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Librarian

Closing Date
Contact Officer
Shelley Gasperino, Team Leader Library Customer Service
Contact Number
T: 1300 135 668 or E: library@kingston.vic.gov.au
Location
Kingston City Council, VIC

 

Librarian

  •  492336
  •  Parkdale Library
  •  Libraries
  •  Part time
  •  Closing on: June 4 2024

Position Description

Job Task Analysis - Library Officer

Physical Health Assessment - Library Officer

  • Permanent part-time librarian – 28hrs per week, plus weekend shifts
  • Library Band 5 from $76,900 per annum (pro-rata), plus superannuation
  • Customer service duties in a busy and diverse public library service
  • Working across various library sites, including weekdays, evenings and weekends
  • Support and build a positive customer experience for everyone who visits and engages with Kingston Libraries
  • Supervise and guide staff as ‘Senior on Duty’ as required

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,500 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management. 

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

The City of Kingston Library Service operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett and Patterson Lakes.

The Role

Council is seeking a qualified librarian to join the Kingston Libraries team on a permanent part-time basis – Mondays, Tuesdays, Thursdays, and Fridays, plus weekend shifts. Your role is to:

  • Represent Kingston Libraries as the face of our library service and perform duties in a manner that exceeds expectations of both customers and the team
  • Undertake rostered customer service shifts in a team environment across all library sites, including weekdays, weekends and evenings, performing a range of tasks that support customers and our community
  • Supervise and guide staff as ‘Senior on Duty’ as required
  • Actively promote and support services, events and programs that contribute to literacy and digital literacy development across the Library Service
  • Actively educate users on new and existing library facilities, collections, resources, technology and equipment
  • Undertake a range of administrative tasks to ensure that the libraries operate efficiently

About you

You will have:

  • Ability to demonstrate the City of Kingston’s values of Future Orientated, Accountable, Dynamic, Expert, Community and Celebration
  • A tertiary Degree, Masters or Graduate Diploma in library and information services
  • Demonstrated excellent customer service skills – experience of customer service in a library environment preferred
  • Knowledge and experience of working in a team
  • Demonstrated skills in supporting digital literacy in the community
  • A keen interest and curiosity in new technologies and their applications in libraries
  • Excellent interpersonal and communication skills
  • A positive, enthusiastic and resilient attitude for working with diverse customers and staff in a front-facing team environment

What we can offer

We have one 28hrs per week, permanent part-time librarian role available. This position will work across various library sites, including weekdays, evenings and weekends.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.  

How to Apply

Kingston City Council is an equal opportunity employer committed to being a child safe organisation and committed to reconciliation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At Kingston City Council, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description available to download below, please contact Shelley Gasperino, Team Leader Library Customer Service on 1300 135 668 or library@kingston.vic.gov.au

To be considered for the role all applications must be submitted via our Careers recruitment portal. Go HERE to Apply

Children & Youth Services Librarian

Closing Date
Contact Officer
Emma Bruce, Team Leader Programming and Engagement
Contact Number
M: 0458 688 152
Location
Kingston City Council, VIC

 

Children & Youth Services Librarian

  •  492335
  •  Cheltenham Library
  •  Libraries
  •  Full time
  •  Closing on: June 4 2024

Position Description

Job Task Analysis - Library Officer

Physical Health Assessment - Library Officer

  • Full time permanent position, plus evening and weekend shifts
  • Library Band 5, $76,900 per annum plus superannuation
  • Excellent opportunity to be part of a dynamic team
  • Excellent employee benefits

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,500 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management. (External positions only)

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

The City of Kingston Library Service operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, and Patterson Lakes.

The role

We are seeking a permanent full time Children and Youth Services Librarian to join our team. You will work across all Kingston library locations, based at Cheltenham Library. Reporting to the Children & Youth Services Coordinator, your role is to:

  • Plan, support and implement children and youth programs and events at our libraries.
  • Assist with the requests for the youth collections, and collection maintenance.
  • Foster relationships throughout the community by providing an outreach service to local schools, kindergartens, and maternal child health centres to create a love of reading in the community.
  • Deliver innovative and customer focused service, including reference and circulation duties, consistent with Kingston Libraries vision, values, and objectives.

About you

We are looking for someone with:

  • Proven experience providing positive leadership in a team-based environment
  • A strong commitment to upholding Kingston’s values
  • Demonstrated experience in delivering programs to 0–18-year-old customers and their parents/carers
  • Knowledge of children’s literature, language, and literacy development, with experience managing library collections
  • Excellent written and verbal communication skills
  • Enthusiasm and initiative to take ownership of the role and be an advocate for services and programs for children and youth
  • Experience with Minecraft, Dungeons & Dragons and similar is highly regarded
  • Bilingual welcome.
  • Tertiary qualifications in Library and Information Management

What we can offer

This is a permanent full-time position at a Band 5 level. The position includes late shifts and regular weekend work.

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the Kingston City Council, you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.  Full time employees also have access to a planned day off every four weeks

The salary for this position starts at $76,900 (Band 5) per annum plus superannuation.

How to Apply

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.  

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. 

If you require further information after reviewing the position description available to download below, please contact Emma Bruce, Team Leader Programming and Engagement. PH: 0458 688 152

To be considered for the role all applications must be submitted via our Careers recruitment portal. Go HERE to Apply

Library Officer

Closing Date
Contact Officer
Shelley Gasperino, Team Leader Library Customer Service
Contact Number
T: 1300 135 668 or E: library@kingston.vic.gov.au
Location
Kingston City Council, VIC

 

Library Officer

  •  492344
  •  Kingston Libraries - Various Locations
  •  Libraries
  •  Part time
  •  Closing on: June 5 2024

Position Description

Job Task Analysis - Library Officer

Physical Health Assessment - Library Officer

  • Permanent part-time library officer x 3 positions available
  • Library Band 4 from $70,143, (pro-rata) plus superannuation
  • Customer service duties in a busy and diverse public library service
  • Working across various library sites, including weekdays, evenings, and weekends
  • Support and build a positive customer experience for everyone who visits and engages with Kingston Libraries

About us

Kingston City Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,500 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management.

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

The City of Kingston Library Service operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, and Patterson Lakes.

The Role

Council is seeking three library officers to join the Kingston Libraries team on a permanent basis.

1 x 28hrs per week – Monday, Tuesday, Thursday, and Friday

1 x 14hrs per week – Wednesday and Thursday

1 x 14hrs per week – Tuesday and Friday

Each role includes one late shift per fortnight. Weekend work is additional.

Your role is to:

  • Represent Kingston Libraries as the face of our library service and perform duties in a manner that exceeds expectations of both customers and the team
  • Undertake rostered customer service shifts in a team environment across all library sites, including weekdays, weekends and evenings, performing a range of tasks that support customers and our community
  • Actively promote services, events and programs that support literacy and digital literacy development across the Library Service
  • Actively educate users on new and existing library facilities, collections, resources, technology and equipment
  • Undertake a range of administrative tasks to ensure that the libraries operate efficiently

About you

You will have:

  • Ability to demonstrate the City of Kingston’s values of Future Orientated, Accountable, Dynamic, Expert, Community and Celebration
  • Demonstrated excellent customer service skills – experience of customer service in a library environment preferred
  • Knowledge and experience of working in a team
  • Demonstrated skills in supporting digital literacy in the community
  • A keen interest and curiosity in new technologies and their applications in libraries
  • Excellent interpersonal and communication skills
  • A positive, enthusiastic, and resilient attitude for working with diverse customers and staff in a front-facing team environment

What we can offer

We have three permanent part-time library officer positions available. 1 x 28hr/4 days per week, and 2 x 14hr/2 days per week. These positions will work across various library sites as rostered, including weekdays, evenings, and weekends.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.  

How to Apply

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description available to download below, please contact Shelley Gasperino, Team Leader Library Customer Service on 1300 135 668 or library@kingston.vic.gov.au

To be considered for the role all applications must be submitted via our Careers recruitment portal.

Go Here to Apply

Library Assistants

Closing Date
Contact Officer
Carly Barnes
Contact Number
E: cbarnes@goldcoast.qld.gov.au
Location
City of Gold Coast Council, QLD

 

Library Assistants

  • Vacancy Number: 567
  • Position Title: Library Assistants
  • Employment Status: Full Time and Part Time 
  • Department: Service Gold Coast
  • Location: Various Locations
  • Award Classification: Stream A, Level 2
  • Salary: $63,623.02 - $67,704.53 (part time pro rata)
  • Hours: 36.25 hours and 18 hours

About Libraries

The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.

About your new role

As a Library Assistant each day will bring its own unique challenges and experiences. Every day will present you with unique opportunities to engage with community members from all walks of life, each bringing their own perspectives, backgrounds, and needs. 

To succeed in this role, emotional maturity and resilience are crucial. You will need to navigate various situations with empathy, and adaptability, fostering meaningful connections and effective communication within our diverse community. You will have a keen aptitude for swiftly mastering new technologies and utilising them proficiently to support customers in navigating our diverse range of equipment and resources. 

Successful candidates will be capable of meeting the physical requirements of the role, which involves shelving and relocating library materials, as well as extended periods of work on the library floor. These tasks entail bending, reaching, lifting, and prolonged standing.

We're currently seeking dedicated individuals for both permanent full-time and part-time positions. Successful candidates will need to demonstrate flexibility, as they may be required to work across the entire Library Service in addition to working weekends as operational needs dictate.

  • Central Region Libraries – Southport, Broadbeach, and Nerang Libraries.
  • North Region Libraries – Helensvale, Runaway Bay, Ormeau, and Upper Coomera Libraries
  • Southern Region Libraries – Burleigh Heads, Burleigh Waters, Coolangatta, Elanora, and Robina Libraries.

For more information about this role including responsibilities, please view the attached position brief. 

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

As a 5-star employer of choice, we care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

  • Personal and professional development courses
  • Access to 350+ fitness facilities through Fitness Passport 
  • 4 free confidential counselling sessions a year for you or an immediate family member
  • 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

If you're passionate about our community and delivering outstanding customer service in a diverse environment we want to hear from you!

To apply, please upload your current resume. Please also submit a one-way video cover letter outlining how your skills, experience and personal attributes would allow you to achieve success in this role and complete the computer literacy and internet knowledge (CLIK) testing by clicking HERE

Please note applications will only be assessed if all elements have been completed.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person: Carly Barnes | Email: cbarnes@goldcoast.qld.gov.au

Closing Date: Thursday 30th May 2024

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

First 5 Forever Outreach Officer

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
City of Moreton Bay Council, QLD

 

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First 5 Forever Outreach Officer

Apply Now | Job Number:499693

The details:

  • Multiple Maximum Term Part Time opportunities (2 years)
  • $40.78 per hour + super (up to 12%) + leave loading
  • *increasing to $42.21 per hour effective 1 July 2024
  • Qld Local Government Industry Award (Stream A) - Level 3 of EBA5
  • 40 hour fortnight
  • Location: Caboolture and Redcliffe

About our opportunity

We have multiple opportunities available for experienced early literacy practitioners to join our First 5 Forever program team on a contracted part time basis.

In the role of First 5 Forever Outreach Officer, you will support the First 5 Forever Program Leader and the library services team to deliver early literacy outreach events across the region, achieving optimal reach in the community. This will involve a very hands-on approach and manual tasks where you will be on your feet and on the move very regularly.

In your duties, you will regularly deliver Storytime, baby rhyme time and playtime sessions in outdoor spaces across the region. You will compile training packages and develop outreach delivery schedules in liaison with library branch teams. You will also collect and compile data, including feedback and statistics for reporting to the State Library of Qld and Council in addition to work instructions and procedures for supporting and delivering early literacy service programs.

The position will be contracted for 20 hours per week on a 2-year contract (until June 2026) with weekend work being an essential requirement of the role ( click here to view roster).

About you

You are a passionate and dedicated early childhood or library practitioner, with experience undertaking a similar hands-on program delivery role related to early childhood literacy. You will be a respectful and proactive individual, with experience training and developing team members.

To ensure you can successfully undertake the duties of the role, a high attention to detail and developed computer, project and event management skills will be essential. You will be eligible for Working with Children Check (Blue Card) and hold a current driver’s licence.

Due to the nature of the work environment and outreach required, applicants with experience working within a library service and/or can demonstrate an understanding or experience supporting disadvantaged or vulnerable families will be highly desired.

You must be available to work weekends, with a minimum availability of 20 hours per week.

Position Description

Click here to view position description.

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2,000 team members dedicated to servicing the needs and enhancing the lifestyle of nearing 500,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

  • Discounted Health Insurance.
  • Free flu vaccinations every year.
  • Fitness Passport program offering discounted membership for you and your family to selected facilities.
  • We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
  • Generous employer and employee super contribution scheme.
  • Salary packaging options on novated leases, superannuation payments, smartphones and devices.
  • We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

*Applications will close midnight, Monday 3 June 2024. 

Applications close: 03 Jun 2024 23:55

Apply Now 

Library Services Coordinator

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
City of Moreton Bay Council, QLD

 

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Library Services Coordinator

Apply now | Job Number:499724

The details:

  • Permanent Full Time
  • $132,523 pa (inclusive of super)…increasing to $137,161 pa (inclusive of super) as of 1 July 2024
  • Qld Local Government Industry Award (Stream A) - Level 8 of EBA5
  • 9-day fortnight
  • 72.5-hour fortnight
  • Location:  To be negotiated, options include North Lakes, Caboolture, Redcliffe or Strathpine.


About our opportunity

We have an exciting opportunity for a Library Services Coordinator to join our Library Senior Leadership team and leaders within the Cultural Services Department.

Reporting directly to the Library Services Manager, you will lead and coordinate the delivery of consistent, contemporary, and dynamic library service across a number of sites within the City of Moreton Bay Library Service. You will lead a suite of Senior Leaders and adopt a proactive and innovative approach to service provision across our region.

A key part of your role will be the provision of expert advice to the Library Services Manager in the development of library strategies, budgets and reporting to enhance customer experience outcomes. 

Additionally, you will:

  • Work closely with the Library Senior Leadership team to coordinate the planning and delivery of library facility improvement projects, ensuring buildings and spaces enhance customer experience. 
  • Coordinate the library network’s customer experience function; address issues regarding service provision, responding to escalated matters and report on service outcomes.
  • Develop and manage library service delivery through a range of workforce management initiatives.
  • Provide leadership to library teams in developing a customer centric culture of innovation, learning, continuous improvement, and service enhancement.

About you

Passionate about Libraries, culture, and community?  

We’re looking for a strong leader who has experience in leading large and geographically diverse teams. You’ll be experienced and knowledgeable in the delivery of high volume and contemporary library services within a large public library network.

With a commitment to customer experience excellence and exceptional interpersonal skills, you’ll bring a leadership mindset that puts the community at the heart of every decision.

Ideal candidates will have a degree in Library and Information Management or other relevant field and hold/be willing to obtain a Working with Children Check for child related employment (Blue Card).

Council embraces the different skills and varied views and experiences of our culturally and linguistically diverse communities and strongly encourage First Nations candidates to apply.

Position Description

Click here to view position description.

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2000 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

  • Discounted Health Insurance.
  • Free flu vaccinations every year.
  • Fitness Passport program offering discounted membership for you and your family to selected facilities.
  • We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
  • Generous employer and employee super contribution scheme.
  • Salary packaging options on novated leases, superannuation payments, smartphones and devices.
  • We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

*Applications will close midnight, Tuesday 11 June 2024. 

Applications close: 11 Jun 2024 23:55

Apply now 

Customer Service Officer (Multiple Positions)

Closing Date
Contact Officer
Leigh Morrisey, Team Leader Tomaree Library or Katie Barham, Team Leader Raymond Terrace Library
Contact Number
T: 02 4988 0682 or T: 02 4988 0675 
Location
Port Stephens Council, NSW

 

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Customer Service Officer

  • Join Port Stephens Libraries as a Customer Service Officer
  • Multiple permanent full-time positions available at our Raymond Terrace and Tomaree Library branches
  • 35 hours per week, Monday - Friday + every third Saturday

The Perfect Opportunity
If you enjoy providing exceptional customer service to a diverse range of library members, are enthusiastic, and have a passion for library services, we want to hear from you! 

Port Stephens Council Libraries is seeking experienced Customer Service Officers to join the team on a permanent full-time basis. Working Monday to Friday and every third Saturday, you will be a point of contact for our community.

Key responsibilities include supporting members and visitors with the use of devices, equipment, technologies and online resources. You will also actively participate in collection development and maintenance, as well as the planning, development, delivery and evaluation of library programs and events.  


Your Team
Port Stephens Council Libraries are a cohesive group who are enthusiastic, passionate and dedicated to providing excellent service to the Port Stephens community.

Enough about us, we want to hear about you! So tell us about…

  • what has attracted you to the role and why you are interested in this opportunity
  • your commitment to the delivery of quality customer service
  • your ability to participate as an effective team member
  • your commitment to continuous improvement and willingness to embrace change

Please note: Only the criteria above needs to be addressed in the application, however you’ll be assessed against the full list of Essential Criteria located within the Position Description

We want you to love PSC as much as we do, so here’s a taste of some of the perks you can expect:

  • Base Salary Range:$58,807 - $63,768 pa based on a 35 hour week + 11% superannuation + $2,312 retention allowance
  • A guaranteed 3.75% salary increase effective from 1 July 2024 plus a $1,000 one off payment (pro-rated for part-time employees) if employed by (and continued to be employed on) 30 June 2024
  • Confidential support (including mental health) through our employee assistance program
  • Long service leave when you’ve been with us for just over 5 years
  • A wellbeing program, including meditation, gym discounts and fitness incentives
  • Study allowance to assist with the cost of textbooks, tuition and related fees
  • Ongoing personal and professional development programs available during work hours
  • And lots more…

Ready to change your outlook and join the awesome team at PSC?

  • These opportunities don’t come up often… apply by midnight, Wednesday 5 June 2024
  • For further information on the role, please contact Leigh Morrisey, Team Leader Tomaree Library on 02 4988 0682 or Katie Barham, Team Leader Raymond Terrace Library on 02 4988 0675 for a confidential discussion.
  • We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
  • We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
  • We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.
  • Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care.

Apply with COUNCIL | Apply with SEEK

Library Program Officer

Closing Date
Contact Officer
Paul Scully
Contact Number
E: pscully@cityofparramatta.nsw.gov.au
Location
City of Parramatta Council, NSW

 

Library Program Officer

PARRAMATTA, Australia

JOB DESCRIPTION

  • Promote lifelong leisure, literacy and learning opportunities within a supportive team environment
  • Showcase your customer service and relationship building abilities
  • Permanent Full Time | 35hr Week | Attractive salary and benefits

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks. 

About the role

This position is essential for promoting lifelong learning, literacy, and leisure opportunities for all age groups through various library programs and events. You will be part of a supportive team environment where your ideas and contributions are valued.

On a daily basis you will:

  • Develop and implement a calendar of programs and activities
  • Assist in evaluating program effectiveness and customer satisfaction
  • Empower staff to deliver exceptional customer experiences
  • Provide rostered customer service at all library locations

About You

The ideal candidate will possess prior operational experience in implementing library programs, with a demonstrated history of meeting objectives. Excellent customer service skills are essential, along with the ability to build strong relationships with external partners and organisations.

You will also bring:

  • Diploma qualification in Information Science/Librarianship or other tertiary qualifications with relevant demonstrable skills and experience. 
  • Well-developed planning, organisation and time management skills.
  • Demonstrated operational experience in delivering programs.
  • Exceptional ability to communicate, negotiate, build relationships and influence others with an engaging approach and technique.

What’s on offer

We are offering an attractive remuneration from $$77,569.26 to $85,424.97 plus 11% superannuation.

This role is currently based in Central Parramatta, and will work across seven library branches.

In addition City of Parramatta also offer excellent employee benefits which include:

  • 14 weeks paid parental leave
  • Access to Long Service Leave after 5 years
  • Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
  • Learning and development opportunities
  • Health and Wellbeing programs (Fitness Passport, flu shots, etc.) 

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Alternatively for a confidential discussion please contact Paul Scully via email pscully@cityofparramatta.nsw.gov.au

How to apply 

Candidates must apply online and applications through other mediums will not be accepted at this time.

Along with your resume, please attach a Cover Letter and answer the following:

  1. Provide an example of a program you have organised and explain why it was successful.
  2. What specific STEM skills do you possess? 

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.

Applications close 9pm, Tuesday 4th June 2024.

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position

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Information Services Librarian

Closing Date
Contact Officer
Kirsty Plumridge, Programs and Engagement Manager
Contact Number
(02) 9847 6819
Location
Hornsby Shire Council, NSW

 

Information Services Librarian

Reference Number: 2024-47

Closing Date: 05-06-2024

Employment Type: Permanent Part Time

Permanent Part Time (39 hours per fortnight)

Salary: $1,557 to $1,746 per fortnight (based on 39 hours per fortnight), plus superannuation

Appointed salary in this range will be based on skills, qualifications and experience

Are you customer focused, enthusiastic and looking to use your full range of skills? If so, this could be the role for you!

About us

Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.

About the role

The position is responsible to the Information and Local Studies Co-ordinator. It is a professional position that relies heavily on teamwork and requires that work be prioritised according to customer need. Tasks must be undertaken in a timely manner.

The Information Services Librarian position has the following major components:
· Information and customer services
· Supervision
· Maintenance of collections and facilities
· Staff and customer training
· Support of library services and programs

About you

You will be involved with staff supervision and training, library promotion, collection management, and the support of activities and events.

A Degree in Information Science or its equivalent (accepted by ALIA for professional membership) is essential. A current Working with Children Check is also essential.

Benefits of working with us!

We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council.

Please note you must be double vaccinated to work in this position and to attend an interview

For further information please contact Kirsty Plumridge, Programs and Engagement Manager on (02) 9847 6819.

Closing date:  5 June 2024 at 11.30pm | Apply with COUNCIL | Apply with SEEK

View The Job Description ]
Preview The Position Requirements ]
WHS Responsibilities Matrix ]

Customer Experience Officer Cranbourne West – Band 4

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
Connected Libraries, VIC

 

Customer Experience Officer Cranbourne West – Band 4

Two part-time permanent opportunities are available at our Cranbourne West Library Lounge to the full-time hours at Cranbourne West.
Both positions are to commence working in July 2024.

Part time 3 days per week (21 hours)
Cranbourne West – Monday 9am to 5pm
Cranbourne West – Tuesday 9am to 5pm
Cranbourne West – Thursday 9am to 5pm
1 Saturday in 4 and 1 Sunday in 8 (at other branches)

Part time 2 days per week (14 hours)
Cranbourne West – Wednesday 9am – 5pm
Cranbourne West – Friday 9am – 5pm
1 Saturday in 4 and 1 Sunday in 8 (at other branches)

Please note: The days advertised may change dependent on the 2 successful applicants’ preferences to ensure a workable and successful job share arrangement. If you prefer an alternate mix of days, do not hesitate to mention this in your application.

$39.31 to $42.47 per hour

Located at Cranbourne West Community Hub

About the business and the role

Connected Libraries has two part time Band 4 Customer Experience Library Officer positions available to work at our new Cranbourne West Community Hub pop up library.

These are exciting opportunities ideally for experienced professionals with strong customer service and a proven work history facilitating programs, either in public libraries or in a teaching capacity.

If you are passionate to deliver quality programs and want to make a difference in your community, then you will thrive working in our libraries!
We are a dedicated and committed team focused on high level customer experience, information services and community support. Working for us is a great opportunity to showcase your information technology and problem-solving skills in a range of information technology and software tools.

CL have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day.

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.

Key Selection Criteria

  • Knowledge and skills gained through on-the-job training commensurate with the requirements of the role 
  • Post-trade or other post-secondary qualification is required 
  • Passion to deliver quality and cost-effective programs 
  • Proven investigative and planning skills to assist with the development of new community programs  
  • Proven experience developing and facilitating programs for all ages either in public libraries or in a teaching capacity 
  • Ideally proven supervisory skills to undertake supervisory responsibilities as required 
  • High level of quality, organisational and time management skills 
  • Able to work independently and contribute as part of a team to meet organisational strategic outcomes and provide quality service delivery with strong customer service focus 
  • Well-developed interpersonal and communication skills with the ability to communicate with all ages across all areas of our community and ability to manage conflict 
  • Hands on information technology and problem-solving skills for a range of information technology and software tools  
  • Proven ability to effectively and efficiently provide quality customer service  
  • Driver’s licence is essential  
  • Working with Children Check 


We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Applicants can view the Position Description here.

Please email covering letter (max. two pages) addressing the selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au

Applications close on Tuesday 4th June 2024 at 5pm. Don’t miss out, get your application in today!

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