
  • Forster a harmonious and professional team environment and contribute to the development of staff.
  • Perform customer service duties and provide professional reference and information services to library customers.
  • Participate in programs and projects that have a direct impact on Customers and Council business.

SALARY & EMPLOYMENT CONDITIONS:

  • Permanent full-time position, 70 hours per fortnight
  • This position is a Grade 5, salary range is $81,124 p.a. with progression to $89,545 p.a. on demonstrated competencies, with performance progression to $95,028 p.a, plus 11% Super
  • Flexible working hours are available.
  • This position is required to work within a library roster, includes evening and weekend work which attracts a 25% penalty for Saturday or 50% penalty for Sunday in addition to ordinary hourly rate of pay
  • A uniform is provided

FURTHER CONTACTS:  Enquiries regarding the position should be directed to Dianne Thai on (02) 9725 0375 or a position description is available by contacting Sharon Allard on (02) 9725 0359.

CLOSING DATE:  Midnight 21 February 2024 | APPLY ONLINE

HOW TO APPLY:  Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

PO BOX 21                                                                                             BRADLEY CUTTS

FAIRFIELD NSW 1860                                                                          GENERAL MANAGER 

Senior Innovative Programs Officer - libraries

Closing Date
Contact Officer
Dianne Thai
Contact Number
(02) 9725 0375
Location
Fairfield City Council, NSW

 

Senior Innovative Programs Officer - libraries

Applications closing on 21 February 2024, 11:55 PM

THE POSITION: Fairfield City Council is seeking a creative thinker, designer, and maker to lead Council’s Innovative Programs Team.

The Senior Innovative Programs Officer will establish new ways to build rapport with, and meaningfully engage our local communities in order to increase the profile of Fairfield City Open Libraries’ Innovative Programs, through a mixture of structured learning and creative play.

Our Innovative Programs team offers a mixture of taught, social, and self-driven program types to allow for different learning experiences to promote healthy, life-long learning habits through access to creative industries and artistic practice.

Students, technology enthusiasts, and creators can come together through a combination of programmed workshops and open sessions to advance their understanding of STEAM subjects, and general technological literacy.

Our goal has been to achieve regular, consistent, ongoing programs which promote both repetition and variety in subject matter. The objective is not about having to choose between quantity or quality, but prioritising access to Fairfield City Open Libraries’ modern digital creative technology hubs including:

  • Studio 2166: a film and recording studio built for digital creation and learning activities.
  • Lab.LX: a youth and adult focused experimental space for STEAM education. Through structured learning, creative recreation and the provision of advanced equipment, Lab.LX provides a conduit for young people and adults to engage with exciting aspects of STEAM.
  • Lab.LX STEAM: is a children focused space for STEAM education through structured learning and creative play and exploration.

ESSENTIAL: 

  • Bachelor’s Degree in Teaching, Music and Sound Design, Creative Arts, Graphic Design, or similar, or experience in an aligned discipline, i.e., audio engineering, postproduction, sound design, mixing, and mastering.
  • Extensive experience in the development and delivery of digital programs to diverse groups
  • Experience in contributing and creating a positive and supportive work environment, with a high level of teamwork, supervision, and upskilling of staff with program development and delivery.
  • Well-developed verbal and written communication and interpersonal skills.
  • Demonstrated ability to manage competing priorities in a fast-paced environment.
  • Current Class C Drivers Licence.
  • Current Working with Children Check.

DESIRABLE:

  • Proficiency in electronic music composition, production, and sound synthesis techniques.
  • Experience in recording and production facilities
  • Experience in music production, recording instruments and podcasting.
  • Knowledge of Council operations and relevant policy and procedures

SALARY & EMPLOYMENT CONDITIONS:

  • Permanent full time
  • 70 hours per fortnight, Monday to Sunday
  • This position is a Grade 6, salary range is $89,415 p.a. with progression to $98,698 p.a. on demonstrated competencies, with performance progression to $104,738 p.a. plus 11% Super.
  • Flexible working hours are available.
  • A uniform is provided

FURTHER CONTACTS:  Enquiries regarding the position should be directed to Dianne Thai on (02) 9725 0375 or a position description is available by contacting Sharon Allard on 9725 0359.

CLOSING DATE:  Midnight on Wednesday, 21 February 2024 | APPLY ONLINE

HOW TO APPLY:  Please ensure you provide comprehensive responses to the online application questions, highlighting your skills and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs and click on “Apply for this position”.

This is a Child Related position and employment is subject to verification of the Working with Children Check status. The cost of obtaining a WWCC clearance is at the applicant’s expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

PO BOX 21                                                                                              

FAIRFIELD NSW 1860                                                                           CITY MANAGER 

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